Freedom251 › Online Reputation Management Software
Customer Alliance
What Customer Alliance is
Customer Alliance is paid web software for collecting and managing customer reviews. Made by Customer Alliance, a company founded in 2009 and headquartered in Berlin, Germany, it gathers reviews from Google, Booking.com, Expedia, HolidayCheck, Tripadvisor, Yelp, and Customer Alliance. Email is the listed channel for requesting reviews. Monitoring alerts help track incoming feedback, while AI response assistance supports preparing replies. Review display widgets let businesses show collected reviews on a website or another web property. The listed plans are limited to one location. Core costs €108.00 per month, Growth €217.00 per month, and Pro €257.00 per month, each with a minimum contract duration of 12 months. An Enterprise plan is listed without a price and includes BI ecosystem integration, API and enterprise integrations, historical data management, and multi-brand and multi-region scaling. There is no free plan.
Who it suits
It suits businesses that collect reviews from several travel and review services and want web-based monitoring, response assistance, and display widgets. The listed plans are for one location, with Enterprise features for broader scaling.
What it does well
- Collects reviews from seven listed sources
- Email requests for customer reviews
- Monitoring alerts for incoming feedback
- AI assistance for preparing responses
- Review display widgets included
What to know first
- No free plan
- Listed plans support one location
- Core requires a 12-month minimum
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Core | Minimum contract duration of 12 months · 1 location | €108 a month |
| Growth | Minimum contract duration of 12 months · 1 location | €217 a month |
| Pro | Minimum contract duration of 12 months · 1 location | €257 a month |
| Enterprise | BI ecosystem integration · API and enterprise integrations · Historical data management · Multi-brand and multi-region scaling | On request |
| Enterprise | BI ecosystem integration · API and enterprise integrations · Historical data management · Multi-brand and multi-region scaling | On request |
As customer-alliance.com lists them, read 21 Sept 2026. The maker's own page has the final word.
Verdict
Customer Alliance combines review collection, monitoring alerts, response assistance, and website display in a web service. Its paid plans begin at €108.00 per month and carry a one-location limit on the listed Core, Growth, and Pro plans.
Facts from Customer Alliance's own pages
- Founded
- 2009 · customer-alliance.com, 28 Sept 2026
- Free plan
- No · customer-alliance.com, 21 Sept 2026
- Headquarters
- Berlin, Germany · customer-alliance.com, 28 Sept 2026
- Location limit
- 1 · customer-alliance.com, 21 Sept 2026
- Request channels
- email · customer-alliance.com, 21 Sept 2026
- Monitoring alerts
- Yes · customer-alliance.com, 21 Sept 2026
- AI response assistance
- Yes · customer-alliance.com, 21 Sept 2026
- Review sources
- Google,Booking.com,Expedia,HolidayCheck,Tripadvisor,Yelp,Customer Alliance · customer-alliance.com, 21 Sept 2026
- Review display widgets
- Yes · customer-alliance.com, 21 Sept 2026
Where Customer Alliance stands on Freedom251
- Online Reputation Management Software#40 of 61
- Review Management Software#119 of 164