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No. 2 of 36 ·Text Analytics Software

Dovetail

Web · API

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Freedom report

Two barsScore 6.4

  • Free tierA free tier is on its own pricing page
  • Open codeNo open-source code on record
  • Runs widely1 of 6 device platforms
  • DocumentedPlans, terms and facts published

Dovetail is a customer intelligence platform for collecting and analyzing feedback across projects. Teams can work with interviews, usability tests, sales calls, product demos, documents, audio, video, and survey responses. Dovetail AI provides contextual chat with answers traced to sources, automatic transcription, insight reports, summaries, and high-volume feedback analysis. Channels continuously classify and track themes, but are available only on Professional and Enterprise plans; those workspaces can import up to 250 data points monthly and buy additional points. Channels can bring in support tickets from Front, Intercom, Jira Service Management, Freshdesk, HubSpot Service Hub, and Zendesk, as well as reviews from Google Play, Apple App Store, and G2. The API is available on Free, Professional, and Enterprise workspaces for automation, insight extraction, and data management. The Free plan is 0.00 USD per free and includes one channel, one project, basic chat, and AI summaries. Dovetail is web-based and cloud-deployed, and holds SOC 2 Type II and ISO 27001 certifications; it states that it is GDPR ready.

Who it is for

Dovetail suits teams that need to organize and analyze varied customer feedback, from conversations and calls to documents and surveys. Its Channels feature is for Professional and Enterprise workspaces needing ongoing theme tracking in higher-volume feedback.

What is good

  • Projects support diverse feedback types.
  • AI chat answers are traced to sources.
  • API is available on Free, Professional, and Enterprise.
  • Free plan includes one project and one channel.

What to know first

  • Channels are limited to Professional and Enterprise.
  • Those plans import up to 250 data points monthly.
  • The Free plan includes one project and one channel.

Verdict

Dovetail combines project-based feedback analysis with AI summaries, transcription, and source-traced chat. Teams considering Channels should account for its plan availability and monthly import limit.

Dovetail plans and pricing

All plans
Free Free user/month one channel · one project · basic chat · AI summaries dovetail.com · 1 Oct 2026
Enterprise Not published unlimited Agents · unlimited channels · unlimited projects · unlimited Docs · dashboards · priority support dovetail.com · 1 Oct 2026

Compared on text analytics software

Free plan
Yes

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