Freedom251 › Case Management Software
CitizenOne
by CitizenOne
What CitizenOne is
CitizenOne is cloud care-management software for supported living, care homes and other social-care providers. It combines care notes, support plans, medication records, rotas and secure communication in one system. Listed tools include journaling, plans and goals, protocols, medication, citizen calendars, contacts, shift scheduling, chat, document and financial management, plus case intake forms, workflow automation, audit trails and reporting dashboards. iOS and Android apps are included. CitizenOne AI can draft a daily handover for a person to review and approve; that draft is not the case record. The service describes EU hosting through an ISO 27001-certified provider, encryption, role-based access controls and audit logs. Onboarding includes staff training, support and optional courses. A free account costs nothing and is limited to one admin, one user, one department, one citizen and 1 GB storage. Basic is €40 a month, or €33 billed yearly; Pro is 94.00 EUR monthly, or €77 billed yearly. Apps and integrations are purchased separately at agreed prices.
Who it suits
CitizenOne is aimed at supported-living services, care homes and other social-care providers needing shared records, scheduling and communication. Its mobile apps suit teams working on Android or iOS.
What it does well
- Care notes, plans and medication records in one system
- Workflow automation and audit trails
- iOS and Android apps
- EU hosting with encryption and role controls
- Free account available
What to know first
- Free account limited to one citizen and 1 GB
- Apps and integrations cost extra
- Cancellation requires the current month plus three months' notice
- Paid periods are not refunded
Limits
The free account is limited to one admin, one user, one department, one citizen and 1 GB of storage. Basic includes up to four total users, while Pro includes four users, three departments and 3 GB of storage; optional apps are separate purchases.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Free account | 1 admin · 1 user · 1 department · 1 citizen · 1 GB storage · chat and email support | Free |
| Basic | €33 per month billed yearly · 1 administrator · 2 users included, up to 4 total · 1 department · unlimited citizens · 1 GB storage · chat and email support | €40 a month |
| Pro | €77 per month billed yearly · 1 administrator · 4 users included · 3 departments · unlimited citizens · 3 GB storage · phone, chat and email support | €94 a month |
As citizenone.eu lists them, read 11 Oct 2026. The maker's own page has the final word.
Getting started
- Open the CitizenOne website
- Create a free account or request paid pricing
- Choose the plan capacity for your organization
- Use the iOS or Android app
- Arrange onboarding, staff training and support
- Purchase optional apps such as Secure email, CitizenOne AI or integrations
Verdict
CitizenOne combines social-care records, scheduling, communication and administrative tools in a cloud service with mobile apps. The free tier is tightly capped, while paid plans add capacity; separate apps and integrations can add agreed costs.
Questions
Is CitizenOne free?
A free account costs nothing and includes one admin, one user, one department, one citizen and 1 GB storage. Paid pricing is capacity-based.
What do the paid plans cost?
Basic is €40 a month, or €33 per month billed yearly. Pro is €94 a month, or €77 per month billed yearly.
Which platforms does CitizenOne support?
CitizenOne is a cloud service with apps for iOS and Android.
Are all features included in each plan?
The pricing page says all features are included in every plan, with capacity determining the plan. Apps are purchased separately.
What is CitizenOne AI?
CitizenOne AI drafts a daily handover for a person to review and approve. The draft is not the case record.
How is data hosted and protected?
Data is hosted in the EU with an ISO 27001-certified provider. CitizenOne describes encryption, role-based access control and audit logs.
Facts from CitizenOne's own pages
- AI assistant
- CitizenOne AI can draft a daily handover for a person to review and approve; the draft is not the case record. · citizenone.eu, 11 Oct 2026
- Audit trail
- Yes · citizenone.eu, 24 Sept 2026
- Cancellation
- The pricing page states cancellation requires the current month plus three months' notice, and paid periods are not refunded. · citizenone.eu, 11 Oct 2026
- Core features
- Features listed include journaling, plans and goals, protocols, medication, citizen calendars, contacts, shift scheduling, chat, document management and financial management. · citizenone.eu, 11 Oct 2026
- Data location
- The site says data is hosted in the EU with an ISO 27001-certified provider. · citizenone.eu, 11 Oct 2026
- Deployment
- cloud · citizenone.eu, 24 Sept 2026
- Free account limit
- The free account is limited to one admin, one user, one department, one citizen and 1 GB storage. · citizenone.eu, 11 Oct 2026
- Headquarters
- Frederiksberg, Denmark · citizenone.eu, 19 Oct 2026
- Case intake forms
- Yes · citizenone.eu, 24 Sept 2026
- Integrations
- The site says integrations are available and are purchased separately as apps, but the integrations page could not be opened to confirm specific products. · citizenone.eu, 11 Oct 2026
- Mobile app
- The platform includes an app for iOS and Android. · citizenone.eu, 11 Oct 2026
- Mobile apps
- Yes · citizenone.eu, 24 Sept 2026
- Plan differences
- The pricing page says all features are included in every plan and capacity determines the plan; apps are purchased separately. · citizenone.eu, 11 Oct 2026
- Pricing limit
- Apps such as Secure email, CitizenOne AI and integrations are purchased separately and their prices are agreed with the customer. · citizenone.eu, 11 Oct 2026
- Purpose
- CitizenOne is care management software for social care, with care notes, support plans, medication records, rotas and secure communication in one system. · citizenone.eu, 11 Oct 2026
- Reporting dashboards
- Yes · citizenone.eu, 24 Sept 2026
- Security controls
- CitizenOne describes secure EU hosting, data encryption, role-based access control and audit logs. · citizenone.eu, 11 Oct 2026
- Support and onboarding
- The site says onboarding includes staff training, support and optional courses. · citizenone.eu, 11 Oct 2026
- Who it is for
- The site says CitizenOne is built for supported living, care homes and other social care providers. · citizenone.eu, 11 Oct 2026
- Workflow automation
- Yes · citizenone.eu, 24 Sept 2026
Where CitizenOne stands on Freedom251
- Case Management Software#10 of 177