Freedom251 › Online Reputation Management Software
ReviewReply
What ReviewReply is
ReviewReply connects Google Business Profile locations and generates AI responses in a business’s chosen voice. Responses can be posted automatically or sent through an approval queue. Teams can set tone, custom phrases, and rules for wording to always use or avoid. The service tracks rating trends, response rates, sentiment, and location performance over time. It flags reviews mentioning legal, health, or safety issues for escalation rather than automatic replies, and can send email or SMS alerts when new reviews arrive, especially one-star reviews. Team roles are Owner, Admin, and Reviewer, with approvals recorded in an audit log. The roadmap lists Yelp and Facebook review imports, API access, and webhooks as shipped capabilities. ReviewReply is built for multi-location businesses such as restaurants, dental groups, hotels, and other local operators. It has no free plan and offers a 14-day trial. Starter costs $490 a year for 1–3 locations, 100 reviews per month, and one team member; Growth is $1,490 a year, and Scale is $3,490 a year. Scale includes priority support.
Who it suits
ReviewReply suits multi-location operators, including restaurants, dental groups, and hotels, that need review responses and approval workflows. Its team roles and location performance reporting may also suit businesses managing replies across multiple staff members.
What it does well
- Supports automatic publishing or an approval queue
- Flags legal, health, and safety-related reviews
- Tracks sentiment, response rates, and location performance
- Provides Owner, Admin, and Reviewer roles
What to know first
- No free plan
- Starter supports 1–3 locations and 100 reviews per month
Limits
The 14-day trial is available, but there is no free plan. Starter allows 1–3 locations, 100 reviews per month, and one team member.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Growth | $1490/year · 2 months free · 4–10 locations · 500 reviews/month · 5 team members | $149 a month |
| Scale | $3490/year · 2 months free · 11–25 locations · 2,000 reviews/month · unlimited team members | $349 a month |
| Starter | $490/year · 2 months free · 1–3 locations · 100 reviews/month · 1 team member | $49 a month |
| Enterprise | 25+ locations | On request |
As thereviewreply.com lists them, read 30 Sept 2026. The maker's own page has the final word.
Getting started
- Open the ReviewReply website.
- Start the 14-day trial.
- Connect Google Business Profile locations.
- Set response tone, phrases, and wording rules.
- Choose automatic publishing or an approval queue.
Verdict
ReviewReply combines response controls, review monitoring, team approvals, and escalation for sensitive topics. Compare each plan’s location, review, and team limits with your operation before choosing.
Questions
Is there a free plan or trial?
There is no free plan. ReviewReply offers a 14-day trial.
Which platforms does ReviewReply support?
ReviewReply is web-based.
Which review integrations are available?
The listed shipped integrations are Google Business Profile, Yelp review import, and Facebook review import. API access and webhooks are also listed as shipped capabilities.
Can responses be reviewed before they are posted?
Yes. Responses can go through an approval queue, or they can be published automatically.
What security and data-retention practices does ReviewReply state?
It states that it uses TLS in transit, AES-256 encryption at rest, bcrypt password hashing, role-based access controls, and regular security audits. Account data is deleted within 30 days of closure, while billing records are retained for seven years.
Facts from ReviewReply's own pages
- Analytics
- ReviewReply tracks rating trends, response rates, sentiment, and location performance over time. · thereviewreply.com, 30 Sept 2026
- API
- API access and webhooks are listed as shipped capabilities on the roadmap. · thereviewreply.com, 30 Sept 2026
- Brand voice
- Users can set tone, custom phrases, always-use rules, and never-use rules for AI-generated responses. · thereviewreply.com, 30 Sept 2026
- Compliance
- ReviewReply states that it is GDPR compliant and uses Standard Contractual Clauses for transfers outside the EU. · thereviewreply.com, 30 Sept 2026
- Data retention
- Account data is deleted within 30 days of account closure, while billing records are retained for seven years. · thereviewreply.com, 30 Sept 2026
- Integrations
- The roadmap lists Google Business Profile, Yelp review import, and Facebook review import as shipped integrations. · thereviewreply.com, 30 Sept 2026
- Notifications
- Smart notifications can alert users by email or SMS when new reviews arrive, especially one-star reviews. · thereviewreply.com, 30 Sept 2026
- Purpose
- ReviewReply connects Google Business Profile locations, generates on-brand AI responses, and posts them automatically or routes them through an approval queue. · thereviewreply.com, 30 Sept 2026
- Risk detection
- Reviews mentioning legal, health, or safety issues are flagged and escalated instead of being auto-responded to. · thereviewreply.com, 30 Sept 2026
- Security
- ReviewReply states that it uses TLS in transit, AES-256 encryption at rest, bcrypt password hashing, role-based access controls, and regular security audits. · thereviewreply.com, 30 Sept 2026
- Setup
- The service says businesses can go from zero to fully automated in under 10 minutes. · thereviewreply.com, 30 Sept 2026
- Support
- The Scale plan includes priority support. · thereviewreply.com, 30 Sept 2026
- Target customers
- ReviewReply is built for multi-location businesses such as restaurants, dental groups, hotels, and other local business operators. · thereviewreply.com, 30 Sept 2026
- Team access
- The service provides Owner, Admin, and Reviewer roles, and tracks approvals in an audit log. · thereviewreply.com, 30 Sept 2026
Where ReviewReply stands on Freedom251
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