Freedom251 › Nonprofit Case Management Software
CaseStream
What CaseStream is
CaseStream is cloud-based case management software for domestic violence, abuse, shelter, and victim services organizations. It tracks crisis calls, client records, family and children information, assailants, services, and shelter stays. Shelter management covers requests, check-in and check-out, family member counts, stay history, and related reports. Case management includes family associations, support groups, goals, measures, assailants, and case notes. Organizations can customize intake forms, programs, services, and menu options. Reporting tools provide custom reports, scheduled report emails, Excel exports, and VOCA reporting with de-duplication. SAGE HMIS reporting for CAPER and APR is available as a $350/mo add-on. Staff use browser access with security settings for case workers, shelter staff, and administrators. Plans start at $450 a month for up to 25 users, with no free plan.
Who it suits
CaseStream suits domestic violence shelters, crisis intervention agencies, advocacy agencies, and other victim services organizations needing shared case and shelter records. It is designed for browser-based access by case workers, shelter staff, and administrators.
What it does well
- Tracks crisis calls, clients, services, and shelter stays
- Custom intake forms, programs, services, and menus
- Custom reports, scheduled emails, and Excel exports
- Browser access with role-based security settings
- Unlimited email support in listed plans
What to know first
- No free plan
- Plans cap file storage by user tier
- SAGE HMIS reporting costs $350/mo extra
- Web access only
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Up to 25 Users | 25 users · 25 GB · administrator training · unlimited email support · unlimited custom reports · fixes & feature upgrades | $450 a month |
| Up to 50 Users | 50 users · 50 GB · administrator training · unlimited email support · unlimited custom reports · fixes & feature upgrades | $600 a month |
| Up to 75 Users | 75 users · 75 GB · administrator training · unlimited email support · unlimited custom reports · fixes & feature upgrades | $750 a month |
| Up to 100 users | 100 users · 100 GB · administrator training · unlimited email support · unlimited custom reports · fixes & feature upgrades | On request |
As casestream.net lists them, read 9 Oct 2026. The maker's own page has the final word.
Verdict
CaseStream combines case, shelter, reporting, and customizable data tools for victim-services organizations. Its paid plans and storage caps should be reviewed alongside user needs and the optional HMIS cost.
Facts from CaseStream's own pages
- Access and security
- The maker describes CaseStream as cloud based with 24/7 browser access and security settings for case workers, shelter staff, and administrators. · casestream.net, 9 Oct 2026
- Case management
- Case management features include family association, support groups, goals, measures, assailants, and case notes. · casestream.net, 9 Oct 2026
- Case tracking
- It tracks crisis calls, client records, family and children information, assailants, services, and shelter stays. · casestream.net, 9 Oct 2026
- Customization
- Organizations can customize data entry forms, programs, services, and pull-down menu options. · casestream.net, 9 Oct 2026
- Headquarters
- Allendale, Michigan, United States · casestream.net, 28 Sept 2026
- HMIS
- SAGE HMIS reporting for CAPER and APR is listed as a $350/mo add-on. · casestream.net, 9 Oct 2026
- Maker
- CaseStream says it was initially developed with the YWCA Grand Rapids and is now used by domestic violence and victim services agencies. · casestream.net, 9 Oct 2026
- Notable limits
- Listed subscription tiers cap included file storage at 25 GB, 50 GB, 75 GB, or 100 GB according to the user tier. · casestream.net, 9 Oct 2026
- Privacy
- The maker says the collaborative web environment maintains the security and privacy of the people served. · casestream.net, 9 Oct 2026
- Purpose
- CaseStream is cloud based case management software for domestic violence, abuse, shelter, and victim services organizations. · casestream.net, 9 Oct 2026
- Reporting
- The product supports custom reports, scheduled report emails, Excel exports, and VOCA reporting with de-duplication. · casestream.net, 9 Oct 2026
- Shelter management
- Features include shelter requests, check-in and check-out, family member counts, shelter stay history, and related reporting. · casestream.net, 9 Oct 2026
- Support
- Subscriptions include technical support, and the listed plans include unlimited email support; customers can also contact support by phone or email. · casestream.net, 9 Oct 2026
- Target organizations
- The maker identifies domestic violence shelters, women and children shelters, crisis intervention agencies, DV and SA support agencies, advocacy agencies, and assault response teams as users. · casestream.net, 9 Oct 2026
Where CaseStream stands on Freedom251
- Nonprofit Case Management Software#20 of 32