CMTS

What CMTS is

CMTS is an investigative case management platform for agencies handling investigations, compliance work and complaints. It centralizes case intake, tasks, document storage, history and updates. Agencies can configure workflows, roles, permissions, notifications, reports and data collection to match their operations. Administrators can restrict access to sensitive data and individual cases by user, role or workflow stage.

Dashboards can be customized by role, and configurable alerts can notify users about assignments, updates and escalations. Reporting includes custom reports, filters, exports, scheduled reports and historical trend analysis. The Online Intake Service provides a secure web form where members of the public, employees or stakeholders can submit complaints, tips or reports. CMTS can connect to an organization’s email server for automated case assignment, status and closure notifications. It is available as a web platform or for self-hosted use, with AWS cloud hosting or on-site hosting. The vendor states that CMTS is hosted in a FedRAMP-certified AWS environment and encrypts data at rest and in transit; its security page states FedRAMP Moderate Baseline certification and GovRAMP Moderate authorization. Implementation typically takes up to 60 days and includes configuration and data migration assistance. Pricing is tailored to needs and available by quote.

Who it suits

CMTS is designed for investigative agencies, including Inspectors General, ombudsman offices, civil rights and ethics commissions, equal opportunity teams, lottery organizations, human resources, insider threat and incident response teams. It suits organizations that need configurable case workflows, controlled access and complaint intake.

Getting started

1. Visit https://securecasemanagement.com/.
2. Request a quote tailored to your needs.
3. Choose web or self-hosted deployment, with AWS cloud or on-site hosting.
4. Configure workflows, roles, permissions, notifications and data collection.
5. Plan for implementation, configuration and data migration assistance, which typically takes up to 60 days.

Verdict

Choose CMTS if an investigative agency needs configurable case workflows, controlled access, reporting and online complaint intake. The main consideration is planning for a tailored quote and an implementation that typically takes up to 60 days; organizations should also consider the recommended support contract for upgrades and technical support.