Condens

What Condens is

Condens is a cloud UX research repository for bringing customer research together and turning it into evidence-backed findings. Teams can centralize their work and search across it for patterns and existing answers. Researchers can view raw data beside their findings, with each insight connected to its source evidence. Condens AI generates answers from customer research data while leaving users in control of the output. The platform also transcribes recordings with timestamps and speaker recognition in more than 85 languages. Users can make clips and highlight reels from transcripts and share them through browser links that do not require audience logins.

Condens is available on the web and through an API. Named connections include Zoom, Google Drive, Typeform, Figma, Miro, Slack and Microsoft Teams. Business includes ChatGPT and Claude connections; Enterprise lists the Condens API and connections to custom and internal LLMs. Lite costs €15/mo, and a 15-day trial requires no payment information. An unpaid workspace becomes read-only after the trial. Condens says aspiring researchers and people conducting research as part of their education can use the product for free. Its listed security and data practices include SOC 2 Type 2 compliance, GDPR, HIPAA, CCPA and APA compliance, and US or EU hosting options.

Who it suits

Condens suits UX researchers and teams that need a searchable home for research, linked evidence, transcription and AI-assisted analysis. Its free access is also intended for aspiring researchers and people conducting research as part of their education.

Limits

Lite includes one Contributor, one folder and 25 cross-project participant profiles. After the 15-day trial, an unpaid workspace becomes read-only. Business costs €500 per month paid yearly and includes five Contributors; Enterprise requires at least five Contributors.

Getting started

1. Open https://condens.io/ in a web browser.
2. Start the 15-day free trial without entering payment information.
3. Choose Lite, Business or Enterprise based on the listed contributor and access needs.
4. Connect research tools such as Zoom, Google Drive, Typeform, Figma, Miro, Slack or Microsoft Teams.
5. Upload recordings or other customer research to organize and analyze.

Verdict

Choose Condens if your research team needs searchable customer knowledge, findings linked to source material, and transcription or AI analysis in one repository. Lite starts at €15/mo, while teams needing five included Contributors, unlimited Viewers or listed AI connections may look at Business, which is €500 per month paid yearly.