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1Repair Windows errors before they cause bigger problems2Scan for outdated or missing drivers - takes under a minute3Clear out junk files and repair common Windows errorsStay seated, keep your seat belt fastened, and do not touch the steering wheel, pedals, or other driving controls. Read the vehicle’s instructions, then contact the operator through the marked in-car support control or its app. Call your local emergency number immediately for an injury, fire, smoke, collision danger, threatening person, or any other immediate hazard. Leave the vehicle only when remaining inside is more dangerous or the operator or emergency responders tell you to exit.
The immediate response
A robotaxi can stop because its autonomous system has identified a safer place to pause, detected a road or traffic problem, needs help with an unusual situation, or has been involved in a collision. A stop does not by itself mean that the vehicle is unsafe. Treat it as an interruption that requires instructions, not as an invitation to take over driving.
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- Pause and stay buckled. Remain in your seat with the seat belt fastened. Keep children secured in their approved restraints.
- Do not operate the car. Do not turn the steering wheel, press the accelerator or brake, move a selector, or try to push, tow, or restart the vehicle.
- Read and listen. Check the touchscreen and listen for spoken messages. The vehicle may explain why it stopped or give a specific waiting or exit instruction.
- Open the operator’s support channel. Use the in-car Support button, Emergency Call button, or equivalent control shown on the screen. If the vehicle’s app offers support, you can use that as well.
- Report the essentials. Tell support where you are if the location is visible, whether anyone is injured, and whether there is smoke, fire, traffic exposure, a medical crisis, or another immediate threat.
- Escalate danger yourself. Call the local emergency number when someone needs urgent help. In the United States, Tesla’s rider instructions specifically direct passengers to call 911 for ride emergencies and collision situations requiring emergency assistance.
- Wait for directions. Stay inside unless the operator or emergency responders direct you out, or an urgent hazard makes remaining inside unsafe. If you must leave, move away from moving traffic and follow responder instructions.
These are general passenger-safety steps, not a universal robotaxi standard. The screen, manual, and support instructions in the vehicle you are riding in take priority.
Why the car may stop in an inconvenient place
An autonomous vehicle can choose to pull over or stop when that is the safest available action. Waymo’s rider guidance specifically warns that its Driver may pull over or stop in the road for safety reasons. A blocked lane, confusing construction pattern, object in the roadway, severe weather, emergency vehicle, sensor concern, or uncertain pickup or drop-off area can all require the system to pause while it evaluates the situation.
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The position may look unusual to a passenger, but you cannot judge the vehicle’s complete sensor view or traffic risk from inside. Do not assume that a stopped car can safely be moved a few metres, and do not open a door into traffic. Support may be able to determine whether the ride can continue, whether the vehicle should end the trip, or whether roadside assistance is needed.
How to contact help without taking control
Use the marked control first
Look for a Support, Help, or Emergency Call control on the touchscreen or overhead console. The operator’s app may provide a second route, but an in-car control is usually the clearest way to identify the vehicle and current trip. Keep the screen available so you can read messages and respond to the support representative.
Give a concise safety report
- Vehicle location, street name, intersection, landmark, or map position shown on the screen.
- Number of passengers and any accessibility or medical needs.
- Whether anyone is hurt, trapped, experiencing a medical emergency, or exposed to traffic.
- Signs of collision, smoke, fire, leaking fluid, unusual heat, or a threatening person nearby.
- Whether doors are operating normally and whether it is safe to remain seated.
Do not send a vague message such as “the car is broken” when a more specific description is possible. Support needs to distinguish a routine interruption from an emergency dispatch.
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Waymo states that its autonomous vehicles remain responsible for driving and that the company does not remotely operate its cars in autonomous mode. A support representative can communicate with you, assess the situation, and arrange assistance; that does not mean the representative can steer the vehicle from a control centre. Do not wait for a remote agent to “take over” unless the operator’s current instructions explicitly describe a feature for your vehicle and location.
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Operator-specific instructions
Support channels and exit rules differ by operator. Follow the vehicle you are actually riding in rather than applying another company’s procedure.
Waymo
Waymo Help’s “Ride interruptions” guidance says: “If your ride stops unexpectedly, stay in the car with your seat belt fastened.” Do not touch the steering wheel, accelerator, or brake. Use the in-car screen or Waymo app to contact support.
Waymo says support will contact the rider, explain whether the vehicle can continue, and send roadside assistance if it cannot. A roadside specialist should identify themselves and help move the vehicle to the drop-off or another appropriate location. Do not leave merely because the vehicle has stopped; wait for support unless staying inside creates an urgent danger.
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A free scan shows the junk files, broken settings and background clutter dragging Windows down - then fixes them in one click.Free scan · Windows 10 & 11For a detected collision, Waymo says support will contact the rider, dispatch roadside assistance, and contact emergency services. Still report injuries or immediate hazards yourself to the local emergency number, particularly when someone needs rapid medical or fire response.
