Cicini

Cicini is a web platform that combines appointment booking, staff calendars, client intake, reminders, and payments for service businesses. It suits solo operators and small appointment-led teams that want one system for customer bookings and workforce coordination. The main decision is whether its per-plan booking and team ceilings, beta calendar sync, and stated compliance position match your operation.

Overview

Cicini gives customers a custom booking page and public link that accept appointments around the clock. Behind that front end are multi-staff calendars, availability rules, and shift coordination, making it more useful than a simple booking widget for teams sharing schedules. The product is aimed at service businesses, multi-location operations, and growing organizations, although multi-location scheduling is not included on the standard plans.

It is built by a small team in Toronto, Canada, and runs on the web. That makes it accessible from a browser, but there is no separate mobile platform listed.

Key features

Booking, calendars, and reminders

Self-service booking can reduce back-and-forth for businesses that receive appointments directly from customers. Google Calendar sync is in beta: Cicini says new bookings push to Google and two-way busy-time blocking can hide unavailable slots. That may prevent clashes, but businesses that depend on a mature calendar integration should treat this as a developing part of the workflow.

Email reminders are included on every plan. Paid tiers add SMS reminders through Cicini's sender, subject to monthly quotas, so high-volume businesses must budget messages rather than assume unlimited texting.

Payments and client paperwork

Paid plans support Stripe checkout for full payment or a per-service deposit. Cicini says card data remains in Stripe instead of on its own servers, which keeps payment handling separated from the scheduling platform. Typed-question intake forms collect client information before an appointment, while public e-sign links let customers acknowledge published policies and legal documents.

Integrations and controls

Professional and Enterprise include API keys and outbound webhooks. Professional access has limited quotas, and Cicini's public REST surface is still maturing, so these tools are better for focused integrations than for assuming a fully established developer platform. Cicini says data is encrypted in transit and at rest and access is controlled by roles.

The company does not claim HIPAA, PHIPA, or SOC 2 compliance, and a signed BAA is on the Enterprise roadmap. Organizations with those requirements should not select Cicini without resolving that gap.

Pricing

Cicini has a free plan, paid plans from $15/mo when billed annually, and a 30-day trial.

Starter, Professional, and Enterprise add capabilities that the free tier omits, but SMS remains capped even on Enterprise. Annual billing is the stated term for the priced plans.

Platforms

Cicini is available on the web.

Who it's for

Cicini is a sensible fit for appointment-based service businesses, solo practitioners moving beyond manual booking, and small teams coordinating several staff calendars. Starter suits teams up to three people; Professional is more appropriate up to eight, while Enterprise is the route for unlimited staff and multiple locations. It is a weaker fit for organizations that require HIPAA, PHIPA, or SOC 2 claims, or that need a mature, high-quota public API.

Pros and cons

Pros

• Booking, staff availability, reminders, client forms, and payments share one platform.
• Free tier includes a booking page, email reminders, and beta Google Calendar sync for a solo user.
• Paid plans keep card data in Stripe while adding full-payment or deposit checkout.
• Professional and Enterprise provide role controls, API keys, and webhooks.

Cons

• Free is limited to one team member and 30 bookings per month.
• SMS reminders are quota-based, from 100 per month on Starter to 1,000 on Enterprise.
• Google Calendar sync is still in beta, and Professional integration quotas are limited.
• No claimed HIPAA, PHIPA, or SOC 2 compliance, with a BAA only on the Enterprise roadmap.

Alternatives

For a broader staff-scheduling shortlist, see Gym Staff Scheduling Software.

Connecteam is worth choosing instead if Android and iOS apps, an API platform, and a freemium model matter alongside web access.

TNC Track suits teams wanting free team-and-attendance tools with five free seats before per-seat charges.

Rosie is a better match for roster-focused operations needing up to 15 people on its free plan and auto-fill templates.

ShiftCal offers a five-person, one-site free tier and a paid plan priced per active employee.

Shifton is an alternative for teams of up to 10 seeking free shift scheduling, calendars, and time-clock functions.

Sling fits organizations that need free scheduling for up to 30 users plus time-off requests and messaging.

Emplora is aimed at web and API users wanting a free single-location plan for up to 15 employees.

Exerp is another paid option for organizations comparing service-management platforms.

Verdict

Choose Cicini if you run an appointment-led service business and want booking, staff scheduling, client paperwork, reminders, and Stripe payments together, with a low-cost path from one user to a growing team. Look elsewhere if your operation needs multi-location support below Enterprise, a mature integration surface, uncapped messaging, or formally claimed HIPAA, PHIPA, or SOC 2 compliance.