The Tool Desk
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1. Identify the problem and the remote type
Look for a microphone or magnifying-glass button. Roku identifies remotes with those buttons as voice remotes; they may use a wireless connection and do not need to point at the Roku device. A simple remote has no voice button and uses infrared (IR), so it needs a clear line of sight to the player or TV.
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- No Roku menus respond: Check the remote’s power and connection, then follow the pairing steps for its type.
- Roku menus respond, but TV power or volume does not: Skip to the TV-control section below. Re-pairing may not address that symptom.
2. Check the remote’s power and restart it
Battery-powered remotes
- Remove both batteries.
- Press any two buttons on the remote.
- Reinstall the batteries and try the remote again.
- If it remains unresponsive, try fresh batteries of the correct type.
Rechargeable remotes
Charge the remote before continuing. Roku’s UK troubleshooting instructions also describe resetting rechargeable models by holding the pairing button for 20 seconds, or holding Back + Home for 20 seconds on models without a pairing button. Remote designs and menu paths vary, so use the procedure that matches your model.
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- Unplug the Roku player or TV from power.
- Wait at least five seconds, then reconnect power.
- Wait for the Roku Home screen before testing the remote.
3. Pair a Roku voice remote again
Pairing-button placement varies by remote. With the Roku device on and at its Home screen, use the matching method:
#1 Best Overall
- Compatible devices - Roku TV models ONLY
- NOT compatible devices - Roku Streaming Players, Roku Audio, or other smart TVs
- Made by Roku for Roku TV - Stream easy with an official Roku remote, designed to work seamlessly with your Roku TV.
- No juggling remotes - Power up your Roku TV, adjust the volume, mute, and control your streaming with an official Roku remote.
- Simple setup - Ready to control your Roku TV in just one step. Comes with pre-installed batteries.
- Remote has a pairing button: Hold it for five seconds, until the status light flashes.
- Remote has no pairing button: Hold Back + Home for five seconds, until the status light flashes.
The remote and Roku device must enter pairing mode at the same time. Roku’s pairing guidance says, “If pairing fails, make sure both the streaming device and remote are in pairing mode simultaneously.”
If another remote works, or you can use the Roku mobile app, open Settings > Remotes & devices > Add devices > Remote > Continue and follow the on-screen instructions.
Rank #2
- PACKAGE INCLUDED: Pack of 2 remote. Two-pack remote control can solve your home backup remote control needs. Infrared remote no pairing or programming needed. Just Insert 2 Pcs*AAA batteries to get it work (Batteries and manual are not included)
- EXACT COMPATIBILITY: Acoyer universal remote control only for Roku Series TVs, Compatible with TCL Roku TVs, Hisense Roku TVs, Onn Roku TVs, Sharp Roku TVs, Element Roku TVs, Westinghouse Roku TVs, Philips Roku TVs, Insignia Roku TVs, JVC Roku TVs, RCA Roku TVs, Hitachi Roku TVs and Sanyo Roku TVs Series.
- NOT APPLICABLE: TV Remote is NOT Compatible with Roku Stick/Streaming Stick/ Box(1/2/3/4(HD/LT/XS/XD))/ Ultra/ Express/ Premiere/ Player. NOT Compatible with TCL TV, Hisense TV, Onn TV, Sharp TV, Element TV, Westinghouse TV, Philips TV, Insignia TV, JVC TV, RCA TV, Hitachi TV and Sanyo TVs.
- SHORTCUT BUTTONS: Get to favorite apps quickly with shortcut buttons and it have 4 shortcuts buttons. Precisely control far from 10 meters/30 feet and it supports over total 160,000 clicks for all buttons via approved tests.
- AFTER SALE SERVICE: Acoyer remote controls with an unlimited return and refund service in 1-year warranty. If you have any questions or concerns regarding your order, please feel to reach out to us.
