The Tool Desk
Outbyte Driver Updater FREEFix the driver behind crashes, sound loss and screen glitchesFind Drivers →Outbyte PC Repair FREERepair Windows errors before they cause bigger problemsFix Now →To schedule a callback in VICIdial, an agent dispositions the call as CALLBK, sets a callback time, and chooses whether to reserve it for themselves. That choice determines who can handle the lead: USERONLY callbacks belong to one agent, while ANYONE callbacks may return to campaign dialing after their scheduled time. For an ANYONE callback to dial, the campaign must include CALLBK among its eligible statuses and the lead’s list must remain active.
Choose who should handle the callback
VICIdial distinguishes callbacks by recipient, not just by time. The agent marks a call for callback and chooses between an agent-specific callback and one available to the campaign.
As an Amazon Associate I earn from qualifying purchases.
| Callback type | Who can handle it | How it becomes available | Campaign conditions |
|---|---|---|---|
USERONLY |
The agent assigned to the callback | The assigned agent retrieves it through callback controls when it is available. Exact behavior depends on the installed version and configuration. | It is agent-specific; legacy process documentation describes it as separate from ordinary campaign-hopper dialing. |
ANYONE |
An eligible agent in the campaign | After the scheduled time, it may return as CALLBK for campaign dialing. |
The campaign must allow CALLBK, and the lead’s list must be active. |
These names describe the intended callback scope. They do not override campaign status eligibility, list activation, or agent permissions.
Quick wins for a faster PC:
Repair Windows errors before they cause bigger problemsFix Now →Scan for outdated or missing drivers - takes under a minuteDriver Scan →Clear out junk files and repair common Windows errorsFree Scan →Enable callback choices for the agent
VICIdial source comments identify two agent options: scheduled_callbacks, which allows an agent to choose scheduled callbacks, and agentonly_callbacks, which allows the agent to choose agent-only scheduled callbacks. Confirm that the corresponding settings and permissions are enabled for the relevant user in your installation; labels and defaults can vary by release or local configuration.
#1 Best Overall
- Digital Stereo Sound: Fine-tuned drivers provide enhanced digital audio for music, calls, meetings and more
- Rotating Noise Canceling Mic: Minimizes unwanted background noise for clear conversations; the rotating boom arm can be tucked out of the way when you’re not using it
- Handy In-line Controls: Simple in-line controls on the headset cable let you adjust the volume or mute calls without disruption
- Plug-and-Play USB Computer Headset: Simply plug the USB-A connector into your computer and you’re ready to talk or listen without the need to install software
- Padded Comfort: Comfortable headphones with adjustable headband features swivel-mounted, leatherette ear cushions for hours of comfort and is easy to clean
An older Quality Control manual gives the user-setting path as VICIdial Administration → Users → (choose user) → Agent-Only Callbacks. That manual describes a QC workflow and also mentions Agent Call Manual in that context. Do not assume that QC-specific requirement applies to every ordinary scheduled callback workflow.
Schedule a callback from the agent interface
- Disposition the call as
CALLBK. This is VICIdial’s callback status for scheduled and non-scheduled callbacks. - Set the callback date and time. The callback process document describes a popup for choosing these values. Its documented calendar and half-hour time choices are historical interface details, not a guarantee of what a current installation displays.
- Choose whether the callback is agent-only. Selecting the agent-only option makes it a
USERONLYcallback assigned to that agent. Leaving it unchecked makes it anANYONEcallback. - Save or submit the disposition. Confirm the result using the callback controls or campaign behavior available in your deployed version.
The callback process document is legacy documentation. It describes agent-only callbacks becoming selectable through a callback control when the agent is paused and eligible leads are available, but current button placement, retrieval behavior, and timing must be checked locally.
Rank #2
- Crystal-Clear Calls with ANC & ENC—Our noise cancelling headset features advanced Hybrid Active Noise Cancellation (ANC) to block out background noise for your focus(press ANC button, enjoy 3 modes), wireless headset with mic combined with Environmental Noise Cancellation (ENC) through the microphone to ensure your voice comes through clearly—even in noisy offices or busy homes. Be perfectly heard on every Zoom, Teams, or customer call
- Plug-and-Play Qualcomm USB Dongle for PC/Mac Use—Headsets with microphone for work come with a dedicated Qualcomm USB-A dongle, providing a more stable, low-latency connection than standard Bluetooth. Work headset with mic is the perfect solution for computers without built-in Bluetooth or with restricted settings. USB dongle plug-and-play (Not compatible with landlines/desk phones/VoIP phones)
- Dual Connectivity & Intuitive Flip-to-Mute Microphone—Noise cancelling headphones for work stay connected to two devices at once via adaptor and Bluetooth. The innovative flip-to-mute microphone boom allows you to mute conversations instantly and reliably with a simple, physical flip—ensuring privacy and convenience without fumbling for buttons (MFB answers/ends cell calls only)
- Advanced Bluetooth 5.4—Powered by the latest Bluetooth 5.4, the wireless headphones with mic offer faster pairing, a rock-solid connection, and significantly lower battery consumption. Enjoy the freedom to move around your workspace with an impressive 33-foot operating range, all while maintaining crystal-clear audio without dropouts
- All-Day Comfort—With breathable leather ear cushions, an adjustable headband, 270° rotatable microphone, Bluetooth headset with microphone remains comfortable through the longest shifts. Quick 2-hour charge delivers up to 35 hours of talk time or 50 hours of music, making wireless computer headset with microphone ideal for back-to-back meetings and international travel.
