Freedom251 › Food Service Management
CaterTrax
What CaterTrax is
CaterTrax is a web-based ordering and operations platform for catering and hospitality organizations, from independent caterers to enterprise foodservice groups. Customers can submit online orders with event details, while teams manage events, order changes, calendars, and production in one system. CaterTrax automatically creates kitchen and pack sheets with quantities and instructions, and supports invoicing and payment tracking.
Its Independent solution is for single-location or small-site operators handling local orders and events. Enterprise is designed for complex, multi-location organizations and adds centralized menu and pricing management, reporting, configurable permissions, approvals, and audit trails. Enterprise integrations can connect with point-of-sale, accounting and ERP systems, identity management, and custom systems; no specific products are named. The Enterprise page describes cloud hosting, continuous monitoring, single sign-on support, backups, disaster recovery, and 99.99% uptime. CaterTrax Academy provides live training, on-demand videos, user guides, and customized sessions, while Enterprise also lists ongoing optimization and support. The homepage reports more than 5,000 client locations and over 5 million orders processed annually. Pricing is available on request, and prospective customers are directed to request a demo.
Who it suits
CaterTrax suits independent caterers managing orders and events at one location, as well as foodservice organizations coordinating work across multiple sites. Enterprise teams may benefit from centralized menu and pricing controls, reporting, configurable permissions, and integrations with business systems.
What it does well
- Online ordering captures event details
- Creates kitchen and pack sheets with quantities and instructions
- Supports invoicing and payment tracking
- Enterprise includes centralized menus, reporting, approvals, and audit trails
- Training includes live sessions, videos, guides, and customized sessions
What to know first
- Pricing is available on request
- Specific integration products are not named
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Enterprise | For multi-location foodservice organizations · pricing not stated | On request |
| Independent | For single-location or small-scale catering operations · pricing not stated | On request |
As catertrax.com lists them, read 11 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the CaterTrax website.
- Request a demo.
- Choose the Independent or Enterprise solution based on the operation.
Verdict
Independent operators handling local catering orders and larger foodservice organizations coordinating multiple locations should consider CaterTrax for its ordering, event, and production tools. Buyers who need prices or named integration products before engaging a vendor may want to look elsewhere.
Questions
What does CaterTrax cost?
Pricing is available on request; prospective customers are directed to request a demo.
Is there a free plan?
The listed facts describe paid pricing and provide no free plan details.
What platforms does CaterTrax support?
The listed platform is web.
Which types of organizations does it serve?
It offers an Independent solution for single-location or small-site operators and an Enterprise solution for complex, multi-location foodservice organizations.
What systems can Enterprise integrate with?
The Enterprise page names point of sale, accounting and ERP systems, identity management, and custom integrations, but does not identify specific products.
What training does CaterTrax offer?
CaterTrax Academy offers live training, on-demand videos, user guides, and customized sessions. Enterprise also lists ongoing optimization and support.
Facts from CaterTrax's own pages
- Availability
- CaterTrax states that its platform has 99.99% uptime and availability. · catertrax.com, 11 Oct 2026
- Customer base
- The homepage reports more than 5,000 client locations and over 5 million orders processed annually. · catertrax.com, 4 Oct 2026
- Enterprise controls
- Enterprise features include centralized menu and pricing management, reporting, configurable permissions, approvals, and audit trails. · catertrax.com, 4 Oct 2026
- Enterprise customers
- The Enterprise solution is built for complex, multi-location foodservice organizations. · catertrax.com, 4 Oct 2026
- Enterprise features
- Enterprise teams can centrally manage menus, pricing, and promotions and access site-level and organization-wide reporting. · catertrax.com, 11 Oct 2026
- Event and production tools
- The platform manages event details and changes and generates kitchen and pack sheets. · catertrax.com, 11 Oct 2026
- Independent caterers
- The Independent solution is aimed at single-location or small-site operators managing catering orders and events locally. · catertrax.com, 4 Oct 2026
- Integrations
- CaterTrax says it integrates with point of sale, accounting and enterprise resource planning, identity management, and custom systems. · catertrax.com, 11 Oct 2026
- Intended users
- The enterprise page lists higher education, healthcare, corporate dining, business and industry, sports and leisure, and senior living as industries it serves. · catertrax.com, 11 Oct 2026
- Ordering
- Customers can browse menus and submit catering orders and event details online from any device. · catertrax.com, 11 Oct 2026
- Ordering and events
- Customers can place online orders with event details, while teams manage events, order changes, calendars, and production in one system. · catertrax.com, 4 Oct 2026
- Payments
- CaterTrax supports invoicing and payment tracking. · catertrax.com, 11 Oct 2026
- Pricing availability
- The site offers demo requests for its solutions and does not state a subscription price on the product pages. · catertrax.com, 11 Oct 2026
- Privacy and encryption
- CaterTrax says it uses SSL certificates and TLS to protect information during transmission and states that it does not sell or share personal information. · catertrax.com, 11 Oct 2026
- Product
- CaterTrax is a catering and hospitality ordering and event management platform for independent and enterprise operations. · catertrax.com, 11 Oct 2026
- Production
- The platform automatically generates kitchen and pack sheets with quantities and instructions. · catertrax.com, 4 Oct 2026
- Security
- The enterprise page describes cloud-hosted infrastructure with continuous monitoring, role-based access controls, audit trails, single sign-on support, backups, and disaster recovery protocols. · catertrax.com, 11 Oct 2026
- Security and reliability
- The Enterprise page describes cloud-hosted infrastructure with continuous monitoring, single sign-on support, backups, disaster recovery, and 99.99% uptime. · catertrax.com, 4 Oct 2026
- Status information
- CaterTrax has a public status page for system performance and incident updates. · trust.catertrax.com, 4 Oct 2026
- Support
- The enterprise page lists operator, manager, and administrator training, ongoing optimization, and support as part of its implementation approach. · catertrax.com, 11 Oct 2026
- Training and support
- CaterTrax Academy offers live training, on-demand videos and user guides, and customized sessions; the Enterprise page also lists ongoing optimization and support. · catertrax.com, 4 Oct 2026
Where CaterTrax stands on Freedom251
- Food Service Management#7 of 17
- Catering Software#8 of 14
- Restaurant Online Ordering Software#90 of 127
- Restaurant Management Software#28 of 39
- Restaurant Catering Software#27 of 33