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SOCi Reputation Management

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What SOCi Reputation Management is

SOCi Reputation Management is review management software for multi-location brands. Its Genius Reputation Agent monitors reviews, can publish replies under brand rules and approval settings, and routes sensitive or escalated reviews to a team. Conversational surveys sent after a visit can help identify unhappy customers before they post a review. Voice of Customer groups feedback into themes and sentiment shifts by location and region, with clusters linked to customer quotes. Review sources include Google, Yelp, Facebook, TripAdvisor, and Apple app store reviews; SOCi also lists Apple Maps, Punchh, Yardi, and RealPage. SOCi Shield applies brand and regulatory standards across social, search, and reputation, and can flag user-created content and pause publication until issues are resolved. SOCi lists more than 140 integrations across listings, maps, social, reviews, marketplaces, AI answer engines, and business systems, with custom API connections available. Pricing is by custom quote, based on locations and Genius Agents or skills. SOCi targets enterprises managing hundreds or thousands of locations and does not offer a free trial. Some skills have package usage limits that can be increased as needs grow.

Who it suits

SOCi suits enterprise brands managing many locations and seeking review monitoring, response controls, and location-level feedback analysis.

What it does well

  • Routes sensitive or escalated reviews to a team.
  • Surveys can identify unhappy customers after visits.
  • Voice of Customer groups themes and sentiment shifts by location.
  • Offers more than 140 listed integrations.

What to know first

  • Pricing is available by custom quote.
  • No free trial is offered.
  • Some skills have package usage limits.
  • Complex or custom integrations involve onboarding and support.

Limits

Pricing is scoped by number of locations and Genius Agents or skills, and some skills have usage limits tied to the package. SOCi says those limits can be increased as needs grow.

Plans

PlanBilled and limitsPrice
Custom quotepriced by number of locations and Genius Agents/skills · some skills have package usage limits · no per-user or per-listing feesOn request

As soci.ai lists them, read 11 Oct 2026. The maker's own page has the final word.

Getting started

  1. Visit soci.ai to request a demo and custom quote.
  2. Discuss the deployment scope, including locations and Genius Agents or skills.
  3. Use onboarding and support for complex or custom integrations.
  4. Connect most listed integrations directly through the marketing team.

Verdict

SOCi combines review response workflows with surveys, feedback analysis, and standards controls for multi-location brands. Its custom pricing and package limits are worth weighing when planning a deployment.

Questions

How much does SOCi Reputation Management cost?

SOCi provides a custom quote based on the number of locations and Genius Agents or skills. It says there are no per-user or per-listing fees.

Is there a free trial?

No. SOCi scopes each deployment through a custom quote and demo.

Which platforms does it support?

The listed platforms are Android, iOS, web, and API.

Which review channels are monitored?

The listed monitored channels are Google, Facebook, Yelp, Apple, Punchh, and TripAdvisor.

What integrations are available?

SOCi lists more than 140 integrations across listings, maps, social, reviews, marketplaces, AI answer engines, and business systems. Custom API connections are also available.

Who makes SOCi?

SOCi identifies Afif Khoury as its founder and CEO. The company is headquartered in San Diego, California.

Facts from SOCi Reputation Management's own pages

Broader integrations
SOCi lists more than 140 integrations across listings, maps, social, reviews, marketplaces, AI answer engines, and business systems, with custom API connections available. · soci.ai, 11 Oct 2026
Company
SOCi's About page identifies Afif Khoury as its founder and CEO; a SOCi security report identifies the company as headquartered in San Diego, California. · soci.ai, 11 Oct 2026
Compliance
SOCi Shield applies brand and regulatory standards across social, search, and reputation, and can flag user-created content and stop publication until issues are resolved. · soci.ai, 11 Oct 2026
Customer surveys
It sends conversational surveys after a visit to identify and help resolve unhappy customers before they post a review. · soci.ai, 11 Oct 2026
Founded
2012 · soci.ai, 28 Sept 2026
Headquarters
San Diego, California, United States · soci.ai, 28 Sept 2026
Pricing limits
Some skills have usage limits tied to the package, and SOCi says those limits can be increased as needs grow. · soci.ai, 11 Oct 2026
Purpose
Genius Reputation Agent is review management software for multi-location brands that monitors reviews, responds in the brand voice, and routes reviews needing human attention to the team. · soci.ai, 11 Oct 2026
Review networks
The product integrates with Google, Yelp, Facebook, TripAdvisor, and Apple app store reviews; the page also lists Apple Maps, Punchh, Yardi, and RealPage. · soci.ai, 11 Oct 2026
Review responses
The agent can publish review replies according to brand rules and approval settings, with sensitive or escalated reviews held for the team. · soci.ai, 11 Oct 2026
Security
SOCi states that it holds SOC 2 Type II and SOC 3 reports and ISO/IEC 27001, 27701, and 42001 certifications, and offers HIPAA-aligned controls. · soci.ai, 11 Oct 2026
Support and setup
SOCi says complex or custom integrations are handled by onboarding and support; most listed integrations can be connected directly by marketing teams. · soci.ai, 11 Oct 2026
Target customers
SOCi says its pricing is designed for enterprises managing hundreds or thousands of locations, and its reputation product is for multi-location brands. · soci.ai, 11 Oct 2026
Trial
SOCi states that it does not offer a free trial and scopes each deployment through a custom quote and demo. · soci.ai, 11 Oct 2026
Voice of Customer
Voice of Customer groups feedback into themes and sentiment shifts by location and region, with clusters tied to customer quotes. · soci.ai, 11 Oct 2026

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