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World desk2 min

Norton VPN Setup: Connect, Pick a Location, and Fix Common Issues

Open Norton VPN or the VPN feature in Norton 360, connect, and confirm the connected status. Learn how to choose a location and resolve common issues.
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To use Norton VPN, open the Norton VPN app or the VPN feature inside Norton 360, start a connection, and wait until the app confirms it is connected. The menu path depends on which product and device you use.

Open the right Norton app

Norton VPN is available as a standalone app and as a feature in Norton 360. Follow the route for the product you have:

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Device Standalone Norton VPN Norton 360
Windows or Mac Open Norton VPN and select Connect. Open Privacy, select Secure VPN, then select Connect.
Android or iOS Open Norton VPN and tap Connect. Tap Menu, tap VPN, then tap Connect.

Norton also provides connection instructions for smart TVs and Amazon Fire TV; the steps depend on the device and app. After starting a connection on any device, check that the app displays a connected status before relying on the VPN.

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Choose a VPN location

Norton selects an optimal regional data center by default. If you need a different location, open the location selector and choose a country or city where the app offers one. Norton’s location guide also describes searching available locations. The controls can vary by app version, operating system, and plan, so use the labels shown in your app.

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TP-Link ER605, Wired Gigabit VPN Router
  • 【Five Gigabit Ports】1 Gigabit WAN Port plus 2 Gigabit WAN/LAN Ports plus 2 Gigabit LAN Port. Up to 3 WAN ports optimize bandwidth usage through one device.
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  • 【Abundant Security Features】Advanced firewall policies, DoS defense, IP/MAC/URL filtering, speed test and more security functions protect your network and data.
  • 【Highly Secure VPN】Supports up to 20× LAN-to-LAN IPsec, 16× OpenVPN, 16× L2TP, and 16× PPTP VPN connections.
  • Security - SPI Firewall, VPN Pass through, FTP/H.323/PPTP/SIP/IPsec ALG, DoS Defence, Ping of Death and Local Management. Standards and Protocols IEEE 802.3, 802.3u, 802.3ab, IEEE 802.3x, IEEE 802.1q

Know what happens when you change locations

Changing locations can briefly interrupt the secure connection. If Kill Switch is enabled, Norton blocks internet access until the VPN reconnects; this avoids sending traffic outside the VPN during the interruption. On Windows and Mac, Norton’s prompt may let you enable Kill Switch or proceed without it. If you enable it, expect internet access to remain blocked until the connection returns.

Keep a particular app outside the VPN

If a printer, scanner, email client, or another app has trouble while the VPN is on, first disconnect the VPN to check whether it is causing the problem. If you need the VPN active for other traffic, Split Tunneling can exclude selected app traffic on Windows, macOS, and Android, according to Norton’s support instructions. Those instructions do not establish that Split Tunneling is available on iOS.

Rank #2
GL.iNet GL-SFT1200 Opal Travel Router, AC1200 Dual-Band Wi-Fi
  • 【AC1200 Dual-band Wireless Router】Simultaneous dual-band with wireless speed up to 300 Mbps (2.4GHz) + 867 Mbps (5GHz). 2.4GHz band can handles some simple tasks like emails or web browsing while bandwidth intensive tasks such as gaming or 4K video streaming can be handled by the 5GHz band.*Speed tests are conducted on a local network. Real-world speeds may differ depending on your network configuration.*
  • 【Easy Setup】Please refer to the User Manual and the Unboxing & Setup video guide on Amazon for detailed setup instructions and methods for connecting to the Internet.
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  • 【Full Gigabit Ports】Gigabit Wireless Internet Router with 2 Gigabit LAN ports and 1 Gigabit WAN ports, ideal for lots of internet plan and allow you to connect your wired devices directly.
  • 【Keep your Internet Safe】IPv6 supported. OpenVPN & WireGuard pre-installed, compatible with 30+ VPN service providers. Cloudflare encryption supported to protect the privacy.
  1. Disconnect the VPN before changing Split Tunneling exclusions.
  2. Open the app’s settings and find Split Tunneling.
  3. Select the apps whose traffic should be excluded, then reconnect the VPN and test them.

Troubleshoot connection and access problems

The VPN will not connect or a site will not load

Try another available region. A different location may resolve a connection or site-access problem, but it does not guarantee access to a particular website or streaming service.

