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Opsgenie is still supported, but Atlassian stopped new sales and signups on June 4, 2025, and says support will end on April 5, 2027. Existing customers should plan a move before that deadline: use Atlassian’s Jira Service Management migration route if its cloud deployment and plan fit, or evaluate another on-call and incident-management service against the team’s actual workflows. Atlassian says access will be shut off and unmigrated data deleted at end of support. Atlassian’s lifecycle information has the current dates.
What are my options for migrating from Opsgenie?
Atlassian documents Jira Service Management (JSM) as the main migration destination, with Compass also identified as an option. The right path depends on your account, subscription, deployment model, and operational requirements. Check the recommendation for your own account in Opsgenie at Settings > Plan your move, rather than choosing a destination from a generic plan comparison. Atlassian’s migration guide explains the available paths.
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Other services to evaluate include PagerDuty, Rootly, incident.io, Grafana OnCall, Better Stack, and Splunk On-Call. Vendor-authored comparison pages mention these products, but they are starting points for evaluation, not independent rankings. PagerDuty describes Rootly as an option for customizable in-incident workflow automation; incident.io’s February 20, 2026 guide positions its product as Slack-native and also discusses Grafana OnCall, Better Stack, and Splunk On-Call. Treat those descriptions as each publisher’s positioning, and confirm current capabilities directly.
What does Atlassian’s Jira Service Management migration cover?
Atlassian describes its migration tool as moving or syncing alerts, schedules, policies, and most configurations. Its migration page says: “All of your Opsgenie data—on-call schedules, escalation policies, and incident workflows—are migrated into Jira Service Management via our automated migration tool.” The same guidance cautions that some teams may need manual steps afterward. Review the post-migration tasks and verify that critical workflows work in the destination; automated migration is not a guarantee that every setup transfers without follow-up. Atlassian’s migration page provides its overview.
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The public migration tool supports Atlassian Cloud products. It does not move Opsgenie data into Jira Service Management Data Center. If your organization must keep JSM Data Center, do not assume the automated route will populate that site; check Atlassian’s current guidance for your account and deployment before committing to a plan. The support documentation describes this limitation.
How do Opsgenie plans map to JSM?
Atlassian’s suggested destination plan depends on the Opsgenie plan and which features the team uses. These are recommendations, not a universal price conversion: an existing JSM subscription can affect the proposed path, and Atlassian directs customers to their account or account manager for account-specific pricing.
| Current Opsgenie plan or usage | Atlassian’s suggested JSM destination |
|---|---|
| Free | JSM Free or a paid plan |
| Essentials | JSM Standard for basic incident management |
| Standard, without enterprise features | JSM Premium |
| Enterprise, with advanced incident management, incoming call routing, voice notifications, or automation | JSM Premium or Enterprise |
Atlassian lists advanced alert grouping, incident workflows, and automation among Premium and Enterprise capabilities in its support material. Confirm the recommended plan and billing impact in the migration flow, especially if your team relies on advanced features or already subscribes to JSM. Atlassian’s plan guidance covers the mapping.
How to plan an Opsgenie migration
- Inventory what the team uses. Record alert sources, routing and escalation rules, schedules, overrides, handoffs, incident workflows, integrations, and any plan-specific features. Include the people who acknowledge alerts and those who need incident visibility.
- Check the account recommendation. In Opsgenie, open Settings > Plan your move. Review the proposed destination and plan in light of your existing JSM subscription and deployment requirements.
- Review the migration details. Atlassian’s flow lets an owner or administrator select a destination and plan, choose a migration date up to one week ahead, and review user counts and billing impact. The billing administrator may need to approve the destination plan; check capacity to avoid unexpected charges. See the support guide for current steps.
- Test the important response paths. Validate that alert ingestion, grouping, routing, escalation, acknowledgement, schedule changes, integrations, and incident collaboration behave as expected in the destination. Complete any manual follow-up Atlassian identifies.
- Coordinate the change. Set the date with responders and stakeholders, communicate where alerts and incidents will be handled, and follow Atlassian’s post-migration tasks. Atlassian’s migration page says Opsgenie can remain in parallel for 120 days after migration; verify the current account-specific process and timing before relying on that window. Atlassian’s migration page describes the parallel-use period.
Because support ends April 5, 2027, treat the move as a planned operational change rather than a last-minute account task. Atlassian says access will be shut off and data not migrated by then will be deleted. Check Atlassian’s lifecycle page for the deadline.
Which alternatives should you compare?
There is no evidence here for a universal winner or neutral performance ranking. The following descriptions reflect what the named publishers say; verify current service scope, deployment choices, integration depth, pricing, and migration support with each vendor.
| Option | What the cited vendor material says | What to verify |
|---|---|---|
| Jira Service Management | Atlassian’s documented migration destination, with account-specific plan recommendations and an automated Cloud migration tool. | Whether Cloud is acceptable, whether the recommended plan supports required workflows, and the account-specific price and migration steps. |
| PagerDuty | PagerDuty presents itself as an enterprise-scale alternative. Its comparison page lists Free for up to five users, Professional from $21/user/month, and Business from $41/user/month. | These are vendor-published figures accessed October 4, 2026. Confirm currency, billing cadence, seat definitions, add-ons, plan limits, and current prices directly on the pricing page. PagerDuty’s alternatives guide is the source for its positioning and listed prices. |
| Rootly | PagerDuty’s comparison characterizes it as a contender for customizable in-incident workflow automation and lists custom or quote-based pricing. | This description comes from a competitor, not an independent assessment. Check Rootly’s current capabilities and pricing directly. |
| incident.io | Its own guide, dated February 20, 2026, describes the product as Slack-native and compares several alternatives. | Confirm current integrations, service scope, plan limits, and pricing with incident.io. Read incident.io’s alternatives guide. |
| Grafana OnCall | incident.io’s guide associates it with Grafana-heavy stacks. | Confirm current product availability, service scope, integration depth, and pricing with the provider. |
| Better Stack | incident.io’s guide associates it with simpler infrastructure monitoring. | Confirm current product availability, service scope, integration depth, and pricing with the provider. |
| Splunk On-Call | incident.io’s guide associates it with existing Splunk users. | Confirm current product availability, service scope, integration depth, and pricing with the provider. |
How to choose a replacement for your team
Compare candidates using real incident scenarios, not just feature names. Ask whether each service can reproduce the response path your team depends on, and price the complete set of people and capabilities you need.
Quick Recap
- Alert handling: Test ingestion, grouping, routing, escalation, and acknowledgement using your monitoring sources and failure scenarios.
- On-call operations: Check schedule creation, overrides, handoffs, and how quickly responders can update coverage.
- Incident response: Evaluate incident command, collaboration, timelines, and post-incident review workflows.
- Integrations: Confirm the required monitoring, chat, ticketing, and status-page integrations, including the depth of each integration.
- Deployment and migration: Verify Cloud or Data Center compatibility, data that can be moved, manual work, and any parallel-run process.
- Total cost: Model responders, stakeholders, add-ons, usage-based charges, and the plan tier required for essential features. Compare like-for-like rather than relying on a starting price.
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
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