CMTS is an investigative case management platform for agencies handling investigations, compliance work and complaints. It centralizes case intake, tasks, document storage, history and updates. Agencies can configure workflows, roles, permissions, notifications, reports and data collection to match their operations. Administrators can restrict access to sensitive data and individual cases by user, role or workflow stage. Dashboards can be customized by role, and configurable alerts can notify users about assignments, updates and escalations. Reporting includes custom reports, filters, exports, scheduled reports and historical trend analysis. The Online Intake Service provides a secure web form where members of the public, employees or stakeholders can submit complaints, tips or reports. CMTS can connect to an organization’s email server for automated case assignment, status and closure notifications. It is available as a web platform or for self-hosted use, with AWS cloud hosting or on-site hosting. The vendor states that CMTS is hosted in a FedRAMP-certified AWS environment and encrypts data at rest and in transit; its security page states FedRAMP Moderate Baseline certification and GovRAMP Moderate authorization. Implementation typically takes up to 60 days and includes configuration and data migration assistance. Pricing is tailored to needs and available by quote.
Who it is for
CMTS is designed for investigative agencies, including Inspectors General, ombudsman offices, civil rights and ethics commissions, equal opportunity teams, lottery organizations, human resources, insider threat and incident response teams. It suits organizations that need configurable case workflows, controlled access and complaint intake.
What is good
- Centralizes case intake, tasks, documents, history and updates.
- Role-based dashboards and configurable alerts support case work.
- Reports can be customized, filtered, exported and scheduled.
- Secure online forms collect complaints, tips and reports.
- Access can be restricted by user, role or workflow stage.
- AWS cloud and on-site hosting are available.
What to know first
- Pricing requires a tailored quote.
- Implementation typically takes up to 60 days.
- A support contract is recommended for upgrades and technical support.
Verdict
Choose CMTS if an investigative agency needs configurable case workflows, controlled access, reporting and online complaint intake. The main consideration is planning for a tailored quote and an implementation that typically takes up to 60 days; organizations should also consider the recommended support contract for upgrades and technical support.
Get started with CMTS
- Visit https://securecasemanagement.com/.
- Request a quote tailored to your needs.
- Choose web or self-hosted deployment, with AWS cloud or on-site hosting.
- Configure workflows, roles, permissions, notifications and data collection.
- Plan for implementation, configuration and data migration assistance, which typically takes up to 60 days.
Questions about CMTS
How much does CMTS cost?
Pricing is tailored to your needs, and you can request a quote.
What platforms and hosting options does CMTS offer?
CMTS lists web and self-hosted platforms. Hosting options include AWS cloud hosting and on-site hosting.
Who is CMTS designed for?
It is intended for investigative agencies, including Inspectors General, ombudsman offices, civil rights and ethics commissions, equal opportunity, lottery, human resources, insider threat and incident response teams.
How long does CMTS implementation take?
Implementation typically takes up to 60 days and includes configuration and data migration assistance.
Does CMTS integrate with email?
It can link to an organization’s email server for automated case assignment, status and closure notifications.
What security and compliance details are listed for CMTS?
CMTS is stated to be FedRAMP Moderate Baseline certified and GovRAMP Moderate authorized, and hosted in a FedRAMP-certified AWS environment. The security details also state that data is encrypted at rest and in transit.
CMTS plans and pricing
All plansCompared on workplace investigation software
- Case management
- Yes
- Evidence management
- Yes
- Audit log
- Yes
- HRIS integrations
- Yes
