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What to Do If Your Rideshare Driver or Passenger Makes You Feel Unsafe

If a rideshare driver or passenger makes you feel unsafe, prioritize emergency help, leave only when it is safe, and report the incident afterward.

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If you are in immediate danger, call your local emergency number now; in the United States, call 911. Use an in-app emergency feature only if it is safe and does not delay getting help. A rider can end a trip, and a driver does not have to stay in a dangerous situation. Once safe, report what happened to the platform.

What should I do if my Uber or Lyft driver makes me feel unsafe? Do not get into a car that does not match the app. During a trip, trust your judgment: call for emergency help if needed, leave when you can do so safely, and report the incident afterward.

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Before you get into a rideshare

  • When possible, wait in a safe place until the app says the driver has arrived.
  • Match the license plate, vehicle make and model, and driver photo to the details in your app. Do not enter if they do not match.
  • Uber suggests asking, “Who are you here to pick up?” so the driver confirms your name instead of you volunteering it first.
  • When possible, sit in the back, wear your seat belt, and share your trip status with someone you trust. Uber says its trip-sharing feature can show the driver’s name and photo, license plate, location, and estimated arrival time. See Uber’s rider safety tips.

If you are a rider and feel unsafe during the trip

Get help first

If you face immediate danger, call your local emergency number directly. The US Uber and Lyft pages reviewed direct users to call 911. If it is safe and available, you can also use the app’s emergency feature, but do not delay a direct call to navigate menus.

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Uber’s instructions for a live trip describe opening the ride screen and choosing Emergency > Call Police. Uber says the emergency call can provide your real-time location and trip details to share with the dispatcher, and that Uber’s Incident Response team is alerted. Lyft’s US rider instructions describe opening the in-ride Safety tool and tapping Get emergency help to alert ADT. If the user does not answer, ADT contacts 911 with location details. These app-mediated routes are not a replacement for calling emergency services yourself when you can do so. See Uber Safety and Lyft’s rider safety information.

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End the ride or leave if it is safe

Uber says riders can end a ride at any time if they feel unsafe. If you can safely exit, move away from the vehicle; a populated, well-lit place may be a safer choice. Do not escalate a confrontation or put yourself at risk to collect evidence. Lyft also advises riders to contact emergency services in an emergency and report safety incidents afterward.

What should I do if my rideshare passenger makes me feel unsafe?

If a passenger’s behavior creates immediate danger, call your local emergency number. Lyft’s driver guidance says to call 911 in an emergency and to put personal safety first. Leave an uncomfortable or unsafe place when you can do so safely; you are not required to remain in a dangerous situation.

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Lyft advises drivers to stay calm, keep their voice low, and avoid verbal or physical confrontation. Treat de-escalation as an option when it is safe—not as a reason to stay near a threat. Lyft also describes an in-app Emergency Help flow through ADT. Once you are safe, report the incident to the platform. Lyft says its Safety Team is available 24 hours a day, seven days a week. Its driver guidance also recommends confirming the rider’s name before unlocking the vehicle. See Lyft’s driver safety information.

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Report the incident once you are safe

Use the platform’s reporting route and give a factual account. If available and safe to share, include the trip, time, location, and what happened. Do not delay getting to safety in order to make a report.

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How app safety features differ by location

These are platform-described support routes, not guarantees that an alert will prevent harm or work in every situation. The reviewed instructions are primarily US-focused; app labels and availability can change. Look for the current Safety or Emergency area in your app, and call your local emergency number in immediate danger.

Platform and location Emergency route described by the platform Other relevant details
Uber, US rider guidance The Safety Toolkit is reached through the shield icon. The live-trip route is Emergency > Call Police; Uber says the emergency call can provide location and trip details to share with dispatch. Uber says calls and messages between riders and drivers may be anonymized, but that may fail during an outage. Sources: Uber Safety and Uber’s unsafe-behavior help page.
Lyft, US rider and driver guidance Get emergency help alerts ADT. If the user does not answer, ADT contacts 911 with location details. Lyft says its Safety Team is available 24/7. Sources: rider safety information and driver safety information.
Lyft, Canada Lyft describes a RapidSOS pilot that connects riders and drivers to an agent and can share real-time location and vehicle details with first responders. Lyft says RapidSOS Live Agent is unavailable in Puerto Rico, though the 911 feature remains available. The Canada pilot should not be assumed to operate elsewhere. Source: Lyft’s rider safety information.

Lyft also says it monitors for unusual activity, such as long stops or route deviations, and may contact a rider with Smart Trip Check-In. This is a platform description, not a guarantee that every unsafe situation will be detected.

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Choosing an emergency route

The available platform instructions describe different routes—Uber’s call-to-police option and Lyft’s ADT flow in the US, plus Lyft’s RapidSOS pilot in Canada. They do not establish which app is safer overall or compare safety outcomes. If you are evaluating a tool, check what it does in your region, whether it connects by voice or text, what trip or location details it shares, and how to report an incident afterward. In an immediate emergency, contact local emergency services directly when possible.

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  • SLEEK, SIMPLE, RELIABLE – Birdie’s modern design makes it effortless to use in any situation. Just pull the top ring to activate the alarm, and reinsert the pin to deactivate. This personal safety device is reusable, ensuring you always have protection on hand. Birdie is a long-lasting safety companion that’s always ready when you are.
  • PROTECTION ANYTIME, ANYWHERE – Whether you’re heading out for a morning jog, walking your dog at night, navigating a busy campus, or traveling solo, Birdie is the perfect safety accessory. Compact and lightweight, it easily attaches to your keychain or bag, ensuring you feel confident and secure wherever life takes you—day or night, near or far.
  • EMPOWERING & THOUGHTFUL GIFT – Birdie is more than just a safety alarm—it’s a symbol of empowerment. Give the gift of confidence and security to the women in your life, from daughters and mothers to friends, colleagues, and students. Thoughtfully designed for everyday safety, Birdie makes a meaningful and practical gift for any occasion.
  • BUILT TO LAST, GIVING BACK – Every Birdie alarm is rigorously hand-tested to ensure durability and reliability when you need it most. We’re committed to making a difference—a percentage of She’s Birdie’s profits support partner organizations dedicated to women’s safety, shelter, and health. When you choose Birdie, you’re not just protecting yourself—you’re helping create a safer world for women everywhere.

Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.

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