Freedom251 › Nonprofit CRM Software
DonorDock
What DonorDock is
DonorDock is a donor management platform for small and midsized nonprofits. It brings donor records, fundraising, outreach, automations, and reporting into one system, aimed especially at teams with limited resources and staff handling several roles. Its records tools cover contacts and activity, gifts and pledges, household records, segmentation, custom fields, and reports. For fundraising, organizations can create customizable donation pages, accept recurring and event gifts, designate funds, and take ACH, Apple Pay, and Google Pay. Outreach features include bulk email and text messaging, donor journeys, email analytics, templates, and automated thank-yous and follow-ups. ActionBoard groups tasks and follow-ups with Smart Nudges, while project boards help teams plan within the CRM. The ONE plan costs $500 a month, billed annually, and includes five users, unlimited contacts, 10,000 marketing emails per month, 1,000 text message credits per month, and 10 automations. DonorDock lists a 14-day trial. Its giving pages carry a 2% platform fee on online donations, with Stripe and PayPal processing fees charged separately. It runs in modern desktop and mobile browsers without installation, and is also available on Android and iOS.
Who it suits
DonorDock suits small and midsized nonprofits that need donor records, giving tools, outreach, and reporting in one platform. Its task workspace and project boards may fit teams whose staff handle several roles.
What it does well
- Tracks contacts, activity, gifts, pledges, and household records.
- Supports recurring gifts, event giving, ACH, Apple Pay, and Google Pay.
- Automates donor thank-yous and follow-ups.
- Connects with over 5,000 apps and services.
- Includes unlimited contacts at no extra cost.
- Runs in desktop and mobile browsers without installation.
What to know first
- The ONE plan costs $500 a month, billed annually.
- The ONE plan is limited to five users.
- Online donations through its giving pages incur a 2% platform fee.
- Stripe and PayPal processing fees are charged separately.
Limits
The ONE plan includes five users, 10,000 marketing emails per month, 1,000 text message credits per month, and 10 automations. Online donations through DonorDock giving pages incur a 2% platform fee, with Stripe and PayPal processing fees separate.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| ONE | billed annually · unlimited contacts · 5 users · 10,000 marketing emails/month · 1,000 text credits/month · 10 automations · 2% online-giving platform fee | $500 a month |
| Additional 1,000 text credits | 1,000 extra text credits | $19, paid once |
| Premium onboarding | one-time onboarding service | $3,800, paid once |
| Additional user | per user beyond included users | $40 a month |
| Additional 10,000 emails | 10,000 extra emails | $45, paid once |
As donordock.com lists them, read 21 Oct 2026. The maker's own page has the final word.
Getting started
- Visit https://www.donordock.com/.
- Choose the 14-day trial or review the ONE plan at $500 a month, billed annually.
- Use DonorDock in a modern desktop or mobile browser, or access it on Android or iOS.
- Move donor data into the platform; DonorDock says migration can be completed within 10 days, often faster.
Verdict
Choose DonorDock if your nonprofit wants donor management, online giving, outreach, and planning tools together, with unlimited contacts. The ONE plan may be a poor fit for teams that need more than five users or cannot accommodate its annual billing and donation platform fee.
Questions
How much does DonorDock cost?
The ONE plan is $500 a month, billed annually. Premium onboarding is listed at 3800.00 USD one-time.
Is there a free plan or trial?
There is no free plan. DonorDock lists a 14-day trial.
Which platforms does DonorDock support?
DonorDock is available on Android, iOS, and web. It runs in modern desktop and mobile browsers without installation.
What does the ONE plan include?
It includes five users, unlimited contacts, 10,000 marketing emails per month, 1,000 text message credits per month, and 10 automations.
Are there fees on online donations?
Donations through DonorDock giving pages carry a 2% platform fee. Stripe and PayPal processing fees are charged separately.
Which apps and services does DonorDock connect with?
DonorDock says it connects with over 5,000 apps and services, including QuickBooks Online, Stripe, PayPal, Eventbrite, GoFundMe Pro, and OneCause.
