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CareLineLive
What CareLineLive is
CareLineLive is a cloud-based home care management platform for home care agencies and domiciliary care providers. It brings together rostering, scheduling, care planning and monitoring, electronic medication administration records (eMAR), payroll, invoicing, and family communication. The Carer Companion app lets carers see rotas, check in and out of visits, complete tasks, and record notes. Family and friends can use the Care Circle Portal to access client visit records, notes, and tasks; that portal is free to customers on every plan.
The service is available on the web, Android, and iOS. The management platform is supported on the two latest versions of Google Chrome. Listed integrations include Xero, Sage, Hastee, Tempaid, CM2000, ContrOCC, TotalMobile, and GP Connect. CareLineLive says UK customer data is hosted in UK data centres and Australian customer data in Australian data centres. The company reports historical service uptime of 99.997%, automated backups, and disaster recovery provisions. It states that it is certified to ISO 27001, the NHS Data Security and Protection Toolkit, and Cyber Essentials Plus. Plans start at £8.10 per carer per month, excluding VAT, with a £120 minimum monthly fee.
Who it suits
CareLineLive is aimed at home care agencies and domiciliary care providers, with the company describing use by independent, growing, enterprise, and multi-region organisations. It may suit teams coordinating carers, care records, payroll, invoicing, and family access through one platform, with mobile apps for carers and a portal for families.
What it does well
- Combines scheduling, care records, eMAR, payroll, and invoicing.
- Carer Companion supports rota viewing, visit check-ins, tasks, and notes.
- Care Circle Portal is free to customers on all plans.
- Available on web, Android, and iOS.
- Includes three onboarding sessions and ongoing support at no additional charge.
- Lists integrations including Xero, Sage, and GP Connect.
What to know first
- No free plan or free trial.
- Plans have a £120 minimum monthly fee and exclude VAT.
- Carers scheduled for more than one hour weekly need a licence.
Limits
There is no free plan or free trial. Every listed plan has a £120 minimum monthly fee and excludes VAT; carers scheduled for more than one hour per week need a licence, based on weekly average usage.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Bring Your Own Device (BYOD) | per carer per month; excludes VAT · £120 minimum monthly fee · carers use their own phones | £19.70 a month |
| Fully managed phones service | per carer per month; excludes VAT · £120 minimum monthly fee · managed Android handset with voice, SMS and data package | £45 a month |
| eRoster | per carer per month; excludes VAT · £120 minimum monthly fee · scheduling, invoicing and payroll | £8.10 a month |
As carelinelive.com lists them, read 5 Oct 2026. The maker's own page has the final word.
Getting started
- Visit https://carelinelive.com/.
- Choose a plan: eRoster, BYOD, or the fully managed phones service.
- Use the web management platform with one of the two latest versions of Google Chrome.
- Install the Carer Companion app on Android or iOS for carers.
- Arrange onboarding, which includes three sessions and ongoing support at no additional charge.
Verdict
CareLineLive is a fit for care providers that want rostering, care documentation, payroll, invoicing, and family access in one service. The main cost considerations are the £120 minimum monthly fee, VAT exclusion, and licences required for carers scheduled for more than one hour per week.
Questions
How much does CareLineLive cost?
eRoster is £8.10 per carer per month, BYOD is £19.70 per carer per month, and the fully managed phones service is £45.00 per carer per month. All prices exclude VAT and have a £120 minimum monthly fee.
Is there a free plan or trial?
CareLineLive has no free plan and no free trial. The Care Circle Portal is free to customers on all plans.
Which platforms does it support?
The platform is available on web, Android, and iOS. The management platform supports the two latest versions of Google Chrome, and the companion app is available for Android and iOS.
What integrations are listed?
Listed integrations include Xero, Sage, Hastee, Tempaid, CM2000, ContrOCC, TotalMobile, and GP Connect.
What is included in the BYOD plan?
The £19.70 per-carer monthly BYOD plan is for carers using their own phones. The listed price excludes VAT and has a £120 minimum monthly fee.
When does a carer need a licence?
CareLineLive says a licence is needed for carers scheduled for more than one hour per week, based on weekly average usage.
Facts from CareLineLive's own pages
- Authentication
- CareLineLive supports multi-factor authentication and single sign-on with Microsoft Entra using OAuth 2.0 or OpenID Connect. · carelinelive.com, 5 Oct 2026
- Carer app
- The Carer Companion app lets carers view rotas, check in and out of visits, complete tasks and record notes. · support.carelinelive.com, 5 Oct 2026
- Core functions
- The platform combines rostering, scheduling, care planning, care monitoring, eMAR, payroll, invoicing and family communication. · carelinelive.com, 5 Oct 2026
- Data location
- The company says UK customer data is hosted in UK data centres and Australian customer data in Australian data centres. · carelinelive.com, 5 Oct 2026
- Family access
- The Care Circle Portal gives family and friends access to client visit records, notes and tasks, and is free for customers on all plans. · au.carelinelive.com, 5 Oct 2026
- Founded
- 2014 · carelinelive.com, 28 Sept 2026
- Headquarters
- West Sussex, United Kingdom · carelinelive.com, 28 Sept 2026
- Integrations
- Listed integrations include Xero, Sage, Hastee, Tempaid, CM2000, ContrOCC, TotalMobile and GP Connect. · support.carelinelive.com, 5 Oct 2026
- Notable limits
- CareLineLive says a licence is needed for carers scheduled for more than one hour per week, based on weekly average usage. · au.carelinelive.com, 5 Oct 2026
- Platform requirements
- The management platform is supported on the two latest versions of Google Chrome, and the companion app is available for Android and iOS. · support.carelinelive.com, 5 Oct 2026
- Purpose
- CareLineLive is a cloud-based home care management platform for home care agencies and domiciliary care providers. · carelinelive.com, 5 Oct 2026
- Reliability
- CareLineLive reports historical service uptime of 99.997% and describes automated backups and disaster recovery provisions. · carelinelive.com, 5 Oct 2026
- Scale
- The company says CareLineLive serves independent, growing and enterprise care providers, including multi-region organisations. · carelinelive.com, 5 Oct 2026
- Security
- CareLineLive states it is certified to ISO 27001, the NHS Data Security and Protection Toolkit and Cyber Essentials Plus. · carelinelive.com, 5 Oct 2026
- Support
- The pricing page says customers receive three onboarding sessions and ongoing support, including UK-based phone support, at no additional charge. · au.carelinelive.com, 5 Oct 2026
Where CareLineLive stands on Freedom251
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- Home Care Scheduling Software#15 of 22