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Fix the driver behind crashes, sound loss and screen glitchesFind Drivers →Clear out junk files and repair common Windows errorsFree Scan →Scan for outdated or missing drivers - takes under a minuteDriver Scan →If you need mental-health support, a licensed professional, qualified telepsychology provider, trusted person, or established support organization is a safer choice than relying on a general-purpose AI chatbot. If you may be in immediate danger, contact live human crisis or emergency support—not a chatbot. AI can help you organize thoughts or prepare questions, but it is not a therapist, diagnostic tool, or crisis service.
Choose support based on what you need
| Your need | Better-fit option | What it can and cannot do |
|---|---|---|
| Ongoing symptoms, diagnosis, or treatment decisions | A licensed mental-health professional; a primary-care clinician can be a starting point | A clinician can assess your situation and discuss care. AI cannot reliably diagnose you or interpret psychological tests; verify AI-generated health claims with a professional. (APA guidance) |
| Remote access or difficulty attending in person | Telepsychology with a qualified provider | Telepsychology is psychological service delivered through telehealth by a psychologist. It is professional care, not an open-ended chatbot conversation. Check credentials, location rules, cost, insurance, accessibility, language, and whether the provider treats your concern. (APA telepsychology guidelines) |
| Loneliness or needing someone to talk to, without an emergency | A trusted friend or family member | Human connection can offer immediate support, but it is not a substitute for treatment when symptoms are serious or persistent. APA cautions against letting chatbot use displace human relationships. (APA guidance) |
| Learning about mental health or preparing to seek care | Established organizations such as APA, AFSP, SAMHSA, or NAMI | APA identifies these organizations as sources of research-backed information and support. Use a clinician to check advice that could affect your health or treatment. (APA guidance) |
| Suicidal thoughts, urges to self-harm, psychosis-like experiences, or overwhelming distress | Immediate live human help | In the United States, call or text 988, call 911, or go to the nearest emergency department. Outside the U.S., contact your local emergency number or crisis service. Do not wait for a chatbot to assess risk. (APA guidance) |
Why a general-purpose chatbot is not a safe stand-in for care
A chatbot can sound confident while being wrong, agree too readily, or mirror what you say in a way that feels like understanding. It cannot assess the full personal, medical, social, and nonverbal context a professional may consider. Information you share may also be stored, shared, or used in ways you do not expect. These are reasons to treat chatbot responses cautiously, especially when the subject is your health. (APA guidance)
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In its November 2025 health advisory, APA said most general-purpose generative AI chatbots and wellness applications were not designed or intended to provide clinical feedback or treatment. They may lack scientific validation, adequate safety protocols, or regulatory approval. APA noted preliminary findings about possible benefits of some purpose-built tools in particular contexts, but those findings do not establish that general-purpose chatbots work as mental-health treatment. (APA health advisory)
WHO’s 20 March 2026 update described calls from experts for AI mental-health systems to be assessed and monitored, grounded in evidence, and designed with mental-health professionals and people with lived experience, including young people. The update also emphasized cultural and linguistic fit, clearer crisis referral, and accountability. (WHO update)
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How to find and assess human support
- Start with the right level of care. For ongoing symptoms, treatment questions, or concerns about a diagnosis, look for a licensed mental-health professional. If you are unsure where to begin, contact a primary-care clinician or consult APA, AFSP, SAMHSA, or NAMI for information and support.
- Check the provider’s fit. Confirm credentials and whether the provider can serve you where you live. Ask about experience with your concern, availability, language and cultural needs, accessibility, fees, and insurance before beginning care.
- For remote appointments, confirm the format. Ask how telepsychology sessions work, what technology is required, how privacy is handled, and what to do if you need urgent help between appointments. APA’s telepsychology guidelines were approved in August 2024 and last updated in February 2025. (APA guidelines)
- Use a trusted person for connection, not as your only care plan. You can tell someone you trust what is going on and ask them to help you reach a clinician or support service if needed.
If you still use AI, keep it in a limited role
- Do not use a chatbot to diagnose a condition, interpret test results, choose treatment, or manage a crisis.
- If you use it to organize thoughts or draft questions for an appointment, avoid entering sensitive personal or health information unless you understand the service’s privacy practices.
- Check health claims with a clinician, and tell your care team if you are using AI for support.
- If chatbot use is becoming your primary source of emotional support or displacing sleep, school, work, hobbies, or relationships, seek human support.
APA’s guidance also cautions against relying on AI in a crisis. In the U.S., call or text 988, call 911, or go to an emergency department; elsewhere, use your local crisis or emergency service. (APA guidance)
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