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Tesla Robotaxi
Tesla’s “Get Support With Robotaxi” instructions for the question “My ride stopped unexpectedly” say to tap Support on the vehicle touchscreen or in the app and to stay inside unless instructed otherwise. If you want to end the trip early, use the touchscreen’s Pull Over option. Tesla says the vehicle will stop at the nearest safe location and a support representative will contact you through the touchscreen.
For a collision, Tesla describes a response in which a detected impact triggers a stop, hazard lights, and two-way communication with support. If anyone needs emergency assistance, passengers who can safely exit should move to a safe area and call 911. For another emergency involving the ride, Tesla directs riders to call 911, explain their location and situation, and follow the dispatcher’s instructions.
Tesla’s support wording is direct: “Stay inside the vehicle unless instructed otherwise.” That instruction does not override an immediate fire, serious injury, active threat, or other condition in which remaining inside is unsafe.
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Zoox
A June 2025 Zoox Rider Manual section titled “What to do in Case of Unexpected Stops and Delays” says not to leave the vehicle unless audio instructions or Zoox Support direct you to do so. A global September 2025 manual excerpt describes contacting support through the overhead Emergency Call Button, the touchscreen, or telephone support.
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The same manual material describes a touchscreen Pull Over button, or contacting support to request that the ride end and the vehicle pull over. Use the current instructions displayed in your vehicle because controls and support procedures can change by service area or vehicle version. The manual excerpts available for this guidance do not establish a general Zoox collision procedure, so use the emergency call control and local emergency services for injuries or immediate danger.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.When to call emergency services
Operator support is appropriate for a normal interruption, but it is not a substitute for emergency dispatch. Call the local emergency number first when any of these conditions applies:
- Someone is unconscious, seriously injured, having trouble breathing, or experiencing another urgent medical problem.
- There is fire, smoke, a burning smell, dangerous heat, or a suspected battery or electrical emergency.
- The vehicle is involved in a collision and anyone needs police, fire, or medical assistance.
- The car is stopped in a location where passengers face immediate danger from moving traffic, flooding, falling objects, or another hazard.
- A person inside or outside the vehicle presents an active safety threat.
Tell the dispatcher that you are in an autonomous taxi, provide the vehicle’s location and direction of travel if known, describe the hazard, and follow the dispatcher’s instructions. If it is safe, keep the operator support channel open as well; do not delay an emergency call while searching for an app button.
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The default is to remain inside with the doors closed. Exiting into a traffic lane can create a greater risk than waiting for support, and a door may open toward cyclists or passing vehicles. Do not force a door, climb out through a window, or ask another passenger to stand in the roadway.
Exit only when one of three conditions applies: the operator explicitly directs you to leave, emergency responders direct you to leave, or staying inside creates an immediate danger such as fire or a serious collision hazard. If you must evacuate, take only what you can carry without delaying others, move to the safest area available away from traffic, and obey police, fire, or medical personnel. Do not stand behind or directly in front of the robotaxi where another vehicle could strike it.
What happens after you contact support
The operator may tell you that the vehicle can resume the trip, ask you to wait for a software or route decision, end the ride at the current safe location, or send roadside personnel. Keep your seat belt fastened while the vehicle is stopped or moving. If a technician or roadside specialist arrives, verify that the person identifies themselves as the operator’s representative before following non-emergency instructions.
Do not promise yourself a particular arrival time. Waymo specifically describes dispatching roadside assistance when needed, but the reviewed operator guidance does not establish a common response time or identical process for every service. If your battery, medication, mobility equipment, child restraint, or other need makes waiting unsafe, tell support immediately so it can be part of the decision.
Common mistakes to avoid
- Taking the wheel: pressing a pedal or turning the wheel can conflict with the autonomous system and create danger.
- Assuming a stop means the ride is over: wait for the on-screen message or support decision before opening doors or arranging another trip.
- Leaving without checking traffic: a stopped robotaxi may be beside moving vehicles, bicycles, or a blind corner.
- Waiting for support during a medical emergency: call emergency services immediately when urgent help is needed.
- Assuming every operator has remote driving: support communication and vehicle control are separate functions.
- Using a generic roadside service first: the operator may need to identify the vehicle and coordinate access; contact its designated support channel unless emergency responders direct otherwise.
Prepare before a robotaxi trip
A few checks make an interruption easier to manage:
- Know where the in-car Support or Emergency Call control is located before the vehicle moves.
- Keep your phone charged and signed in to the operator’s app if the service requires it.
- Make sure every passenger can release a seat belt and understand that the vehicle is not to be driven manually.
- Tell support about accessibility requirements, service animals, child passengers, or time-sensitive medication at the start of an interruption.
- Note the local emergency number when travelling outside your home country; 911 is specific to places that use it, including the United States.
Robotaxi interruptions are handled most safely when passengers treat the vehicle’s instructions as the starting point, use the operator’s support channel, and reserve emergency services for immediate danger or injury. The exact buttons and follow-up process depend on the operator and can change, so check the current manual or support screen for the vehicle you are using.
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