Freedom251 › Customer Feedback Software
InsightSofa
What InsightSofa is
InsightSofa is a customer experience management platform available through web and API access. It gathers feedback from email, SMS, WhatsApp, voice surveys, kiosks, website widgets, and in-app surveys, then combines CX metrics with AI-driven insight. Supported measures include NPS, CSAT, CES, OES, ISI, and custom surveys. Historical analysis is used to predict how customer experience may develop, while sentiment analysis and automated workflows help identify defined opportunities and assign them to the appropriate person. The maker says integrations with customer systems can be prepared through API, CSV, sFTP, and other methods. Product teams can use feedback to validate customer problems, features, and changes; employee lifecycle surveys can run through an HR-system integration. Implementation typically takes a few weeks, depending on journey and integration complexity. The maker says data is stored securely and the platform is GDPR-compliant, with anonymous or identified feedback supported. Pricing is provided after a demo.
Who it suits
It suits teams collecting customer or employee feedback across multiple channels. Product, CX, and HR teams needing surveys, metrics, workflows, and system integrations may find it relevant.
What it does well
- Multiple feedback channels
- NPS, CSAT, CES, OES, and ISI metrics
- Historical CX forecasting
- Automated opportunity assignment
- Web and API access
What to know first
- Pricing requires a demo
- Implementation typically takes a few weeks
- Terminal purchase includes a monthly license fee
- Integration work may depend on complexity
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Tailored CX solution | Price provided after a demo; the maker says it needs to understand the customer’s requirements. · Pricing depends on the solution needed | On request |
As insightsofa.com lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
InsightSofa combines broad feedback collection with CX measurement, forecasting, sentiment analysis, and workflow assignment. Its tailored pricing and implementation process make it suited to organizations planning a configured feedback program.
Facts from InsightSofa's own pages
- Analytics
- The platform analyzes historical data to predict how customer experience may evolve. · insightsofa.com, 11 Oct 2026
- Automated workflows
- The platform can analyze feedback, detect defined opportunities, and assign them to the appropriate person in the organization. · insightsofa.com, 11 Oct 2026
- Employee experience
- The maker describes lifecycle surveys that run automatically through integration with an HR system. · insightsofa.com, 11 Oct 2026
- Feedback channels
- The maker lists email, SMS, WhatsApp, voice surveys, feedback kiosks, website widgets, and in-app surveys as feedback channels. · insightsofa.com, 11 Oct 2026
- Headquarters
- Roudnice nad Labem, Czech Republic · insightsofa.com, 28 Sept 2026
- Implementation
- The maker says implementation typically takes a few weeks, depending on the customer journey and integration complexity. · insightsofa.com, 11 Oct 2026
- Integrations
- The maker says it can prepare integrations with customer systems using API, CSV, sFTP, and other methods. · insightsofa.com, 11 Oct 2026
- Metrics
- InsightSofa supports NPS, CSAT, CES, custom surveys, OES, and ISI. · insightsofa.com, 11 Oct 2026
- Product
- InsightSofa is a customer experience management platform that collects feedback across customer touchpoints and combines CX metrics with AI-driven insights. · insightsofa.com, 11 Oct 2026
- Security and GDPR
- The maker says data is stored securely and the platform is fully GDPR-compliant, with support for anonymous and identified feedback. · insightsofa.com, 11 Oct 2026
- Support
- The maker lists support by email at [email protected] and by phone at +420 737 367 755. · insightsofa.com, 11 Oct 2026
- Terminal options
- Feedback terminals are offered for outright purchase or rental; rental includes hardware, license, and support, while purchase includes a monthly license fee. · insightsofa.com, 11 Oct 2026
- Use case
- The product experience offering is for teams validating customer problems, features, and product changes with feedback data. · insightsofa.com, 11 Oct 2026
Where InsightSofa stands on Freedom251
- Customer Feedback Software#54 of 59