No. 17 of 59 ·Customer Feedback Software

CustomerHero

Web

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Freedom report

One barScore 5.3

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

CustomerHero is ranked #17 of 59 in customer feedback software on Freedom251. It runs on Web.

Compared on customer feedback software

NPS surveys: Yes
In-app feedback: Yes
Sentiment analysis: Yes

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The record

Product: CustomerHero is a software-with-a-service solution for building Voice of Customer programs that collect, analyze, and act on feedback.
Audience: The platform is designed for companies of any size and industry.
Feedback channels: CustomerHero describes its approach as omnichannel, collecting feedback across online, in-store, and other touchpoints.
Analytics: Its metrics include NPS, CSAT, CES, Google Reviews, employee NPS, and Net Satisfaction.
Dashboards: The platform offers real-time, multilevel dashboards with custom views and role-based access.
AI insights: CustomerHero says its text analytics categorizes feedback by topic and emotion and that sensitive data does not reach external systems or AI models.
Branding and security: The platform supports custom branding, white-label communications, and feedback requests hosted on a dedicated domain with SSL encryption.
Security and compliance: CustomerHero states that it adheres to ISO 27001 and GDPR and uses enterprise-grade encryption and security protocols.
Integrations: CustomerHero says it supports integration with existing systems via API, sFTP, or webhook.
Support: Each client is assigned a dedicated account manager who provides support by chat, email, and phone.
Implementation: CustomerHero offers discovery, tailored platform setup, ongoing monitoring, and optimization as part of its implementation process.
Pricing: The opened maker pages direct visitors to talk with sales or request a demo and do not state plan prices.

Where it ranks on Freedom251

Best Customer Feedback Software in 2026#17 of 59

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Sources

customerhero.com· checked 4 Oct 2026
customerhero.com/platform· checked 4 Oct 2026
customerhero.com/professional-services· checked 4 Oct 2026
customerhero.com/why-us· checked 4 Oct 2026
customerhero.com/contact· checked 4 Oct 2026