CareLineLive is a cloud-based home care management platform for home care agencies and domiciliary care providers. It brings together rostering, scheduling, care planning and monitoring, electronic medication administration records (eMAR), payroll, invoicing, and family communication. The Carer Companion app lets carers see rotas, check in and out of visits, complete tasks, and record notes. Family and friends can use the Care Circle Portal to access client visit records, notes, and tasks; that portal is free to customers on every plan. The service is available on the web, Android, and iOS. The management platform is supported on the two latest versions of Google Chrome. Listed integrations include Xero, Sage, Hastee, Tempaid, CM2000, ContrOCC, TotalMobile, and GP Connect. CareLineLive says UK customer data is hosted in UK data centres and Australian customer data in Australian data centres. The company reports historical service uptime of 99.997%, automated backups, and disaster recovery provisions. It states that it is certified to ISO 27001, the NHS Data Security and Protection Toolkit, and Cyber Essentials Plus. Plans start at £8.10 per carer per month, excluding VAT, with a £120 minimum monthly fee.
Who it is for
CareLineLive is aimed at home care agencies and domiciliary care providers, with the company describing use by independent, growing, enterprise, and multi-region organisations. It may suit teams coordinating carers, care records, payroll, invoicing, and family access through one platform, with mobile apps for carers and a portal for families.
What is good
- Combines scheduling, care records, eMAR, payroll, and invoicing.
- Carer Companion supports rota viewing, visit check-ins, tasks, and notes.
- Care Circle Portal is free to customers on all plans.
- Available on web, Android, and iOS.
- Includes three onboarding sessions and ongoing support at no additional charge.
- Lists integrations including Xero, Sage, and GP Connect.
What to know first
- No free plan or free trial.
- Plans have a £120 minimum monthly fee and exclude VAT.
- Carers scheduled for more than one hour weekly need a licence.
Verdict
CareLineLive is a fit for care providers that want rostering, care documentation, payroll, invoicing, and family access in one service. The main cost considerations are the £120 minimum monthly fee, VAT exclusion, and licences required for carers scheduled for more than one hour per week.
Get started with CareLineLive
- Visit https://carelinelive.com/.
- Choose a plan: eRoster, BYOD, or the fully managed phones service.
- Use the web management platform with one of the two latest versions of Google Chrome.
- Install the Carer Companion app on Android or iOS for carers.
- Arrange onboarding, which includes three sessions and ongoing support at no additional charge.
Limits to know first
There is no free plan or free trial. Every listed plan has a £120 minimum monthly fee and excludes VAT; carers scheduled for more than one hour per week need a licence, based on weekly average usage.
Questions about CareLineLive
How much does CareLineLive cost?
eRoster is £8.10 per carer per month, BYOD is £19.70 per carer per month, and the fully managed phones service is £45.00 per carer per month. All prices exclude VAT and have a £120 minimum monthly fee.
Is there a free plan or trial?
CareLineLive has no free plan and no free trial. The Care Circle Portal is free to customers on all plans.
Which platforms does it support?
The platform is available on web, Android, and iOS. The management platform supports the two latest versions of Google Chrome, and the companion app is available for Android and iOS.
What integrations are listed?
Listed integrations include Xero, Sage, Hastee, Tempaid, CM2000, ContrOCC, TotalMobile, and GP Connect.
What is included in the BYOD plan?
The £19.70 per-carer monthly BYOD plan is for carers using their own phones. The listed price excludes VAT and has a £120 minimum monthly fee.
When does a carer need a licence?
CareLineLive says a licence is needed for carers scheduled for more than one hour per week, based on weekly average usage.
CareLineLive plans and pricing
All plansCompared on home care scheduling software
- Free plan
- No
- Caregiver mobile app
- Yes
- EVV support
- Yes
- Care documentation
- Yes
- Client portal
- Yes
- Availability management
- Yes
