OpenAI, Meta and Anthropic are putting friendly characters beside AI products to make them feel more approachable and recognizable. The strategy is easy to spot in OpenAI’s customizable Dots, Meta’s Muse mascot Jolly and Anthropic’s pixelated crab Clawd. But the branding is a bid to soften perceptions—not evidence that mascots actually reduce anxiety or make people trust AI more.
Why AI companies are turning to mascots
AI assistants can be difficult to picture: they are software that performs tasks, not objects with a familiar shape. A character gives an abstract product a face and a name that can appear in an app, an advertisement or at an event. The aim, as described in a Dow Jones report published October 2, 2026, is to make AI feel friendlier and easier to recognize amid public concern about its effects.
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That concern is part of the backdrop, not proof that mascots work. The report says a Morning Consult online poll of 1,300 consumers, conducted for The Wall Street Journal and reported by Dow Jones in 2026, found that more than half agreed AI poses an existential threat to society and almost 70% were concerned about AI replacing jobs. The report does not give the poll’s field dates, full question wording or sampling frame, so those figures should not be read as a complete measure of public opinion.
Branding consultant Allen Adamson offered the rationale: “Fear of AI grows every day and it’s hard to be scared of something cute.” He also said, “It’s easier to trust something friendly” and “People don’t fear what they name; they adopt it.” Advertising veteran Cheryl Berman described a similar branding effect: “The character becomes the brand, turning an abstract technology into a recognizable friend.” These are expert interpretations, not findings from audience tests.
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How the mascots differ
| Character | Product association | Reported use | Merchandise evidence |
|---|---|---|---|
| OpenAI’s Dots | Always-on assistants for work and errands | Customizable characters, with continuing advertising expected | Not stated in the Dow Jones report |
| Meta’s Jolly | Muse | Live appearance, billboards and television commercials | Not stated in the Dow Jones report |
| Anthropic’s Clawd | Claude Code | Developer-community mascot and event presence | Company-distributed event merchandise reported; separate unofficial Etsy plush listing also reported |
OpenAI’s Dots: characters for everyday assistance
The Dots are described as always-on assistants for tasks such as scheduling meetings and booking flights. Characters shown at a San Francisco event included Iggy, Felipe, Jojo, Todd and Alfred; users can customize their appearance and names. The Dow Jones report says OpenAI expected the Dots to feature in continuing ads for the product.
Meta’s Jolly: a character for Muse advertising
Meta’s rosy-cheeked Jolly appeared as a life-size character at Meta Connect. The report says Jolly also appeared on Muse billboards in New York and San Francisco and in television commercials. Online ads showed the character helping with workouts and shopping.
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Anthropic’s Clawd: a developer-community mascot
Anthropic staffer Sam McAllister built Clawd with code in Claude for a 2024 demo, according to the report. Developers adopted the pixelated orange crab as a Claude Code mascot, and Anthropic reportedly distributes Clawd merchandise at developer events.
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Does a cute mascot make AI less scary?
The examples show companies using characters to give AI products a more recognizable identity. They do not show that consumers became less anxious, trusted an assistant more, or adopted it because of a mascot. The Dow Jones report provides no controlled comparison or measured brand outcomes. For now, “easing AI anxiety” describes the marketing intention, not a demonstrated effect.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.How much are AI companies spending on advertising?
Dow Jones reported a MediaRadar estimate of $936 million in U.S. advertising for AI offerings since 2023 by Microsoft, OpenAI, Google, Anthropic and Perplexity. More than half of that estimated total came in the first eight months of 2026, the report said. These are attributed estimates, not independently verified or audited expenditures, and they cover advertising for AI offerings—not mascot campaigns alone.
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