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Clear out junk files and repair common Windows errorsFree Scan →Scan for outdated or missing drivers - takes under a minuteDriver Scan →To stop call forwarding on a supported Samsung Galaxy, open the Phone app and go to More options (three dots) > Settings > Supplementary services > Call forwarding. Select each active forwarding condition and tap Disable. If you use two SIMs, first choose the SIM or line you want to change.
Turn off call forwarding in the Phone app
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Open the Phone app.
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Tap More options, shown as three dots, then tap Settings.
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Tap Supplementary services, then Call forwarding.
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If prompted on a dual-SIM phone, select the SIM or line whose forwarding you want to change. Samsung’s Saudi Arabia instructions then show choosing Voice calls.
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Open an active forwarding condition and tap Disable. Repeat for every active condition you want stopped.
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Samsung documents this route for supported Galaxy phones, but says availability may vary by carrier and phone model. The precise labels or sequence can also differ by model, One UI version, software version, and country. See Samsung’s calling-features instructions and its Saudi Arabia guide.
Check every forwarding condition
Call forwarding can be configured separately for different situations. Samsung lists four conditions:
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Always forward: forwards calls regardless of whether you can answer.
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Forward when busy: forwards when your line is busy.
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Forward when unanswered: forwards when you do not answer.
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Forward when unreachable: forwards when your phone cannot be reached.
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If you want forwarding fully stopped, inspect the list and disable each condition that is active. Turning off one condition does not necessarily turn off the others.
If Call forwarding is missing or the setting does not take effect
Check the line and menu path
On a dual-SIM device, confirm that you selected the intended SIM or line. If the menu is laid out differently, look in the Phone app’s settings for Supplementary services or a similarly named call-forwarding option. Samsung notes that models, steps, and settings vary by location and software version; its Hong Kong support guide describes these regional and software differences.
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Ask your carrier to check the line
Call forwarding is a carrier-supported calling feature, so the phone may not offer the setting on every carrier or model. If the option is absent, or disabling the listed conditions does not resolve the forwarding, contact your mobile carrier and ask it to check the forwarding status on the relevant line. Samsung’s US support guidance also directs customers to their carrier for voicemail setup and related service information: Calling features on your Galaxy phone.
Do not assume a dial code works everywhere
A Samsung Community post suggests dialing *73, but that is community advice, not an established universal Samsung instruction. Its validity can depend on the carrier and country, so do not rely on it as a guaranteed way to disable forwarding. If you want to try a carrier code, ask your carrier which code applies to your line. The community post is available at Samsung Community.
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