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One free scan finds every outdated or missing driver and matches the right update for your exact hardware.Free scan · exact hardware matchThere is no single QR code in Outlook. Microsoft uses different QR-code screens for two separate jobs:
- Adding Outlook.com or Microsoft 365 email to Outlook on a phone
- Registering Microsoft Authenticator for two-step verification
The correct location depends on what you are trying to set up. Outlook desktop does not contain a general-purpose QR-code generator in its account settings.
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To add an Outlook account to the Outlook mobile app
If you want to add an email account to Outlook for Android or iPhone by scanning a code, generate the code from Outlook on the web, Outlook.com, or New Outlook.
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- Open Outlook on the web, Outlook.com, or New Outlook and sign in.
- Select the Settings gear.
- Open Accounts.
- Select Mobile devices.
- Select Get the Outlook app.
- Leave the QR code visible on your computer screen.
Microsoft may display the code directly or open a browser window containing it. The wording can vary slightly between personal Outlook.com accounts and Microsoft 365 accounts.
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Scan the code with your phone
- Open Outlook for iOS or Android.
- On the sign-in screen, select Sign in using the QR code on your computer.
- Allow camera access if Outlook asks for permission.
- Scan the code shown on your computer.
If Outlook is already open and you are not seeing the sign-in screen, use this route:
- Open the Outlook sidebar.
- Select Settings.
- Go to Accounts > Add Account > Email Account.
- Select Scan QR Code.
This QR code is an account-onboarding shortcut. It is not a permanent password and is not a code that you normally retrieve from Outlook desktop.
If you mean the Microsoft Authenticator QR code
The Authenticator QR code is used to connect Microsoft Authenticator to your Microsoft account for multifactor authentication. You generate it from your Microsoft security settings—not from Outlook.
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Work or school account
- Open mysignins.microsoft.com/security-info.
- Select Add sign-in method or Add method.
- Choose Microsoft Authenticator or Authenticator app.
- Select Add.
- With Authenticator installed on your phone, select Next until the QR code appears.
On the phone:
- Open Microsoft Authenticator.
- Tap the + button.
- Select Add account.
- Choose Work or school account.
- Select Scan a QR Code.
- Scan the code on the computer.
Some organizations still show the older path Additional security verification > select Authenticator app > Configure. It performs the same basic registration task.
Personal Microsoft account
- Open account.microsoft.com/security.
- Select Manage how I sign in.
- Choose Add a new way to sign in or verify.
- Select Use an app.
- If prompted, choose Set up a different Authenticator app, then select Next.
- Scan the displayed code in Authenticator by tapping + > Personal account > Scan a QR Code.
To enable two-step verification for a personal account, open account.microsoft.com/security, select Manage how I sign in, choose Two-step verification, and select Turn on. A QR code appears during the setup process.
Which QR code do you need?
| What you are trying to do | Where the QR code comes from | What scans it |
|---|---|---|
| Add email to Outlook on a phone | Outlook on the web > Settings > Accounts > Mobile devices > Get the Outlook app | Outlook for iOS or Android |
| Set up work or school MFA | Security info > Add sign-in method > Microsoft Authenticator | Microsoft Authenticator |
| Set up personal-account MFA | Microsoft account security settings | Microsoft Authenticator |
| Sign in after setup | Usually no QR code is needed | Outlook approval or a one-time code |
Does Outlook desktop have a QR-code setting?
No. Legacy Outlook for Windows and Outlook for Mac do not provide a QR-code generator or a direct QR-code sign-in control in File > Account Settings. The code is generated by a web-based Microsoft account page or by the Outlook mobile onboarding flow.
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You can still use Outlook desktop to manage mail after the account is configured, but looking through its account settings will not reveal the QR code.
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Outlook mobile does not normally require you to scan a QR code every time you sign in. Depending on the account and organization settings, Microsoft may use:
- An approval notification in Outlook mobile
- A one-time sign-in code generated inside Outlook mobile
- Microsoft Authenticator approval or code entry
To find an Outlook mobile sign-in code, open Outlook and follow Home (top-left icon) > Settings (bottom-left gear) > Accounts > select the account > Sign-in requests. Tap the copy icon and paste the code into the sign-in page. These codes refresh every 30 seconds.
To re-enable this method, go to Settings > Accounts > select the account > Account > Sign-in requests, then turn on Allow sign-in requests.
QR-code problems and fixes
The QR option is missing in Outlook
First identify which app should scan the code. Outlook’s mobile setup code is scanned by Outlook; the MFA setup code is scanned by Authenticator. If you are looking in Outlook desktop, you are in the wrong place—the desktop application does not generate this code.
No QR code appears during Authenticator setup
The account may already have Authenticator registered, the administrator may have disabled the method, or a Conditional Access policy may block registration. Work or school users may need their Microsoft 365 administrator to reset the existing registration or allow Authenticator in the tenant.
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You are sent to aka.ms/mfasetup
This generally means Microsoft cannot obtain the strong-authentication token needed to continue because the account does not have enough usable authentication methods. Follow the registration instructions at that address or contact the organization’s administrator.
The sign-in page says the location is restricted
A restricted-location message usually comes from an administrator policy or Conditional Access rule. Changing Outlook settings will not bypass it; the organization’s administrator must review the policy.
The camera cannot scan the Authenticator code
On the computer, select Can’t scan the image on your PC. In Authenticator, choose Enter code manually, then enter the account and key information shown by Microsoft.
An Outlook sign-in code is rejected
Outlook one-time codes expire quickly and refresh every 30 seconds. If the countdown is almost finished, wait for the next code and enter that one. Also check that the phone has the correct account selected under Settings > Accounts > Sign-in requests.
Outlook says Authenticator must be used instead
This can happen when Authenticator is already registered or when the organization requires it as the authentication method. Use the Authenticator app rather than trying to create a second Outlook sign-in method.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Version requirements
For Microsoft’s Outlook mobile authentication feature, the documented minimum versions are:
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| Account | Minimum app version |
|---|---|
| Personal account on Android | Outlook for Android 4.2405.0 or newer |
| Work or school account on Android | Outlook for Android 4.2405.0 or newer |
| Work or school account on iPhone | Outlook for iOS 4.2438.0 or newer |
Update Outlook and Microsoft Authenticator from the relevant app store before troubleshooting. Personal-account Outlook authentication is currently supported for this feature on Android, while work or school support also covers iOS. An organization must permit Outlook to be used for authentication.
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FAQ
Where is the QR code to add Outlook to my phone?
In Outlook on the web, open Settings > Accounts > Mobile devices > Get the Outlook app. Then choose the QR-code sign-in option in Outlook for iOS or Android and scan the code.
Is the Outlook QR code in Outlook desktop?
No. Legacy Outlook for Windows and Outlook for Mac do not generate this QR code in Account Settings. Use Outlook on the web or the Microsoft account security pages instead.
Where is the QR code for Microsoft Authenticator?
For a work or school account, open mysignins.microsoft.com/security-info and choose Add sign-in method > Microsoft Authenticator. For a personal account, use account.microsoft.com/security > Manage how I sign in.
Do I need to scan a QR code every time I sign in to Outlook?
No. The QR code is mainly for initial setup. Later sign-ins may use an Outlook approval notification, a one-time Outlook code, or Microsoft Authenticator, depending on the account configuration.
The Bottom Line
For the Outlook mobile app, go to Outlook on the web > Settings > Accounts > Mobile devices > Get the Outlook app. For multifactor authentication, generate the code from Security info or your personal Microsoft account security page and scan it with Microsoft Authenticator. Neither code is normally generated inside Outlook desktop.
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