Donation Manager RedCloud Suite

Donation Manager RedCloud Suite is a free fundraising and donor-management service for eligible UK charities. It combines online and offline giving, campaigns and Gift Aid in one suite, making it most suitable for organisations that want broad fundraising administration without user or campaign charges. Its UK eligibility rules and website-email verification are the main barriers to adoption.

Overview

The suite brings together TotalGiving, NowDonate and RedCloud SRM to manage supporters, appeals, campaigns, donations and Gift Aid claims. Registered UK charities can use it without a subscription charge; exempt charities and community amateur sports clubs may apply when they provide supporting documentation. The service is supplied by Raise Your Profile, which describes itself as a 100% not-for-profit company.

Gift Aid is a particular strength. Claims are unlimited for both online and offline donations, with HMRC payments sent directly to the charity. That can simplify administration for organisations collecting money through several channels. The sign-up process is less accommodating: the applicant's email must match the official charity website or information held by the charity regulator.

Key features

Fundraising and donor administration

Donation Manager covers one-off, recurring and anonymous donations, along with bank reconciliation, reporting and import/export. Campaign management, online donation forms and donor segmentation extend it beyond basic payment collection. Advanced reporting should suit teams that need to examine fundraising activity across campaigns and supporter groups, although the service is aimed at eligible UK organisations rather than a general-purpose international nonprofit market.

NowDonate accepts debit and credit cards, Direct Debit and PayPal. Donations can be recorded in 140 world currencies, useful for charities receiving gifts from overseas even though eligibility remains UK-focused.

Connections, security and support

Integrations with Sage One, MailChimp and Salesforce can connect fundraising records to accounting, communications and CRM workflows. An advanced developer API and webhooks provide options for custom integrations where the standard connections are not enough.

The FAQ states that data is fully encrypted and stored on dedicated servers in a UK data centre. Payments are handled by PCI Service Provider Level 1 certified providers, while passwords are stored in encrypted form and protected by physical, electronic and managerial safeguards. The suite lists GDPR compliance, and its Gift Aid system is approved by HMRC. Live online and email technical support is offered with a one-hour response time.

Pricing

There is no free trial because the service is already free, and no paid renewal term is given. Unlimited users remove the need to ration access by role, while unlimited appeals, campaigns and Gift Aid claims make the plan unusually unconstrained for a small or growing charity. The trade-off is eligibility: organisations that cannot satisfy the UK charity requirements and email check cannot use this plan. No separate paid tiers are presented, so teams needing a different commercial arrangement would need to seek custom terms rather than select a published upgrade.

Platforms

Donation Manager is offered through the web and an API. That combination suits browser-based charity operations and organisations planning integrations or automated workflows. No Android, iOS or desktop application is identified, so teams requiring a native mobile app should consider another product.

Who it's for

This is a strong fit for UK registered charities consolidating online and offline donations, recurring giving, campaign work and Gift Aid in one place. It is especially compelling for organisations that need many staff or volunteers to work in the system, since users, appeals and campaigns are unlimited at no cost. Charities already using Sage One, MailChimp or Salesforce also have clear integration paths.

It is less suitable for organisations outside the eligible UK categories, applicants unable to use an official charity-linked email address, or teams that require a mobile application. International currency support does not change the service's UK eligibility focus.

Pros and cons

Pros

• Unlimited free capacity: users, appeals, campaigns and Gift Aid claims are not capped on the published plan.
• Broad donation coverage: one-off, recurring and anonymous gifts, reconciliation, forms, segmentation and advanced reporting address more than payment intake.
• Gift Aid workflow: online and offline claims are unlimited, with HMRC paying the charity directly.
• Integration options: Sage One, MailChimp, Salesforce, an API and webhooks support connected operations.
• Payment and security coverage: cards, Direct Debit and PayPal are supported, with encrypted data and PCI Level 1 payment providers.

Cons

• Restricted eligibility: the service is for UK charities, with documentation required for exempt charities and community amateur sports clubs.
• Sign-up verification hurdle: the applicant email must match the charity website or regulator records.
• No native mobile platform is identified: access is through the web or API rather than a stated Android or iOS app.
• No published alternative tiers: organisations needing different terms have no listed upgrade plan to compare.

Alternatives

Donor Management Software is the broader category to review when you want to compare this service with other donor tools.

Choose Funraise instead if you need Android or iOS access, a freemium model and a free tier for organisations raising under $1 million annually; its premium pricing is sales-led. GiveSmart is a better route for paid event-focused operations, offering annual-fee and pay-as-you-go subscriptions with unlimited events and campaigns.

Keela suits teams wanting a web-only contact-based CRM and are prepared to pay $243 a month for 1,001–2,500 contacts or $316 a month for 2,501–5,000 contacts on annual plans. DonorForge is worth considering when a free tier with explicit user and campaign caps, plus a free trial, is preferable.

Donorfy offers a free Essentials tier for up to 250 constituents and accepts charity or work email addresses, while Karpura provides a free plan with two admin users, 100 emails per day and no online payments. OyamaCRM is the alternative for self-hosted nonprofits wanting five integrated modules without per-seat fees. PWI Charity CRM is another free-forever web option with core charity CRM tools and no credit-card requirement.

Verdict

Choose Donation Manager RedCloud Suite if you are an eligible UK charity that wants unlimited users, campaigns and Gift Aid claims alongside online forms, recurring donations, segmentation and advanced reporting at no subscription cost. Look elsewhere if you need access outside the UK eligibility framework, a native mobile app or a published range of paid plans.