Improve ecommerce sales by finding where shoppers struggle between discovery and purchase, then fixing that specific step. Make products easier for search systems and customers to understand, remove unnecessary checkout friction, and judge changes against your own store’s funnel data—not a generic benchmark.
Start by finding where shoppers leave the path to purchase
A sales shortfall can begin before a shopper reaches checkout. A potential customer may not find a product, may reach its page without getting the information needed to evaluate it, or may decide not to complete the order during checkout. Those are different problems, so they call for different fixes.
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- Map the journey. Trace a typical visit from its search result or landing page through product detail, cart, checkout, and completed order.
- Find the weak step. Use your store’s funnel data to see whether shoppers are failing to reach products, progressing from product pages to the cart, or completing checkout. Treat each transition as a separate question rather than assuming checkout is the cause of every lost sale.
- Choose a change that addresses the observed obstacle. For example, discovery work is relevant when shoppers are not finding products; checkout changes are relevant when they reach the payment steps but do not finish.
- Measure the same transition after the change. Compare the relevant step in your own funnel before and after implementation. A broad industry estimate can supply context, but it cannot predict the result for your particular store.
This diagnostic approach brings together the distinct discovery and checkout concerns addressed by Google Search Central and Baymard Institute. It is not a universal audit priority list: the right first step depends on where your store is losing shoppers.
Comparison table: match the improvement to the problem
| Area | What to inspect | Possible improvement | What to measure |
|---|---|---|---|
| Product discovery | Whether products are discoverable through site structure and links, and whether product information is available to search systems. | Improve product discoverability and share product data; use relevant structured data where appropriate. | Whether more visitors reach relevant product pages through the path you are assessing. |
| Product evaluation | Whether a product page gives shoppers useful, understandable details, including information such as price, discount, and shipping. | Make product details clear and keep information supplied on the site and in any product feed accurate and current. | Whether shoppers progress from product detail to cart. |
| Checkout | Whether the payment process requests unnecessary information, lacks payment choices suited to customers, loads slowly, or is difficult to use on mobile or desktop. | Test fewer information requests, relevant payment methods, faster-loading pages, and a checkout experience designed for both device types. | Whether more shoppers complete the checkout step being changed. |
The measurements in the final column are diagnostic questions, not promised outcomes or universal targets. The options are not interchangeable: improving search discovery will not remove a checkout obstacle, and changing checkout will not make an undiscoverable product easier to find.
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Make products easier to discover and understand
Google says it crawls and indexes ecommerce websites as it does other websites, using algorithms to understand content and intent. Its ecommerce guidance recommends sharing product data, using relevant structured data, and making products discoverable through site structure and links.
Make product pages reachable through your site
Review how a shopper or search system can reach each product from the rest of the site. Useful site structure and links help make products discoverable. If an item is difficult to reach through the site’s organization, product data alone may not solve that discovery problem.
Share product information in a form search systems can understand
Relevant structured data can help Google understand product details such as price, discount, and shipping. Merchant feeds are another way to provide product data and can give merchants greater control over updates. Keep the underlying details accurate across the site and any feed or service you use; inconsistent price, stock, shipping, or policy information creates an operational problem even when product information is being shared.
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Fix the driver behind crashes, sound loss and screen glitchesFind Drivers →Repair Windows errors before they cause bigger problemsFix Now →Scan for outdated or missing drivers - takes under a minuteDriver Scan →These practices can help Google understand product information and may make products eligible for certain search appearances. They do not guarantee a particular ranking, display, or amount of traffic. Eligibility is not the same as visibility, and better discovery is only one part of the path to an order.
Reduce avoidable checkout friction
Baymard Institute reports a global cart abandonment estimate of 70.19%; the year is not stated in the surfaced passage reporting that figure. The estimate is context, not a target or a forecast for an individual store. Cart abandonment can include people browsing or comparing products, so it should not be treated as though every abandoned cart represents a sale that could have been recovered.
