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DoubleTick
by DoubleTick
What DoubleTick is
DoubleTick is a WhatsApp technology partner for businesses managing customer conversations, campaigns, and automation. Its shared inbox brings chats, calls, and groups from multiple numbers into one place. Campaign tools support broadcasts, audience segments, delivery and reply analytics, retargeting, and Click-to-WhatsApp tracking. AI agents can use a business knowledge base to answer questions, qualify leads, and update customer records. A no-code bot studio, lead assignment rules, journey analytics, and working-hours replies support automated workflows. The product also includes conversation reporting, template management, media messaging, and integrations such as Salesforce, Shopify, Tally Prime, Zoho CRM, QuickSell, and WooCommerce. It is available on Android, iOS, web, and through an API. Starter includes five agents; Pro includes ten, and Enterprise has custom pricing per agent. Messaging limits may vary with number status and quality; conversation charges depend on destination country. The company presents ISO 27001, GDPR, and SOC 2 credentials and describes masking sensitive customer information.
Who it suits
DoubleTick is aimed at enterprises seeking to manage WhatsApp reach, customer conversations, campaigns, and automation across multiple numbers. It may suit teams that need a shared inbox, messaging analytics, or integrations with listed business tools.
What it does well
- Shared inbox covers chats, calls, and groups
- AI agents can qualify leads and update records
- Campaigns include delivery and reply analytics
- Available on Android, iOS, web, and API
- All plans include 24x7 chat support
What to know first
- No free plan or free trial
- Conversation charges vary by destination country
- Messaging limits may change with number status and quality
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter | — | On request |
| Pro | — | On request |
| Enterprise | — | On request |
As doubletick.io lists them, read 3 Oct 2026. The maker's own page has the final word.
Verdict
DoubleTick brings shared messaging, campaign tools, and automation together for businesses working with WhatsApp.
Facts from DoubleTick's own pages
- AI agents
- AI agents can answer customer questions using a business knowledge base, qualify leads and update customer records. · doubletick.io, 3 Oct 2026
- Audience
- DoubleTick says it helps enterprises scale WhatsApp reach, automation and governance. · doubletick.io, 3 Oct 2026
- Automation
- The product includes a no-code bot studio, lead assignment rules, bot interaction logs, journey analytics and working-hours replies. · doubletick.io, 3 Oct 2026
- Campaigns
- Campaign tools support multi-number broadcasts, audience segments, delivery and reply analytics, retargeting and Click-to-WhatsApp tracking. · doubletick.io, 3 Oct 2026
- Conversation charges
- Conversation charges vary by destination country, according to the pricing FAQ. · doubletick.io, 3 Oct 2026
- Free plan
- No · doubletick.io, 19 Sept 2026
- Headquarters
- Mumbai, Maharashtra, India · doubletick.io, 28 Sept 2026
- Integrations
- The site links a Salesforce integration and its help documentation lists Shopify, Tally Prime, Zoho CRM, QuickSell and WooCommerce integrations. · learn.doubletick.io, 3 Oct 2026
- Messaging limits
- Business-initiated messaging limits can range from 1K through 10K and 100K to unlimited unique customers per rolling 24-hour period, and may change based on number status and quality. · doubletick.io, 3 Oct 2026
- Product
- DoubleTick describes itself as a WhatsApp technology partner offering broadcast messaging, a unified team channel, automated chat assistance and conversation reporting. · doubletick.io, 3 Oct 2026
- Security
- The site presents ISO 27001, GDPR and SOC 2 credentials and describes masking sensitive customer information. · doubletick.io, 3 Oct 2026
- Support
- All plans include help-center access and 24x7 chat support; Pro includes a shared account manager and Enterprise a dedicated account manager. · doubletick.io, 3 Oct 2026
- Trial
- The pricing FAQ says DoubleTick does not offer a free trial and invites prospective customers to book a demo. · doubletick.io, 3 Oct 2026
- Unified inbox
- Its centralized inbox brings WhatsApp chats, calls and groups across multiple numbers into one location. · doubletick.io, 3 Oct 2026
Where DoubleTick stands on Freedom251
- WhatsApp Business API Providers#18 of 33
- Chatbot Builders#193 of 257