Stop before acting on it. An AI chatbot can produce frightening, dangerous, or simply wrong advice, and a confident tone is not evidence that the answer is safe. First assess whether anyone is in immediate danger. If there is a current threat, a self-harm plan, or someone cannot stay safe, contact local emergency services or a crisis helpline and involve a trusted person; reporting the chatbot is not emergency care. If there is no immediate danger, preserve the relevant exchange privately, verify consequential claims with reliable sources or qualified professionals, and report the specific response through the provider’s current feedback controls.
1. Decide whether this is an emergency
Read the response as a potentially unreliable piece of software output, not as an instruction from an authority. Do not follow advice that could cause injury, self-harm, violence, medication changes, legal exposure, financial loss, or another irreversible result while you are checking it.
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Contact local emergency services or a crisis helpline immediately if you or another person may be in immediate danger, has a plan to self-harm, cannot stay safe, or the situation feels unsafe to handle alone. Ask a trusted person to stay with them or help make the call. OpenAI’s guidance for trusted contacts recommends calm, direct conversation, listening without judgment, and helping the person connect with further support; it identifies immediate danger, a self-harm plan, inability to stay safe, or an unsafe contact situation as reasons to use emergency support (OpenAI’s trusted-contact guidance).
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When the output is alarming but not an emergency
A disturbing role-play, bizarre claim, unsafe suggestion, or hostile statement does not automatically mean a person is in crisis. Move to verification and reporting instead of escalating solely because the wording is unsettling. Keep the response away from children or other vulnerable people who might interpret it as authoritative, and avoid reposting it publicly.
2. Pause the conversation and preserve useful context
If everyone is safe, stop sending prompts that might intensify the exchange. Save the exact message, the chatbot’s preceding answer, your prompt, and any relevant settings such as model name, custom instructions, attached files, or shared links. A screenshot can help, but copyable text and the conversation URL (if the service provides one) are useful too. Note the date and time and what you believe is unsafe: an instruction, a factual error, a threat, disclosure of private data, or a failure to respond to a safety concern.
This is practical documentation, not a universal provider requirement. The reviewed services describe feedback and reporting routes but do not impose one standard evidence-preservation rule. Store the record privately, redact names, addresses, phone numbers, health details, account credentials, and other identifying information, and do not publish the whole conversation merely to demonstrate the problem. Keep an unredacted copy only where you can secure it and where doing so is lawful.
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3. Separate facts from tone, interpretation, and instructions
Chatbots often blend a factual-sounding sentence with speculation or an emotional interpretation. Mark each part separately:
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- Claim: a date, diagnosis, legal rule, product specification, emergency instruction, or other statement that can be checked.
- Interpretation: what the system thinks your situation means; this may be a guess presented in fluent language.
- Action: something it tells you to do. Treat high-risk actions as untrusted until a qualified person confirms them.
- Tone: reassurance, urgency, certainty, or empathy. Tone can be useful conversationally, but it does not validate the content.
Check medical questions with a licensed clinician or authoritative health service, legal questions with a qualified lawyer or official government source, financial decisions with a regulated professional or primary documentation, and safety instructions with the relevant authority or emergency service. Google warns that unknown shared content and untrustworthy links can be risky, and that malicious instructions can be introduced through material referenced in a prompt (Google’s Gemini guidance on malicious content and prompt injection). Do not open a link, download a file, transfer money, disclose a password, or run a command merely because the chatbot recommended it.
4. Report the exact response through the provider
Use the control attached to the problematic message whenever possible. Describe what happened, why it is unsafe, and enough context for the provider to reproduce it. Labels and menus change, so use the current wording shown in the product.
| Service | Current route described by the provider | Important handling detail |
|---|---|---|
| ChatGPT | Tap the thumbs-down control under the message, choose “Select an issue,” select “Safety or Legal concern,” and follow the prompts. OpenAI also provides a web form through its reporting instructions. | Interface labels may change. Include the specific message and context rather than a general complaint. |
| Gemini | Use the response feedback option when an answer is inaccurate or feels unsafe, following Google’s current “report a problem” instructions. | Google describes feedback as a way to flag inaccurate or unsafe responses; it does not promise a particular outcome. |
| Claude | Use the thumbs reactions inside Claude.ai, or email [email protected] with feedback, as described by Anthropic’s user-safety guidance. | Anthropic says that thumbs feedback shares the conversation with the company. Remove sensitive information where possible and review the service’s current privacy terms before submitting. |
A feedback button is not an emergency channel. If a person remains at risk, keep working with emergency or crisis support while making any platform report later.
What to include in the report
- The exact unsafe text, with a short excerpt of the preceding prompt and response.
- What harm could result and whether anyone acted on it.
