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Consensus Cloud Fax
What Consensus Cloud Fax is
Consensus Cloud Fax is a paid fax service available on the web, Windows, macOS, iOS, and Android. It supports virtual fax numbers, inbound faxing, international faxing, and mobile apps. The Personal plan includes 200 pages, one user, and one fax number, while Business includes 500 pages, five users, one fax number, and faxing in 51 countries. Corporate provides custom enterprise plans with HIPAA compliance, a Business Associate Agreement, HITRUST certification, a full eFax API, and an administration portal. HIPAA compliance support is listed for the service, and the Corporate plan specifies additional compliance commitments. No plan price is listed, and there is no free plan. The maker is Consensus Cloud Fax, headquartered in Los Angeles, California, USA. The service can therefore cover an individual account, a larger business allowance, or an enterprise deployment requiring administrative controls and API access across desktop and mobile platforms.
Who it suits
It suits individuals and businesses that need faxing through web, desktop, or mobile devices. Corporate is aimed at organizations needing listed compliance commitments, administration, and API access.
What it does well
- Web, Windows, macOS, iOS, and Android access
- Virtual fax numbers and inbound faxing
- International faxing available
- Business supports five users
- Corporate includes full eFax API
What to know first
- No free plan
- Personal includes one user
- Personal and Business each include one fax number
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Business | monthly · 500 pages/month to 51 countries · $0.07 per overage page · 5 users · extra users $10/month · extra fax lines $5/month · HIPAA compliant · BAA | $39.99 a month |
| Personal | monthly · 200 pages/month to US and Canada · $0.10 per overage page · 1 user · 1 fax number · HIPAA compliant | $18.99 a month |
| Corporate | custom contract · Custom industry plans · HIPAA compliant · BAA · HITRUST certified · dedicated account management · full eFax API · admin portal | On request |
As consensus.com lists them, read 15 Oct 2026. The maker's own page has the final word.
Verdict
Consensus Cloud Fax covers personal, business, and custom corporate fax needs across major desktop and mobile platforms. Compare the page, user, country, and compliance provisions in each plan before selecting one.
Facts from Consensus Cloud Fax's own pages
- AI processing
- Consensus offers NLP and AI functions that extract clinical details from unstructured faxes and populate EHR systems. · efax.com, 15 Oct 2026
- API authentication
- The API documentation states support for OAuth 2.0 token authentication. · efax.com, 15 Oct 2026
- API availability
- Enterprise API access is sales-led and the page directs developers to contact sales. · efax.com, 15 Oct 2026
- API capabilities
- The API supports fax transmission, image and metadata downloads, webhooks, fax search/retrieval/deletion, user provisioning, number management and authorization management. · efax.com, 15 Oct 2026
- API type
- The eFax Enterprise API is a standards-based REST API intended for high-volume regulated faxing. · efax.com, 15 Oct 2026
- Cloud fax model
- Incoming faxes are converted to PDF, TIFF or EFX attachments and delivered to employees by email. · enterprise.efax.com, 15 Oct 2026
- Company legal name
- Crunchbase identifies the legal entity as Consensus Cloud Solutions, Inc. · crunchbase.com, 15 Oct 2026
- Compliance
- eFax Corporate states compliance support for HIPAA, SOX, GLBA, PCI-DSS and FERPA and identifies HITRUST CSF certification. · efax.com, 15 Oct 2026
- Compliance support
- hipaa · consensus.com, 20 Sept 2026
- Deployment
- AWS Marketplace lists eFax Corporate as SaaS deployed on AWS rather than customer self-hosted software. · aws.amazon.com, 15 Oct 2026
- Desktop access
- A desktop application lets users send faxes from a PC without a traditional fax machine. · efax.com, 15 Oct 2026
- Digital signatures
- The service supports electronic signatures and automated form filling for fax workflows. · consensus.com, 15 Oct 2026
- Email faxing
- Users can send a fax by emailing attachments to a destination number followed by @efaxsend.com. · enterprise.efax.com, 15 Oct 2026
- Enterprise pricing
- AWS Marketplace says Corporate pricing is contract-based with usage charges for overages and lists standard pages at $0.10 each. · aws.amazon.com, 15 Oct 2026
- Free plan
- No · consensus.com, 20 Sept 2026
- Headquarters
- Los Angeles, California, USA · consensus.com, 28 Sept 2026
- Healthcare interoperability
- The portfolio includes Direct Secure Messaging, EHR/EMR integration, real-time event notifications and FHIR/HL7 data conversion. · efax.com, 15 Oct 2026
- Identity controls
- Consensus says its cloud fax application verifies user identity and supports two-step verification. · consensus.com, 15 Oct 2026
- Inbound faxing
- Yes · consensus.com, 20 Sept 2026
- Integrations
- Consensus lists integrations or partnerships involving Salesforce, NextGen Healthcare, Verizon One Talk, AWS Marketplace, Hyland, Windstream and Secure Exchange Solutions. · consensus.com, 15 Oct 2026
- International faxing
- Yes · consensus.com, 20 Sept 2026
- Limit: cancellation and billing
- Trustpilot and Google Play reviewers report difficulty cancelling subscriptions, unexpected renewals or billing problems. · trustpilot.com, 15 Oct 2026
- Limit: interface
- Reviewers describe the web interface as dated or clunky, especially for searching and managing large fax volumes. · gartner.com, 15 Oct 2026
- Limit: mobile reliability
- Google Play reviews mention account suspension or cancellation errors and occasional app or browser fax failures. · play.google.com, 15 Oct 2026
Where Consensus Cloud Fax stands on Freedom251
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