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Disliking AI and using it are different judgments, and the polls measure them separately. People can find a chatbot handy for a specific job and still distrust where the technology is heading, who controls it and what it will do to work and privacy. The surveys confirm that both attitudes are common. They don’t show that the same people hold both, and that gap matters for how you read the headlines.
The gap in the numbers
The NBC News survey interviewed 1,000 registered voters from February 27 to March 3, 2026, with a margin of error of ±3.1 percentage points. In it, 46% felt negatively toward AI and 26% positively. Yet 56% said they had used an AI platform such as ChatGPT, Microsoft Copilot or Google Gemini in the past two or three months. In the same poll, 57% said AI’s risks outweighed its benefits.
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These are separate toplines. A poll can show that many people dislike AI and many use it without telling you how much those groups overlap. The sample is also registered voters, not all U.S. adults.
Pew Research Center found that 49% of U.S. adults had ever used AI chatbots in 2026, up from 33% in 2024. Pew cautions that the 2024 question was asked only of adults who had heard at least a little about chatbots, so the two years aren’t a clean like-for-like comparison.
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Why people use something they distrust
Chatbots do specific, bounded jobs
Pew’s February 2026 survey found that information search was the most common reported use of chatbots (42%). Among employed adults, 38% used them for work tasks. Entertainment, creating or editing images and videos, health information, news and emotional support also appeared. This fits an explanation based on convenience: a tool can earn a place in someone’s routine for one task without winning approval of the industry behind it. The survey doesn’t establish that this is why people tolerate the broader risks, so treat it as a plausible reading, not a proven motive.
Much AI use is not a choice
Pew also found that 60% of U.S. adults had read AI summaries at the top of search results, and it asked about smart speakers and other AI-enabled household devices. When AI is built into search and gadgets, “use” can mean encountering it, not seeking it out. That makes it easier to hold a negative view of AI as a social and economic force while still touching it daily.
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What people object to
Direction and speed
In Pew’s February 2026 survey, 63% said AI was advancing too quickly. Looking 20 years ahead, 40% expected AI’s effect on society to be negative and 16% positive. For their own lives, 31% expected a negative effect and 23% a positive one. The personal outlook is noticeably less gloomy than the societal one, which helps explain why individual use doesn’t contradict a bleak overall view.
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Privacy
71% in the same survey thought more AI use would make personal information less secure.
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Trust in who is in charge
67% had little or no confidence in the U.S. government to regulate AI effectively, and 59% lacked confidence in U.S. companies to develop and use AI responsibly. These are opinions, not findings that any particular company or system has behaved irresponsibly.
Jobs
In Pew’s June 2026 survey of 3,488 U.S. adults, 71% expected AI to lead to fewer jobs over the next 20 years, up from 64% in 2024. Democrats and Democratic-leaning independents were more likely than Republicans and Republican-leaning independents to expect fewer jobs (75% versus 68%).
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A supplementary reading from Verasight
Verasight’s AI Adoption in 2026 report, published February 18, 2026, describes a December 2025 survey of 2,000 U.S. adults. It found 60% had used an AI chatbot in the past month, 56% felt at least some anxiety about AI’s rise and 42% expressed excitement. Among non-users, 37% cited distrust as a reason for avoiding it. The report sums it up this way: “Americans have embraced artificial intelligence, but don’t necessarily trust it.”
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How to compare these figures without fooling yourself
| Source | Population | Use measure | Attitude measure |
|---|---|---|---|
| NBC News, Feb 27–Mar 3, 2026 | 1,000 registered voters | Used an AI platform in past two or three months: 56% | 46% negative, 26% positive; 57% say risks outweigh benefits |
| Pew, February 2026 | U.S. adults | Ever used chatbots: 49% | 63% say too fast; 71% expect less secure personal information |
| Pew, June 2026 | 3,488 U.S. adults | Not applicable | 71% expect fewer jobs over 20 years |
| Verasight, December 2025 | 2,000 U.S. adults | Used a chatbot in past month: 60% | 56% at least some anxiety; 42% excitement |
Before putting two numbers side by side, check five things: who was asked, what was asked, the time window (ever, past month, past two or three months), the field dates and who ran the survey. Positive or negative feelings, anxiety versus excitement, risk versus benefit and adoption are different questions. They aren’t interchangeable, and a 56% usage rate next to a 46% negative rate isn’t a contradiction.
What the evidence can and can’t say
The data is mainly U.S. polling. It shows that unfavorable views and substantial use both exist. It doesn’t explain any individual’s motives, and it doesn’t trace distrust back to specific harms. The tension is real, but “people hate AI yet can’t stop using it” is shorthand. The more accurate version is that many people use AI for concrete tasks, often meet it by default in products they already have, and remain worried about its pace, privacy, jobs and oversight.
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