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Only 24% of organizations involve IT/AV before space planning begins, according to Logitech’s 2026 Workplace Equation survey. Its findings point to a practical problem: workplace technology decisions can be made without the teams responsible for deploying and supporting it. Logitech’s proposed fix is to bring IT/AV, HR and Real Estate or Facilities into planning early, then track technology-related disruption as part of workplace performance.
What Logitech’s study found
The Harris Poll conducted the survey on behalf of Logitech. It gathered responses from 1,700 workplace-experience decision-makers at companies with at least 500 employees across Canada, France, Germany, India, Japan, the Philippines, Saudi Arabia, Singapore, the United Arab Emirates, the United Kingdom and the United States. Fieldwork ran from May 13 to June 4, 2026. The results describe decision-makers’ reported views and experiences, not objective measurements of every business. Logitech’s study summary and its September 9, 2026 release provide the findings and methodology.
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- Logitech reports that 24% of organizations involve IT/AV before space planning begins.
- 87% of leaders connect strong workplace experience with productivity and collaboration outcomes, while 27% say workplace experience is a core business strategy.
- 58% feel confident they have the right ROI data to justify workplace-experience and technology investments.
- 34% report having a unified workplace-experience function.
These figures suggest a gap between recognizing the importance of workplace experience and organizing or measuring it consistently. They do not establish that technology problems alone cause a particular business-wide productivity decline.
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In Logitech’s survey, the median reported productivity loss during a meeting technical issue—such as failed audio or a dropped connection—was 12.2 minutes per person per affected meeting. Thirty percent of respondents said a single technical disruption costs 16 or more minutes per person. These are survey-reported estimates, not direct measurements of every worker or meeting, and they do not show how much time a specific equipment upgrade would recover. Logitech’s findings also say 71% of respondents report employees experience technology issues at least sometimes, with 30% saying often or very often.
Logitech further reports that 94% of respondents say workplace-experience failures have created at least one business cost, and 51% cite productivity loss when workplace experience fails. The survey captures leaders’ reported experiences; it does not isolate the effects of meeting-room technology from other causes.
When should IT be involved in office planning?
Before room layouts and infrastructure decisions are fixed. Logitech recommends bringing IT/AV, HR and Real Estate or Facilities together at the start of space planning, rather than asking technology teams to retrofit rooms after design choices have been made. That timing gives the teams a chance to agree on what each space is for and account for technology deployment and support as part of the plan.
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“Strong workplace experiences start when IT, HR, and Real Estate teams work from the same playbook,” said Henry Levak, general manager of Team Workspace Solutions at Logitech. The quote appeared in Logitech’s September 9, 2026 press release.
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Logitech’s overall figure is 24% involving IT/AV before planning begins. TechRadar separately reported a 31% figure for the UK; that is a country-specific claim from secondary coverage, not the overall survey result, and Logitech’s topline summary does not independently show that UK breakdown. TechRadar’s September 21, 2026 article is the source for that separate figure.
How to measure meeting-room technology’s ROI
The survey does not provide a universal ROI formula or show that a particular product will pay for itself. Logitech recommends agreeing on shared measures and tracking technology downtime alongside broader workplace-experience indicators. For a useful internal baseline, organizations can track:
- Technology support-ticket volume and device performance.
- Meeting-start delays associated with room technology issues.
- Employee sentiment, considered alongside sensor data rather than treated as a substitute for it.
- Whether rooms are designed for their intended work, not simply for attendance.
To evaluate an investment, compare these measures before and after a change and define in advance which disruptions count. For example, a delayed meeting start should only be attributed to room technology when there is a documented technical issue, not merely because a meeting began late. This is a practical way to apply the report’s recommendations, not a measurement method tested or validated by the survey.
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What the findings do—and do not—show
The survey makes a case for coordination and better visibility into technology-related interruptions; it is not an independent causal study or a product test. Its published topline findings do not establish the exact wording of the survey questions, detailed subgroup comparisons, or the return a particular organization would get from new equipment. A company should use its own room data, support records and employee feedback to decide what needs fixing.
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