- Whether the exchange was single-turn or multi-turn, and any attached or shared content.
- The model or product version shown in the interface, if available, plus date, time, and region.
- What you expected instead, such as a refusal, a warning, a request for clarification, or a referral to human help.
Do not exaggerate, threaten staff, or include private data that is not needed to understand the failure. A precise report is more useful than a long transcript containing unrelated personal information. Providers generally do not promise that a report will receive a personal reply or produce a specific product change.
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5. Understand prompt injection and contaminated context
Prompt injection is an attempt to make a model ignore its intended instructions and produce an unintended or harmful result. Google says suspicious shared content may be excluded, trigger a warning, or cause Gemini to block a response (Google’s explanation of prompt injection protections). That describes a possible security mechanism, not proof that any particular alarming answer was caused by prompt injection.
Be especially cautious when the chatbot has read a web page, document, email, image, or shared conversation. Treat instructions inside that material as untrusted data unless you independently verify them. A warning, refusal, or reassuring sentence can itself be incomplete; inspect the rest of the answer and verify any consequential claim.
6. Why a safety feature is not a guarantee
Safety filters can miss harmful content or block harmless content. Anthropic states in its March 16, 2026 article “Our Approach to User Safety”: “These features are not failsafe, and we may make mistakes through false positives or false negatives.” That is a limitation to keep in mind across chatbot products, not a claim that every provider has identical systems.
Anthropic’s separate wellbeing article reports company-run evaluation results for particular Claude versions and scenarios. They are not independently verified real-world safety rates and should not be combined into one universal score:
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| Model and test | Reported result | How to read it |
|---|---|---|
| Claude Opus 4.5, 2025 single-turn clear-risk evaluation | 98.6% | Anthropic’s own specified test setup. |
| Claude Sonnet 4.5, 2025 single-turn clear-risk evaluation | 98.7% | Not a guarantee for multi-turn conversations or other prompts. |
| Claude Haiku 4.5, 2025 single-turn clear-risk evaluation | 99.3% | A company-reported result for that model and scenario. |
| Claude Opus 4.5, 2025 multi-turn evaluation | 86% | Different scenario and test design from the single-turn result. |
| Claude Sonnet 4.5, 2025 multi-turn evaluation | 78% | Do not compare it directly with the single-turn percentages. |
The same article reports low false-refusal rates for benign prompts in its test setup. Those figures describe Anthropic’s methodology and cannot establish performance for another service, a different version, or your conversation. A model can pass a safety evaluation and still produce an alarming answer in a novel context.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.7. Protect privacy while seeking help
Share the minimum necessary with the provider, emergency responders, or a trusted person. Before sending a screenshot, crop account names, email addresses, location data, faces, medical records, payment details, and private messages from other people. If the chatbot exposed someone else’s personal information, do not redistribute it; report the exposure and tell the affected person through a safe channel when appropriate.
When asking a professional to verify the advice, summarize the issue instead of forwarding an entire identifiable transcript. Keep in mind that some feedback controls attach the whole conversation to the report. Anthropic explicitly says its thumbs feedback shares the conversation with the company, so check what you are submitting before you tap the control.
8. Handle common situations without making them worse
The chatbot gives medical or medication advice
Do not start, stop, combine, or change a medicine based only on the answer. Contact a clinician, pharmacist, poison-control service, or emergency service according to the symptoms and local rules. If there may already be an overdose, dangerous interaction, or severe reaction, treat that as urgent rather than waiting for a report review.
The chatbot gives legal or financial instructions
Pause a filing, payment, transfer, contract signature, or disclosure until an appropriate professional or official source confirms the requirement. Preserve the wording and the date because laws, deadlines, rates, and policies can change.
The chatbot encourages self-harm or violence
Do not debate the model or ask it to generate more detail. Move to human support: stay with the person if safe, contact emergency services or a crisis helpline, and remove immediate means only if you can do so safely. Report the message after urgent care is underway.
The chatbot reveals private or identifying information
Do not repost the disclosure. Save a redacted record, notify the relevant provider through its safety route, and consider whether the affected person, employer, school, or data-protection authority needs to be informed.
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Keep your private record until you know whether follow-up is needed. If the provider asks for more context, send only the additional material necessary and redact unrelated personal data. Update passwords or revoke links if the conversation included credentials, tokens, or private shared documents. Monitor for real-world consequences—such as a payment, injury, harassment, or missed deadline—and address those consequences with the appropriate human organization; a platform ticket cannot reverse every harm.
For future use, treat chatbots as drafting and brainstorming tools rather than final authorities for high-stakes decisions. Ask for sources, verify them independently, and stop when an answer requests secrecy, urgent irreversible action, credentials, money, or access to another person’s account.
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