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Use the feedback control beneath the America.gov answer to report what is incorrect or out of date. Before acting on the answer, check its linked official sources; for help with a particular government program or application, contact the responsible agency directly.
Report the problem on the answer
- Find the answer in question. Use the feedback control beneath that specific America.gov response.
- Choose the negative feedback option and describe the issue. America.gov’s Frequently asked questions says to select the feedback button below the answer and explain what was incorrect or out of date. The FAQ also identifies the thumbs-down icon as a way to report a problem.
- Keep the comment focused and non-sensitive. State which information appears inaccurate or outdated, and avoid including personal details.
The service’s reviewed guidance does not specify a correction deadline, guarantee a reply, or describe a way to track a submitted report.
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Verify important information before relying on it
America.gov says some answers are generated with SI and may be incomplete, incorrect, or outdated as programs change. Check the answer’s linked official sources before acting, especially when the information could affect money, immigration status, benefits, or a deadline. Start with the linked agency page and confirm that its instructions apply to your situation.
Choose the right route for your issue
| Issue | What to do | What that route can address |
|---|---|---|
| An America.gov answer appears inaccurate or outdated | Use the feedback control below that answer and describe the problem. | Feedback about the answer itself; the reviewed guidance does not promise a response or correction timeline. |
| You need help with a government program or application | Contact the agency responsible for that program or application. | Program-specific help and agency decisions. America.gov is not the agency of record and cannot submit an application or document for you. |
America.gov’s Terms of use say that only the responsible agency can make the relevant determination and that the agency’s own determination controls. Its FAQ says the service currently has no phone support for program-specific help.
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- Richard Rothstein, a leading authority on housing policy, explodes the myth that America’s cities came to be racially divided through de facto segregation; it was actually de jure segregation.
Protect your privacy when sending feedback
America.gov’s privacy policy says the feedback form does not ask for your name, email address, or other personal information. Do not put personal information in the comment. The policy says feedback ratings and comments, together with the generated answer, its sources, and metadata, may be kept for up to one year.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.What America.gov does—and does not do
America.gov identifies the General Services Administration (GSA) as the service operator. Its How it works page says answers draw on official government websites and link to original sources. But asking America.gov a question does not contact an agency, file a document, or submit an application. Use the answer’s source links to verify information, and go to the responsible agency for action on a specific case.
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