4. Check line of sight, placement, and interference
For a simple IR remote
Point the remote directly at the Roku device and remove anything blocking the path. Because the connection uses IR, obstacles between the remote and device can prevent commands from registering.
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For wireless pairing
Move the remote closer during pairing and check whether nearby electronics or physical obstacles may be interfering. If you have a Roku Streaming Stick, make sure you are using the wireless receiver built into its USB power cable. Roku says a free HDMI extender can help reduce interference for Streaming Stick owners.
Rank #3
- Easy voice search & control: Quickly search across thousands of top channels, play entertainment, control your streaming, and more with your voice
- No more juggling remotes: Power up your TV, adjust the volume, control your Roku device, switch inputs on your Roku TV, and more—all in a tap
- Pre-set channel shortcuts: Pre-set channel shortcuts let you launch popular streaming channels with the push of a button, all without having to scroll
- Simple setup: Simply turn on your Roku device and pull the battery tab on the back of the remote and it should pair automatically
- Works with your Roku device: Roku Voice Remote works with all Roku TV models, Roku audio products, and most Roku players*
5. Use the Roku mobile app as a fallback
The Roku app can control a Roku device when its remote is unavailable. The phone and Roku must be connected to the same Wi-Fi network, and mobile-app control may need to be enabled in the Roku settings. If you cannot connect the app, check both requirements before concluding that it cannot serve as a temporary remote.
6. Fix TV power or volume buttons separately
If the remote navigates Roku menus, it is communicating with the Roku device. If only the TV’s power or volume buttons fail, redo the remote’s TV-control setup instead of repeating Roku pairing. Roku describes IR and HDMI-CEC control options, but not every TV supports every control.
Rank #4
- Compatible with -- Smart TV remote control by Gotellx, it compatible with all your Roku series smart TVs ( Compatible with TCL/Hisense/Onn/Sharp/Element/ Westinghouse/Philips/Insignia/JVC/RCA/Hitachi /Sanyo Roku smart TVs. )
- Please Note -- Gotellx IR remote control only compatible with Roku smart TV . It can NOT compatible with Roku Stick, Box, player or Speaker. ( NOT compatible with Roku Express/Express 4K+/Ultra/Streaming Stick 4K).Without voice function or headphone jack.
- No pairing or programming required -- Just pop in 2 AAA batteries and it is all good to go. (Batteries are not included)
- 4 Preset Shortcut Buttons -- With 4 preset popular shortcut buttons on it , you can quickly jump to the most popular APPs. Significantly elevate the entertainment of your TV time.
- 2 PACK -- 2 remote controls can make you no longer worry about not being able to find the remote control, and can also help you control multiple TVs more conveniently.
If your Roku player connects through a soundbar or receiver, temporarily connect it directly to the TV while setting up TV control. Once setup works, you can restore your usual connection and check whether the soundbar or receiver affects control.
7. Check compatibility before replacing the remote
Consider a replacement only after checking power, restarting the Roku, and trying the appropriate pairing or TV-control steps. Compatibility depends on the exact Roku device model. Roku says voice remotes are supported on devices shipped since 2017 and certain older models; check Roku’s compatibility information for your specific model before buying a replacement.
Quick Recap
Best Value
- Stay powered for months: Keep your remote running for three months on a single charge. With 50% more battery life and USB-C charging, Roku Voice Remote Pro (2nd Edition) is the ultimate TV companion.
- Built for movie nights: No more fumbling in the dark to find the pause button or turn up the volume. Always know what you’re about to press with easy-to-see backlit buttons.
- Just talk to it: Got popcorn fingers? Leave the remote in the other room? Just say “Hey Roku” from across the couch and control your streaming with your voice.
- Find your lost remote: Don't break a sweat tearing apart the couch. Just say “Hey Roku, where’s my remote?” or find it using the free Roku Mobile app.
- One that does it all: No more juggling remotes. Roku Voice Remote Pro (2nd Edition) powers up your TV, adjusts the volume, and controls your Roku device.
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