Facts from DonorDock's own pages
- ActionBoard
- ActionBoard is a workspace for assigned tasks, donor follow-ups, and Smart Nudges. · donordock.com, 21 Oct 2026
- API keys
- Organizations can create API keys from the Integrations area to connect other applications. · helpcenter.donordock.com, 21 Oct 2026
- Appeal tracking
- Appeals attach solicitation methods to gifts and report dollars, donor counts, and gift details by appeal and campaign. · donordock.com, 21 Oct 2026
- Audience
- DonorDock says it was designed for small and midsized nonprofits, especially teams with limited resources whose staff wear many hats. · donordock.com, 7 Oct 2026
- Automation
- Automations use ten trigger types and can run up to 20 steps scheduled as far as 365 days ahead, including emails, texts, tasks, badges, lists, and webhooks. · donordock.com, 21 Oct 2026
- Browser access
- DonorDock says it runs in modern desktop and mobile browsers and requires no installation. · donordock.com, 7 Oct 2026
- Browser and mobile access
- The service runs in modern desktop and mobile browsers, including Chrome, Firefox, Safari, Edge, and Opera, without installation or a native app download. · donordock.com, 21 Oct 2026
- Company history
- DonorDock says co-founders Matt Bitzegaio and Andrew Lutgen created the company in 2017. · donordock.com, 7 Oct 2026
- Company legal identity
- LinkedIn lists the company as DonorDock Inc., a privately held nonprofit-software business. · linkedin.com, 21 Oct 2026
- Company location and size
- LinkedIn lists headquarters in Fargo, North Dakota, and a company size of 11–50 employees. · linkedin.com, 21 Oct 2026
- Contact limit
- DonorDock says contacts are unlimited at no extra cost. · donordock.com, 7 Oct 2026
- Developer architecture
- The published security overview describes an Angular single-page client, .NET Web API 2 REST APIs, ASP.NET Identity, and Microsoft SQL on Azure. · donordockstorage.blob.core.windows.net, 21 Oct 2026
- Documentation
- The Help Center covers reporting, contacts, imports, transactions, communications, forms, boards, automations, integrations, and settings with step-by-step guides. · helpcenter.donordock.com, 21 Oct 2026
- Donor management
- The CRM tracks contacts, households, giving history, interactions, notes, tags, custom fields, documents, and communications. · donordock.com, 21 Oct 2026
- Email and text
- The platform supports bulk email and text segmentation, scheduling, templates, analytics, and donor-data personalization. · donordock.com, 21 Oct 2026
- Founded
- LinkedIn lists DonorDock as founded in 2017, and the company says Matt Bitzegaio and Andrew Lutgen created it that year. · donordock.com, 21 Oct 2026
- Fundraising
- Its giving features include customizable donation pages, recurring gifts, event giving, fund designation, ACH, and Apple Pay and Google Pay. · donordock.com, 7 Oct 2026
- Giving fee
- The pricing page lists a 2% platform fee for online donations through DonorDock giving pages, with Stripe and PayPal processing fees charged separately. · donordock.com, 7 Oct 2026
- Headquarters
- West Fargo, North Dakota, United States · donordock.com, 28 Sept 2026
- Hosted service and licence
- TrustRadius identifies DonorDock as a cloud SaaS product, and no public open-source licence or self-hosting distribution is identified in the product documentation. · trustradius.com, 21 Oct 2026
- Integrations
- The integration directory lists more than 100 tools and includes Stripe, PayPal, QuickBooks Online, Eventbrite, GoFundMe Pro, OneCause, Zapier, Mailchimp, Google tools, and many others. · donordock.com, 21 Oct 2026
- Limit: customization and workflows
- A Capterra reviewer says granular donor customization is limited and requests stronger automated workflows. · capterra.com, 21 Oct 2026
- Limit: events and peer-to-peer
- Another independent review says the product lacks native peer-to-peer fundraising and deeper auction or complex event-management capabilities. · onehundrednights.com, 21 Oct 2026
- Limit: filters and data quality
- A Capterra reviewer reports that filters can sometimes display incorrect data until the page is refreshed or refiltered. · capterra.com, 21 Oct 2026
Where DonorDock stands on Freedom251
- Nonprofit CRM Software#9 of 35
- Donor Management Software#12 of 34
- Donation Management#11 of 27
- Nonprofit Email Marketing Software#16 of 25