Freedom251 › Business Phone Systems
CloudPhone.ONE
What CloudPhone.ONE is
CloudPhone.ONE is a cloud phone system for small businesses, solo entrepreneurs, and growing teams. Android, iOS, and web access support multiple business numbers, extensions, lines, and shared lines. Custom routing, auto-attendant menus, call queues, estimated wait times, and customizable hold messages organize incoming calls. Voicemail includes email delivery, SMS alerts, configurable greetings, and transcription. The service also lists two-way business SMS and MMS, video calling, and screen sharing. Call recording can be on-demand or automatic, with storage and retention controls. CRM integrations are available on Business, while Enterprise includes custom integrations. CloudPhone.ONE lists SRTP and TLS for call security, describes its practices as GDPR-ready, and advertises a 99.99% uptime SLA with global PSTN reach. Starter costs $14.99 per user per month and includes essential calling, softphone apps, local numbers, and voicemail transcription. Business costs $22.99 per user per month and adds recording, queues, CRM integrations, and toll-free numbers. A 14-day trial is offered.
Who it suits
It suits small businesses and teams needing business calling, messaging, softphones, and structured call handling. The plans also address solo users through growing teams, with CRM integrations on Business.
What it does well
- Android, iOS, and web access
- Custom routing and auto-attendant menus
- Voicemail transcription and alerts
- Two-way SMS and MMS
- 14-day free trial
What to know first
- No free plan
- Starter costs $14.99 per user monthly
- CRM integrations require Business
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter | per user · Essential calling features · Softphone apps · Local numbers · Voicemail transcription | $14.99 a month |
| Business | per user · Everything in Starter · Call recording & queues · CRM integrations · Toll free numbers | $22.99 a month |
| Enterprise | Advanced reporting · Dedicated support & SLAs · Custom integrations | On request |
As sales.cloudphone.one lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
CloudPhone.ONE combines calling, messaging, meetings, voicemail, and routing for small-business teams. Its paid plans add recording, queues, CRM integrations, and toll-free numbers at different per-user prices.
Facts from CloudPhone.ONE's own pages
- Auto attendant
- Yes · sales.cloudphone.one, 22 Sept 2026
- Business numbers
- multiple · sales.cloudphone.one, 22 Sept 2026
- Call handling
- Configurable auto-attendant menus, call routing, call queues, estimated wait times, and customizable hold messages are offered. · sales.cloudphone.one, 11 Oct 2026
- Calling
- The service offers multiple extensions and lines, shared lines, and carrier-grade call quality with jitter buffering and adaptive codecs. · sales.cloudphone.one, 11 Oct 2026
- Call routing
- custom · sales.cloudphone.one, 22 Sept 2026
- Desktop and mobile apps
- Yes · sales.cloudphone.one, 22 Sept 2026
- Free plan
- No · sales.cloudphone.one, 22 Sept 2026
- Headquarters
- Peterborough, Ontario, Canada · sales.cloudphone.one, 19 Oct 2026
- Integrations
- CRM integrations are listed as a Business plan feature, while Enterprise includes custom integrations. · sales.cloudphone.one, 11 Oct 2026
- Intended users
- The service says it is built for small businesses and describes plans for solo entrepreneurs through growing teams. · sales.cloudphone.one, 11 Oct 2026
- Messaging and meetings
- The service lists two-way business SMS and MMS, video calling, and screen sharing. · sales.cloudphone.one, 11 Oct 2026
- Product
- CloudPhone.ONE is a cloud phone system aimed at small businesses and teams. · sales.cloudphone.one, 11 Oct 2026
- Recording
- Call recording can be on-demand or automatic, with secure storage and retention controls. · sales.cloudphone.one, 11 Oct 2026
- Reliability
- The site advertises a 99.99% uptime SLA and carrier-grade reliability with global PSTN reach. · sales.cloudphone.one, 11 Oct 2026
- Security
- The site says SRTP and TLS are used for call security and describes its practices as GDPR-ready. · sales.cloudphone.one, 11 Oct 2026
- Paid from
- 14.99 · sales.cloudphone.one, 22 Sept 2026
- Support
- The site provides sales and support contact by email and phone, and lists dedicated support and SLAs for Enterprise. · sales.cloudphone.one, 11 Oct 2026
- Trial
- The signup page advertises a 14 day free trial. · sales.cloudphone.one, 11 Oct 2026
- Voicemail
- Voicemail-to-email, SMS alerts, configurable greetings, and voicemail transcription are listed features. · sales.cloudphone.one, 11 Oct 2026
- Voicemail transcription
- Yes · sales.cloudphone.one, 22 Sept 2026
Where CloudPhone.ONE stands on Freedom251
- Business Phone Systems#50 of 167