Freedom251 › Multilingual Customer Support Software
Enchant
by Enchant
What Enchant is
Enchant is a paid customer-support service from a maker founded in 2012. Its One Plan combines shared inboxes, knowledge bases, messengers, workflow automation, reporting and analytics, and Enchant AI Starter. The service also includes SLA management, a help center, and ticket automation. Shared inboxes support collaborative message handling, while workflow automation and ticket automation address repeatable support processes. Reporting and analytics provide service information, and API access allows connections with other systems or programmatic work. Enchant runs on an API platform. A customer portal is not included in the listed offering. There is no free plan; instead, Enchant lists a 30-day trial. The One Plan is the only named package, and its price is not provided. The available platform information identifies API access but does not list additional operating systems. Buyers can use the trial to review the combined inbox, knowledge, messaging, automation, SLA, reporting, and AI components before deciding whether the paid service fits their support operation.
Who it suits
Enchant suits support teams that need shared inboxes, knowledge resources, messaging, workflow automation, and reporting. It may also fit organizations that require SLA tools or API access.
What it does well
- Shared inboxes support collaborative support work
- Includes knowledge bases and messengers
- Provides workflow and ticket automation
- SLA management and help center included
- API access available
What to know first
- No free plan is offered
- Customer portal is not included
- Only a 30-day trial is specified
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| One Plan | Shared inboxes · Knowledge bases · Messengers · Workflow automation · Reporting and analytics · Enchant AI Starter | On request |
As enchant.com lists them, read 20 Sept 2026. The maker's own page has the final word.
Verdict
Enchant groups inbox, knowledge, messaging, automation, SLA, reporting, and API features in one listed plan. The 30-day trial provides an evaluation period, but ongoing pricing is available only through the maker.
Facts from Enchant's own pages
- API access
- Yes · enchant.com, 20 Sept 2026
- Customer portal
- No · enchant.com, 20 Sept 2026
- Founded
- 2012 · enchant.com, 28 Sept 2026
- Free plan
- No · enchant.com, 20 Sept 2026
- Help center
- Yes · enchant.com, 20 Sept 2026
- Shared inbox
- Yes · enchant.com, 20 Sept 2026
- SLA management
- Yes · enchant.com, 20 Sept 2026
- Ticket automation
- Yes · enchant.com, 20 Sept 2026
Where Enchant stands on Freedom251
- Multilingual Customer Support Software#15 of 22
- Help desk software#88 of 101