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A site fails, streaming will not load, or CAPTCHAs keep appearing

Norton documents a manual IP refresh as a troubleshooting option. The VPN must be connected and not paused; the refreshed IP stays in the same location. A Kill Switch prompt may appear during the refresh. This is an option to try, not a promise that a service will work afterward.

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ASUS RT-AX1800S Dual Band WiFi 6 Extendable Router, Subscription-Free Network Security, Parental Control, Built-in VPN, AiMesh Compatible, Gaming & Streaming, Smart Home
  • New-Gen WiFi Standard – WiFi 6(802.11ax) standard supporting MU-MIMO and OFDMA technology for better efficiency and throughput.Antenna : External antenna x 4. Processor : Dual-core (4 VPE). Power Supply : AC Input : 110V~240V(50~60Hz), DC Output : 12 V with max. 1.5A current.
  • Ultra-fast WiFi Speed – RT-AX1800S supports 1024-QAM for dramatically faster wireless connections
  • Increase Capacity and Efficiency – Supporting not only MU-MIMO but also OFDMA technique to efficiently allocate channels, communicate with multiple devices simultaneously
  • 5 Gigabit ports – One Gigabit WAN port and four Gigabit LAN ports, 10X faster than 100–Base T Ethernet.
  • Commercial-grade Security Anywhere – Protect your home network with AiProtection Classic, powered by Trend Micro. And when away from home, ASUS Instant Guard gives you a one-click secure VPN.

A printer or app stops working

Test the app once with the VPN disconnected. If that fixes it and you need the VPN on, use Split Tunneling where supported, making sure the VPN is off while you change the exclusions.

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Check your app’s current controls

These steps describe Norton’s documented app behavior, but menus and feature availability can change with app releases, operating systems, and plans. The support instructions do not establish a complete plan-by-plan feature matrix; check the options shown in your current Norton app and account.

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TP-Link Dual-Band AX3000 Wi-Fi 6 Wireless Gigabit Internet Router for Home
  • Next-Gen Gigabit Wi-Fi 6 Speeds: 2402 Mbps on 5 GHz and 574 Mbps on 2.4 GHz bands ensure smoother streaming and faster downloads; support VPN server and VPN client¹
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GL.iNet GL-BE3600 Slate 7 Wi-Fi 7 Travel Router Touchscreen 2.5G
  • 【DUAL BAND WIFI 7 TRAVEL ROUTER】Products with US, UK, EU, AU Plug; Dual band network with wireless speed 688Mbps (2.4G)+2882Mbps (5G); Dual 2.5G Ethernet Ports (1x WAN and 1x LAN Port); USB 3.0 port.
  • 【NETWORK CONTROL WITH TOUCHSCREEN SIMPLICITY】Slate 7’s touchscreen interface lets you scan QR codes for quick Wi-Fi, monitor speed in real time, toggle VPN on/off, and switch providers directly on the display. Color-coded indicators provide instant network status updates for Ethernet, Tethering, Repeater, and Cellular modes, offering a seamless, user-friendly experience.
  • 【OpenWrt 23.05 FIRMWARE】The Slate 7 (GL-BE3600) is a high-performance Wi-Fi 7 travel router, built with OpenWrt 23.05 (Kernel 5.4.213) for maximum customization and advanced networking capabilities. With 512MB storage, total customization with open-source freedom and flexible installation of OpenWrt plugins.
  • 【VPN CLIENT & SERVER】OpenVPN and WireGuard are pre-installed, compatible with 30+ VPN service providers (active subscription required). Simply log in to your existing VPN account with our portable wifi device, and Slate 7 automatically encrypts all network traffic within the connected network. Max. VPN speed of 100 Mbps (OpenVPN); 540 Mbps (WireGuard). *Speed tests are conducted on a local network. Real-world speeds may differ depending on your network configuration.*
  • 【PERFECT PORTABLE WIFI ROUTER FOR TRAVEL】The Slate 7 is an ideal portable internet device perfect for international travel. With its mini size and travel-friendly features, the pocket Wi-Fi router is the perfect companion for travelers in need of a secure internet connectivity on the go in which includes hotels or cruise ships.

Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.

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