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Bonterra ETO

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What Bonterra ETO is

Bonterra ETO is web-based data collection and case management software for nonprofits and other social good organizations. It helps track participant interactions, services, referrals, and outcomes. Touchpoints capture services, assessments, and results. Organizations can enroll participants across enterprise sites, make internal or external referrals, and link participants to third-party entities such as service providers, employers, and referral partners. A receiving organization can accept or reject a referral; participant collections are typically site-specific. ETO Results provides filtered reporting, with displayed data shaped by reporting roles and security settings. Administrators can customize dashboards and navigation across sites and programs using up to five enterprise navigation templates. The system includes participant, entity, referral, and administrative areas, plus quick search and role-customized dashboards. Bonterra lists a participant portal, forms and surveys, and reporting dashboards. Access controls include nine customizable levels and program-level permissions. ETO requires internet access and a compatible browser. Bonterra says data is stored on dedicated servers in an AWS Virtual Private Cloud, with nightly encrypted backups and annual disaster recovery testing. Pricing is on request. Bonterra offers a free training hub and webinars, while some training is available for purchase.

Who it suits

ETO is intended for nonprofits and other social good organizations tracking services and outcomes. Bonterra also describes it for U.S. nonprofits and human services organizations.

What it does well

  • Tracks participant services, referrals, and outcomes.
  • Supports enrollment and referrals across sites.
  • Includes nine customizable access levels.
  • Free training hub and webinars are available.

What to know first

  • Requires internet access and a compatible browser.
  • Some training is available for purchase.
  • Pricing is on request.

Limits

Pricing is available on request. Participant collections are typically site-specific, and ETO requires internet access and a compatible browser.

Getting started

  1. Visit https://www.bonterratech.com/eto to learn about ETO.
  2. Arrange pricing with Bonterra, as pricing is available on request.
  3. Access ETO over the internet using a compatible web browser.
  4. Use the free ETO training hub and webinars for foundational or advanced learning.
  5. If importing data, an administrator can use Batch Upload; Bonterra recommends first testing with a subset.

Verdict

ETO combines participant tracking, cross-site referral workflows, reporting, and configurable access controls for social good organizations. Consider its browser and internet requirements, and note that pricing is available on request.

Questions

How much does Bonterra ETO cost?

Pricing is available on request.

What organizations is ETO for?

Bonterra describes it as designed for nonprofits and other social good organizations, including U.S. nonprofits and human services organizations.

Can ETO track outcomes and referrals?

Yes. Touchpoints capture services, assessments, and outcomes, and ETO tracks internal and external referrals. A receiving organization can accept or reject a referral.

What platforms can I use ETO on?

ETO is web-based and requires internet access and a compatible web browser. Mobile access is listed as none.

Does ETO have a participant portal?

Yes. ETO supports a participant portal, as well as forms and surveys and reporting dashboards.

What training does Bonterra provide?

Bonterra offers a free ETO training hub and webinars. Some training is available for purchase.

Facts from Bonterra ETO's own pages

Access controls
ETO provides nine customizable access levels, and program-level permissions restrict users to data associated with their programs. · intercom.help, 5 Oct 2026
Audience
Bonterra describes ETO as designed for nonprofits and other social good organizations. · bonterratech.com, 5 Oct 2026
Cross-site work
ETO supports enterprise enrollment and site-to-site referrals, while collections are typically site-specific. · bonterratech.com, 5 Oct 2026
Customization
Administrators can customize dashboards and navigation across sites and programs, with up to five enterprise navigation templates. · bonterratech.com, 5 Oct 2026
Data imports
The Batch Upload feature is available to administrators by default, and Bonterra recommends testing uploads with a subset of the data first. · bonterratech.com, 5 Oct 2026
Founded
2021 · bonterratech.com, 28 Sept 2026
Headquarters
Austin, Texas, USA · bonterratech.com, 28 Sept 2026
Hosting and recovery
Bonterra says ETO data is stored on dedicated servers in an AWS Virtual Private Cloud, with nightly encrypted backups and annual disaster recovery testing. · intercom.help, 5 Oct 2026
Maker
Bonterra says it was founded in 2021. · bonterratech.com, 5 Oct 2026
Navigation
The system includes participant, entity, referral, and administrative areas, plus a quick search tool and role-customized dashboards. · bonterratech.com, 5 Oct 2026
Organizations
ETO entities represent third-party organizations such as service providers, referral partners, and employers, and can be linked to participants through referrals. · bonterratech.com, 5 Oct 2026
Participant management
ETO supports participant enrollment across sites within an enterprise, cross-site referrals, and participant collections. · bonterratech.com, 5 Oct 2026
Purpose
ETO is data collection software for nonprofits and other social good organizations to track their work and the outcomes they help people achieve. · bonterratech.com, 5 Oct 2026
Referrals
ETO tracks internal and external referrals, and the receiving organization can accept or reject a referral. · bonterratech.com, 5 Oct 2026
Reporting
ETO Results reporting includes report filters, and the data users see depends on reporting roles and security settings. · bonterratech.com, 5 Oct 2026
Security
Bonterra’s ETO security FAQ says ETO data is stored on dedicated servers isolated by a virtual private cloud in AWS, and accessed through HTTPS. · eto-articles.socialsolutions.com, 5 Oct 2026
Support
The ETO Help Center offers support policies, training resources, release notes, and information about available support packages and add-ons. · intercom.help, 5 Oct 2026
Support and learning
Bonterra provides a free ETO training hub and lists knowledge resources, videos, live webinars, paid training, and customer support. · bonterratech.com, 5 Oct 2026
Touchpoints
Touchpoints capture interactions with participants, including services provided, assessments, and outcomes. · bonterratech.com, 5 Oct 2026
Training
Bonterra offers free ETO webinars for foundational and advanced learning, while some training is available for purchase. · bonterratech.com, 5 Oct 2026
Users
Bonterra describes ETO as case management for U.S. nonprofits and human services organizations, with separate login options for Australia and Canada. · bonterratech.com, 5 Oct 2026
Web access
ETO login requires internet access and a compatible web browser. · bonterratech.com, 5 Oct 2026

Where Bonterra ETO stands on Freedom251

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