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Microsoft Word

Word Not Showing Custom Templates? Fix the Personal Tab in Windows

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If your Word templates are missing from File > New > Personal (sometimes labeled Custom), Word for Windows may simply be looking in a different folder. Set the correct folder under File > Options > Save; the templates may still be on your PC even if the Personal list is empty.

First, identify which kind of template is missing

Word has two separate features that can both be called “templates.” The right fix depends on where you expect to find yours.

What you want to do Word feature Where to configure it How it persists
Start a new document from your own template Personal or Custom templates Default personal templates location under File > Options > Save Word uses the configured personal-template folder.
Use a template’s features while working in documents, such as styles or macros Global template or add-in File > Options > Add-Ins > Manage: Word Add-ins > Go A manually loaded template stays loaded for the current Word session; use the Startup folder for availability whenever Word starts.

If the template is missing from File > New, use the Personal/Custom instructions below—not the Add-Ins screen.

Make personal templates appear under File > New

These steps apply to Word desktop for Windows. Microsoft says templates created in an earlier version of Microsoft 365 may still be present but are not shown by default. Its instructions use %appdata%MicrosoftTemplates as the folder to inspect. Microsoft Support: Where are my custom templates?

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  1. Press Windows key + R, enter %appdata%MicrosoftTemplates, and press Enter.
  2. In File Explorer, check the folder that opens. Copy its actual address from the address bar; use that folder path for the next step.
  3. Open Word and go to File > Options > Save.
  4. Under Save documents, enter the copied path in Default personal templates location, then select OK.
  5. Go to File > New and check the Personal tab. Depending on the Word version, the tab may be labeled Custom.

Microsoft says to repeat the location setting in each Office program where you want those templates to appear. This is a Windows desktop fix; Microsoft notes that its saving instructions may differ for Word for Mac and Word for the web.

Confirm the file is a Word template

A file saved as a regular .docx is a document, not one of Word’s personal-template file types. For the Personal/Custom list, check that the file uses a template extension:

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  • .dotx — Word template.
  • .dot — Word template in the older format.
  • .dotm — macro-enabled Word template.

Microsoft’s instructions for saving a Word document as a template cover these formats and apply to Word desktop for Windows; the steps may differ on Mac or the web. Microsoft Support: Save a Word document as a template

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Load a global template or add-in while editing

Use this route only if you want a template’s features available while working in documents based on other templates. On Word for Windows desktop, open File > Options > Add-Ins. Beside Manage, choose Word Add-ins, select Go, then open the Templates tab. If the template is not listed, select Add and browse to its folder.

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A template loaded this way remains loaded for the current Word session only. To have it available whenever Word starts, find the Startup folder through File > Options > Advanced > File Locations and save the template there. Microsoft documents these steps for Word desktop; Mac and web steps may differ. Microsoft Support: Load or unload a template or add-in program

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If the Personal or Custom list is still empty

  • Verify that the path in Default personal templates location is the actual folder containing the template files, not a different folder.
  • Check that the files use .dotx, .dot, or .dotm, rather than .docx.
  • Confirm you are checking File > New > Personal or Custom, not the global templates list under Add-Ins.
  • If you use Word for Mac or Word for the web, do not assume the Windows folder path or menu steps apply; the cited Microsoft instructions say platform steps can differ.

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