CloudPhone.ONE is a cloud phone system for small businesses, solo entrepreneurs, and growing teams. Android, iOS, and web access support multiple business numbers, extensions, lines, and shared lines. Custom routing, auto-attendant menus, call queues, estimated wait times, and customizable hold messages organize incoming calls. Voicemail includes email delivery, SMS alerts, configurable greetings, and transcription. The service also lists two-way business SMS and MMS, video calling, and screen sharing. Call recording can be on-demand or automatic, with storage and retention controls. CRM integrations are available on Business, while Enterprise includes custom integrations. CloudPhone.ONE lists SRTP and TLS for call security, describes its practices as GDPR-ready, and advertises a 99.99% uptime SLA with global PSTN reach. Starter costs 14.99 USD per user per month and includes essential calling, softphone apps, local numbers, and voicemail transcription. Business costs 22.99 USD per user per month and adds recording, queues, CRM integrations, and toll-free numbers. A 14-day trial is offered.
Who it is for
It suits small businesses and teams needing business calling, messaging, softphones, and structured call handling. The plans also address solo users through growing teams, with CRM integrations on Business.
What is good
- Android, iOS, and web access
- Custom routing and auto-attendant menus
- Voicemail transcription and alerts
- Two-way SMS and MMS
- 14-day free trial
What to know first
- No free plan
- Starter costs 14.99 USD per user monthly
- CRM integrations require Business
Verdict
CloudPhone.ONE combines calling, messaging, meetings, voicemail, and routing for small-business teams. Its paid plans add recording, queues, CRM integrations, and toll-free numbers at different per-user prices.
CloudPhone.ONE plans and pricing
All plansCompared on business phone systems
- Free plan
- No
- Paid from
- $14.99/user/mo
- Business numbers
- multiple
- Auto attendant
- Yes
- Call routing
- custom
- Voicemail transcription
- Yes
- Desktop and mobile apps
- Yes
