If your crypto exchange account is under review, you may not be able to withdraw until the exchange completes its checks. Start by reading the exact notice in the official app or website, checking your registered email, completing any requested verification, and contacting support through the exchange’s official channel if the next step is unclear. Whether any withdrawal remains available depends on the exchange, the reason for review, your location, and the asset or payment method involved.
First, confirm the restriction and its source
- Open the exchange’s official app or type its known website address yourself. Do not use links in unsolicited messages or search ads to access support.
- Read the account banner, withdrawal status, and any notice sent to your registered email, including the spam folder. Note the exact wording, date, and any case or reference number.
- Identify what is actually restricted: the whole account, one withdrawal, a funding method, verification, a recent security change, or a closed account. These situations can have different rules and available actions.
“Under review” is not a universal status with one standard remedy. Exchanges may review security events, identity information, payment reversals, suspected scam activity, or legal and compliance concerns. Some restrictions are time-based; others need manual review. Do not assume that a balance being visible means it can be withdrawn.
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Complete the exchange’s requested steps
Submit accurate identity or transaction information only through the official workflow named in the notice. Respond promptly if the exchange asks for more information, and keep a record of what you submitted and when. Use an in-product appeal only if the exchange offers one for your particular restriction.
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For example, Binance documents an in-product withdrawal appeal for certain failed-verification situations, but also says some restrictions involving legal or regulatory obligations may not be appealable. Its cited help page was published January 8, 2020, so its exact interface and availability may differ by region and should be checked in the current app.
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Ask support a specific question
If the notice does not explain what to do, contact support from inside the app or through the exchange’s official website. A focused message can help distinguish a temporary hold from a manual account review:
Is this a time-based withdrawal hold or a manual account review? Is any withdrawal method currently available? What exact information is still required, and where should I submit it? Is there an appeal route for this restriction?
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Support may not be able to disclose every risk signal or internal decision. Kraken, for example, says it may withhold some details about account closures for privacy and security reasons.
What the published exchange guidance says
The examples below describe specific help pages and scenarios, not guaranteed outcomes for every customer. Availability can vary by restriction and location.
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| Exchange and scenario | What its cited help page says | What not to infer |
|---|---|---|
| Kraken: account restriction or funding suspension | Kraken lists possible triggers including security or malicious activity, prohibited-wallet concerns, chargebacks, identity information, unanswered requests, and terms-related issues. If funding is temporarily suspended, deposits and withdrawals in fiat and cryptocurrency can be disabled during review; Kraken may request documents by email. For a withdrawal held for internal review, it says it will contact the customer within five business days. Kraken: Why is my account restricted? | The five-business-day statement applies to contact about a withdrawal held for internal review, not a promise that all reviews or withdrawals will be resolved within that period. |
| Kraken: funding or security hold | Kraken describes 72-hour holds for some instant purchases, seven-day holds for some ACH Plaid deposits, and holds of up to 24 hours for withdrawals to newly added addresses after a password change. Other holds may require Support. Kraken: Why is there a withdrawal hold on my account? | These are examples of particular funding or security holds, not an expected timeline for a broader compliance review. Kraken’s page was updated August 18, 2026. |
| Kraken: withdrawal status | Kraken defines “On hold” as a withdrawal that must be manually checked by Support. It says cancellation can be requested only while a withdrawal is “Initiated” or “Pending”; cancellation of a Pending withdrawal is not guaranteed. Kraken: Cryptocurrency withdrawal statuses | Cancellation options concern the exchange’s processing status. Once a crypto withdrawal has been broadcast to a blockchain, the exchange generally cannot retrieve it. |
| Binance: security suspension or certain verification failures | Binance says some security actions can suspend withdrawals for 24–48 hours. It describes identity verification and, in certain failed-verification cases, an in-product withdrawal appeal. Binance: How to Reactivate the Withdrawal Function for My Binance Account? | The 24–48-hour period applies to certain security suspensions, not all reviews. Some restrictions may not be appealable, and the cited page dates to January 8, 2020. |
| Coinbase: restricted account | Coinbase says in-app or web notifications outline required steps. Some customers under review may be able to convert crypto to cash and withdraw it to a verified bank account, depending on the restriction and other factors. It cautions that completing verification or responding to notices does not guarantee removal of restrictions. Coinbase: Unable to send assets from a restricted account | The cash-and-bank option is not established for every restricted account, asset, or location. |
Before attempting a withdrawal
- Do not create another account to evade the restriction, misstate who owns the funds, or use someone else’s bank account.
- Do not send funds to an address supplied by a supposed helper, and do not pay a “release fee” to someone claiming they can unlock the exchange balance. A wallet, recovery service, or external product cannot make the exchange approve a restricted withdrawal.
- Check the withdrawal status before taking action. A transaction still marked Initiated or Pending may have a cancellation request option on Kraken, but cancellation is not assured for Pending withdrawals.
- Remember that crypto transfers are consequential: after a withdrawal is sent to the blockchain, it generally cannot be recalled by the exchange.
Keep communications inside official support channels. Kraken warns that scammers may impersonate support and pressure customers. If the exchange refers to a formal legal or regulatory restriction, generic help guidance cannot determine your rights; seek advice appropriate to your jurisdiction.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.If the account is closed rather than temporarily under review
Closure is a different situation from a temporary review. Kraken says a remaining balance may be withdrawn to a previously linked bank account in the account holder’s name, unless additional verification or legal or compliance restrictions apply. Crypto may need to be converted to fiat first, and a withdrawal can still be manually reviewed. See Kraken’s account-closure guidance for that specific case.
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