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Baymard also estimates that the average large-scale ecommerce site could potentially improve conversion by 35.26% through checkout design improvements. That figure applies to the potential for large sites, and is not a guaranteed result, a promise for a smaller store, or a forecast of what a particular change will achieve. The year is not stated in the surfaced passage reporting this estimate.
Ask only for information the checkout needs
Shopify’s 2026 checkout optimization guidance recommends reducing unnecessary information requests. Review what your checkout asks shoppers to provide and whether each request is needed to complete the order. The aim is to remove needless effort without removing information your operation actually requires.
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Offer payment choices that fit your customers
Shopify recommends offering popular payment methods. Popularity is not universal: the useful choices depend on the customers and market your store serves. Treat payment options as a customer-fit decision, rather than adding every available method without considering whether it helps your audience.
Pay attention to loading speed and device use
Shopify’s guidance also recommends improving page speed and supporting checkout on mobile and desktop. Review the actual checkout experience on both device types and check whether pages load promptly enough for customers to complete the steps. A change that helps one device or audience should still be assessed against the rest of your customers.
Test a change against the friction it is meant to remove
Choose one observed checkout obstacle, make a change aimed at that obstacle, and compare the relevant checkout transition in your own funnel. This makes it easier to tell whether the adjustment addressed the problem than changing several unrelated parts of the purchase path at once. Shopify’s recommendations are implementation options, not evidence that every option suits every audience or platform setup.
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Choose improvements by fit, friction, operations, and measurement
When more than one change appears plausible, compare them on four practical dimensions:
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- Customer fit: Are the products, payment choices, and information appropriate for the audience and market?
- Friction removed: Does the change address an obstacle observed in discovery, product evaluation, or checkout?
- Operational fit: Can the store keep product details such as price, stock, shipping, and policies accurate across its site and any product feed or service?
- Measurement: Can the store observe the relevant funnel step and assess the change without assuming a broad benchmark applies locally?
These are decision criteria for weighing options, not a published scoring system from Google, Shopify, or Baymard. They help keep a proposed improvement tied to both the shopper’s problem and the store’s ability to maintain it.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Frequently Asked Questions
Is a cart-abandonment rate the same as lost sales?
No. Some shoppers leave items in a cart while browsing or comparing, so abandonment does not establish that every shopper intended to buy or would have completed an order. Treat the rate as a signal to investigate, not a count of recoverable revenue.
Will structured data guarantee that products appear with richer search results?
No. Relevant structured data can help Google understand product details and may help a product qualify for certain search appearances, but eligibility and visibility are not guaranteed.
How can Shopify improve ecommerce checkout conversion?
Shopify’s 2026 guidance points merchants toward reducing unnecessary information requests, offering payment methods suited to their customers, improving loading speed, and supporting checkout on mobile and desktop. Which change is useful depends on the obstacle your store observes and the needs of its customers.
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How does checkout optimization affect conversion rates?
It aims to make it easier for a shopper who has reached checkout to complete the order. Baymard’s large-site estimate describes potential from checkout design improvements, not a guaranteed effect for an individual store; assess your own checkout funnel to see whether a change helps.
Frequently Asked Questions
Is a cart-abandonment rate the same as lost sales?
No. Some shoppers leave items in a cart while browsing or comparing, so abandonment does not establish that every shopper intended to buy or would have completed an order. Treat the rate as a signal to investigate, not a count of recoverable revenue.
Will structured data guarantee that products appear with richer search results?
No. Relevant structured data can help Google understand product details and may help a product qualify for certain search appearances, but eligibility and visibility are not guaranteed.
How can Shopify improve ecommerce checkout conversion?
Shopify’s 2026 guidance points merchants toward reducing unnecessary information requests, offering payment methods suited to their customers, improving loading speed, and supporting checkout on mobile and desktop. Which change is useful depends on the obstacle your store observes and the needs of its customers.
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It aims to make it easier for a shopper who has reached checkout to complete the order. Baymard’s large-site estimate describes potential from checkout design improvements, not a guaranteed effect for an individual store; assess your own checkout funnel to see whether a change helps.
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