Donorfy

Donorfy is a cloud-based fundraising CRM for charities. It suits teams that want constituent records and fundraising workflows in one system, from donations and events to Gift Aid and supporter communications. Its breadth makes it a practical option for charities managing those activities together, though constituent-based billing can make record retention a cost consideration.

Overview

Donorfy combines supporter management with tools for running fundraising activity. Contact details, donation histories, event attendance and communications sit together, giving teams a shared view of a constituent’s involvement. This integrated approach is most useful when fundraising work spans several channels; organizations seeking only a lightweight donation tool may not need the full scope.

Key features

Campaign and event management, recurring giving, pledges, donation processing and Gift Aid claiming cover several stages of fundraising. Online donation forms, automated receipts and donor segmentation support routine work, while advanced reporting is suited to teams that need more than basic totals.

Communication preference management helps teams record how supporters want to be contacted. Donorfy describes its contact management tools as GDPR-compliant and says it is certified to ISO 27001 and ISO 9001. These are relevant assurances for charities handling supporter information, alongside the practical need to manage preferences carefully.

Integrations include JustGiving, Enthuse, Stripe, GoCardless, Mailchimp, Dotdigital and Eventbrite, spanning fundraising, payments, communications and events. Donorfy says it takes no fee for online donations, but payment gateways may charge their own processing fees. Developers can build integrations through the REST API, which is included with Professional rather than the lower paid tiers.

Support options across subscriptions range from online resources and webinars to live chat, check-ins and a named Customer Success Manager. The range can suit organizations wanting more than self-service, although the appropriate support option depends on the subscription.

Pricing

Donorfy uses a freemium model, with a free plan and a free trial lasting up to 30 days. The trial provides access to Donorfy features and does not require payment information.

• Donorfy Essentials: free. It supports up to 250 constituents and requires a charity or work email. It is a useful starting point for a small charity, but its constituent cap limits how far a growing database can expand before a paid plan is needed.
• Starter: custom pricing, billed monthly plus VAT, with the price depending on constituent count. It allows up to 1,000 constituents and unlimited users, but limits teams to 3 web forms, 3 triggers and 1 dashboard. This is a fit for smaller teams that can work within those workflow and reporting allowances.
• Professional: custom pricing, billed monthly plus VAT and based on constituent count. It supports up to 200,000 constituents, unlimited users, unlimited web forms and triggers, the REST API and 10 dashboards. The higher limits and API make it the relevant tier for teams with integration needs or more complex fundraising operations.
• Enterprise: custom pricing, billed monthly plus VAT and based on constituent count. It supports up to 1 million constituents and includes unlimited users, private cloud, direct SQL access, priority support and 1 sandbox. Its scale and infrastructure options point to larger charities with more demanding operational requirements.

Billing is based on the peak monthly constituent count, including archived constituents, rather than user numbers. Unlimited users therefore avoid seat-based billing, but keeping archived records can still affect the bill. Donorfy charges no online donation fee; gateway processing charges may apply separately.

Platforms

Donorfy is available on the web and through an API. The API is a Professional feature, so charities on Essentials or Starter should not assume they can build custom integrations through it.

Who it's for

Donorfy is aimed at charities of different sizes, with Essentials offering a capped entry point and paid tiers extending the constituent allowance and functionality. It is strongest for organizations that want supporter records, fundraising workflows and reporting in the same CRM. The constituent-based charging model deserves close attention for charities with large or long-retained databases, even when those records are archived.

Pros and cons

• Pros: Supporter contact details, gifts, events and communications are brought into one record, helping teams manage relationships across activities.
• Pros: Essentials costs nothing for up to 250 constituents, and the trial offers up to 30 days without payment information.
• Pros: Professional and Enterprise allow unlimited users, avoiding a per-user limit as teams grow.
• Cons: Archived constituents count toward peak monthly billing, so retaining records can affect costs even when they are no longer active.
• Cons: Starter has only 3 web forms, 3 triggers and 1 dashboard, while the REST API is limited to Professional.
• Cons: Paid-plan costs depend on constituent count, and payment gateways may add processing fees to online donations.

Alternatives

Consider Donor Management Software to compare other donor-management options. Funraise is another freemium option, with a free plan for organizations raising under $1 million annually and apps for Android and iOS as well as web and API access. GiveSmart is a paid alternative with annual-fee and pay-as-you-go plans, both offering unlimited events and campaigns.

Keela may suit teams comparing contact-based plans; its 1001–2500 contacts annual plan is $243 a month. Donation Manager RedCloud Suite is a free alternative from a company that describes itself as 100% not-for-profit. DonorForge offers free plans, including a Pro plan with 5 users and 10 campaigns and a Starter plan with 1 user and 2 campaigns. Karpura has a free plan with 2 admin users, 100 emails per day and no online payments, while its Silver plan costs $99 a month and raises those limits to 5 admins and 1,000 emails per day. OyamaCRM is a free, self-hosted option for nonprofits with five integrated modules and no per-seat fees. PWI Charity CRM offers a free plan with core charity CRM tools and no credit card required.

Verdict

Choose Donorfy if your charity wants a joined-up CRM for supporter records, campaigns, donations and Gift Aid, and its constituent-based billing suits the size of your database. The free Essentials plan and 30-day trial make it possible to start small, while Professional adds the REST API and broader workflow limits. Look elsewhere if archived records would push constituent counts beyond your budget or if a simpler, narrowly focused tool better matches your needs.