Enreach UP is a mobile-first, white-label cloud communications platform for service providers. It combines cloud PBX, video collaboration, instant messaging, unified presence and native fixed-mobile convergence across devices. Providers can deploy it in a private data center, public cloud or hosted environment, then manage multiple tenants with separate branding, features and service plans. Contact-center tools cover inbound and outbound work, intelligent queues, call recording and analytics. The myTeamsConnect service supports making, receiving and transferring public-network calls through Microsoft Teams on Android and iOS. CRM functions include click-to-dial, caller recognition and automated call logging, while Contact Connect supports more than 175 CRM solutions, including Salesforce and HubSpot. Provisioning APIs manage businesses, numbers, users, extensions, groups, services, sites and plans. Enreach states that tenant data and access are isolated, and lists STIR/SHAKEN compliance, annual independent penetration testing and ISO 27001 information-security certification. Pricing is available by contacting sales.
Who it is for
It suits service providers, operators, MVNOs, MSPs, resellers and integrators offering communications under their own brands. Its multi-tenant and white-label controls are aimed at partner-led services.
What is good
- White-label branding with multi-tenant management
- Cloud PBX and fixed-mobile convergence
- Inbound and outbound contact-center tools
- Microsoft Teams public-network calling
- Provisioning APIs for lifecycle tasks
What to know first
- Public pricing is not displayed
- Designed for service-provider partners
- Deployment requires choosing an environment
Verdict
Enreach UP brings communications, contact-center, CRM and provisioning functions into a partner-focused platform. Buyers should contact sales for pricing and assess the deployment and tenant requirements.
Enreach UP plans and pricing
All plansCompared on business phone systems
- Business numbers
- multiple
- Call routing
- advanced
- Voicemail transcription
- Yes
- Desktop and mobile apps
- Yes