Check campaign and list settings for ANYONE callbacks
An ANYONE callback does not necessarily dial as soon as its scheduled time passes. In the documented process, the lead is held until its callback time and then becomes available with status CALLBK. Campaign dialing can pick it up only when that status is selected for the campaign and the list containing the lead remains active.
- Confirm that
CALLBKis among the campaign’s selected dial statuses. - Confirm that the lead’s list is active.
- Verify that the callback is actually
ANYONE, not aUSERONLYcallback assigned to a particular agent.
The official status reference defines CBHOLD as a scheduled ANYONE callback that has not reached its trigger, or an agent-only callback. Thus, seeing CBHOLD before the scheduled time can be consistent with a pending callback; it does not by itself mean the campaign will dial the lead. The process documentation describing when the status changes is legacy behavior, so verify the current release and configuration.
Rank #3
- Digital Stereo Sound: Fine-tuned drivers provide enhanced digital audio for music, calls, meetings and more
- Rotating Noise Canceling Mic: Minimizes unwanted background noise for clear conversations; the rotating boom arm can be tucked out of the way when you’re not using it
- Handy In-line Controls: Simple in-line controls on the headset cable let you adjust the volume or mute calls without disruption
- Plug-and-Play USB Computer Headset: Simply plug the USB-A connector into your computer and you’re ready to talk or listen without the need to install software
- Padded Comfort: Comfortable headphones with adjustable headband features swivel-mounted, leatherette ear cushions for hours of comfort and is easy to clean
Use the API when scheduling callbacks programmatically
The VICIdial NON-AGENT API documentation describes callback creation and update fields. Callback creation requires campaign_id. The documented callback fields include:
callback:Y,N, orREMOVEfor callback updates.callback_datetime: a value inYYYY-MM-DD+HH:MM:SSformat orNOW.callback_type:USERONLYorANYONE.callback_user: the assigned user for aUSERONLYcallback.callback_comments: optional callback notes.
The documentation describes CALLBK as the callback status and the lead’s list status being set to CBHOLD to hold it. API operations involving lead changes document modify_leads and user-level restrictions; check the specific function’s permission requirements and the documentation for your deployed version rather than assuming one permission covers all callback operations.
Quick Recap
Best Value
- Digital Stereo Sound: Fine-tuned drivers provide enhanced digital audio for calls, meetings, music, and more
- Rotating Noise-Canceling Mic: Minimizes unwanted background noise for clear conversations; the rotating boom arm can be tucked out of the way when not in use
- Handy Inline Controls: Simple inline controls on the headset cable let you adjust the volume or mute calls without disruption
- USB-C Plug-and-Play: Simply plug the USB-C cable into your computer, including MacBook Neo laptops, and you're ready to talk or listen without installing software.
- Padded Comfort: Comfortable USB C headphones with adjustable headband feature swivel-mounted, leatherette ear cushions for hours of comfort
Rank #4
- ✅【Outstanding Noise cancelling Microphone】 The headphones with unidirectional boom 270°microphone that only picks up your voice and block out unwanted background noises. Also, you can wear it on the left or right ear as you like.
- ✅【All-Day Comfort for All Head Shape】 Eaglend always designed for all-day comfort using, there will be no restraint pressure, with the adjustable headbend fit adult and kids easily.The soft protein memory foam earpads is made of high-level breathable materials，ROHS certified materials prevent your ears from heat and sweat.
- ✅【Enhanced sound performance & 40mm audio driver】:Corded phone headset with built-in audio sound card, Eaglend sound lab tested thousands of times for your daily conversation/music/movie/gaming, bringing you extra clear and bass for pleasant experience.
- ✅【USB/3.5mm Connection】 The headphone is designed for multiple use, 3.5mm audio cable with USB In-line audio volume control (cord length 5+4 feet)，with mic mute &indicators /speaker mute.Compatible with PC/Tablet/Mac/iOS/laptop /Android phone and other devices."
- ✅【Global warranty &multi-purpose】24 months warranty by eaglend. Great ideal for online courses, Skype chat, call center, Webinars Presentations, Office, Business, Rosetta Stone, Dragon Speaking, Conference Calls and more.
Troubleshoot a callback that does not appear in campaign dialing
- It is still before the callback time: a scheduled
ANYONEcallback may remain held until its trigger. - The callback is
USERONLY: it is reserved for its assigned agent rather than being an ordinary campaign callback. - The campaign excludes
CALLBK: add the status to the campaign’s eligible dial statuses if campaign dialing should handle these callbacks. - The list is inactive: an inactive lead list prevents the documented campaign return path.
- The agent cannot select the intended option: review the user’s scheduled-callback and agent-only callback settings and applicable permissions.
- The observed screen or timing differs: callback UI details and processing intervals are version- and installation-dependent; confirm them against the deployed VICIdial release and local configuration.
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
