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What to Do When a New Laptop Runs Slowly

A new laptop can feel slow for several reasons. Identify when the slowdown happens, try built-in Windows or Mac checks, and know when persistent problems warrant support.
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If a new laptop feels slow, first identify when it happens: during startup, in one app, when many apps or browser tabs are open, or all the time. Then check the matching cause using built-in tools before changing settings or seeking support. A slow laptop can have several contributing factors, so no single fix applies to every device.

Why is my new laptop so slow?

Common causes include limited free storage, too many apps running at startup or in the background, outdated software, an app that needs more resources than the laptop can provide, or a device problem. Microsoft notes that several factors can contribute at once. Its Windows performance guidance covers Windows 11 and Windows 10; Windows 10 support ended on October 14, 2025, so Windows 10 users should also consider their support status.

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Start by narrowing down the pattern. Is the delay limited to startup, one application, a workload with many open apps or browser tabs, or everyday use? Did it begin during initial setup, after an update, or after installing an app? These observations help you choose the relevant checks.

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Try these low-risk checks first

  1. Restart the laptop. Save your work, restart, then retry the same task that felt slow.
  2. Close apps you are not using. If performance improves, reopen them selectively to see whether a particular app or combination is involved.
  3. Install available operating-system updates. On Windows, check Windows Update and optional driver updates. On a Mac, check for available macOS updates in System Settings.
  4. Check free storage. Low disk space can affect performance. Use your platform’s built-in storage view before deleting files or moving them.
  5. Inspect resource use and startup apps. Use the Windows Task Manager or macOS Activity Monitor instructions below, and change only settings you understand.
  6. On Windows, run a Windows Security quick scan. This helps check for malware as one possible cause.

Microsoft’s Windows performance guidance recommends updates, a malware scan, freeing storage, reviewing running and startup apps, closing unused apps, and restarting as appropriate. Menu labels can vary by Windows release.

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If you have a Windows laptop

Check what is using resources

Open Task Manager and review Processes to see which apps are active, then check Performance for current resource use. If one app consistently accounts for unusually heavy use while the laptop is slow, close it if safe to do so and retry the task. Avoid ending processes you do not recognize, especially security or device-related software.

Review startup apps if startup is the problem

In Windows 11, go to Settings > Apps > Startup and turn off only apps you do not need to launch automatically. You can also review startup apps in Task Manager. Reducing unnecessary startup apps may help a slow boot; it is not a general fix for an app that runs slowly later. Keep apps you rely on, and do not disable security tools or essential device software just to reduce the list.

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Microsoft’s Windows startup guide defines high startup impact as more than 1 second of CPU time or more than 3 MB of disk use at startup; medium as 300 milliseconds to 1,000 milliseconds of CPU time or up to 3 MB of disk use; and low as less than 300 milliseconds of CPU time and less than 300 KB of disk use. These are Microsoft’s 2023 classifications, not a diagnosis: use the impact label as a clue about startup, not as a reason to disable an app blindly.

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Free space carefully

Check available storage in Windows Settings and use built-in storage tools such as Storage Sense or cleanup options to remove files you no longer need. Confirm what will be removed before approving a cleanup. If the drive is genuinely short on space and you want to keep large files, moving them to another disk or external storage may help free room; an external SSD is a storage option, not a general-purpose speed upgrade.

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If you have a Mac

Check startup-disk space

Open System Settings > General > Storage to review available space on the startup disk. Remove files you no longer need or move files to another disk or external storage, checking carefully before deleting anything.

Inspect memory use and app requirements

Open Activity Monitor and review memory use while the Mac is slow. Apple notes that “An app you’re using may require more memory than your Mac has easily available.” Check the app maker’s documentation for its system requirements and compatibility with your macOS version. Quit unused apps and investigate an app that is incompatible or consistently uses substantial resources.

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Check for disk problems if there are signs of one

If you suspect a disk issue, use Disk Utility to verify the disk and try to repair problems it detects. Follow Apple’s instructions rather than experimenting with disk changes. Apple’s Mac Help guide covers storage, Activity Monitor, app requirements, quitting apps, and Disk Utility.

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When to contact the seller or manufacturer

If the laptop has been slow since its first setup, keeps freezing, or remains slow after the relevant basic checks, contact the seller or the manufacturer’s support team with the exact model and a description of what happens. A new device’s persistent problems should not be dismissed as ordinary aging. Ask about the technical-support, repair, exchange, return, or warranty options that apply to your purchase; terms and deadlines vary by seller and location.

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For Microsoft Surface devices, Microsoft’s Surface troubleshooting guide covers updates, startup apps, free space, and built-in memory and drive checks. It also describes restore or reset as a later troubleshooting path and notes that service options may be available if the issue remains. These instructions are Surface-specific; other laptop brands may use different diagnostics.

Before a reset, repair, or other process that could affect files, back up important data. After each change, retry the same task and note whether the slowdown changes. That record can help support distinguish a startup, app, resource, storage, or recurring device problem.

Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.

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