On the Teams desktop app for Windows or Mac, open Settings and more > Settings > Devices, choose the microphone and speaker you plan to use, then select Make a test call. Follow Test Call Bot’s prompts, record a short message, and listen to the playback. The summary helps you check that Teams can capture your voice and play sound through the selected speaker.
Run a test call in Teams for Windows or Mac
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In Teams, select Settings and more > Settings > Devices.
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Under Audio settings, select the microphone and speaker you intend to use in the meeting.
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Select Make a test call and follow Test Call Bot’s instructions. Record a short message when prompted.
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Logitech H390 Wired Headset PC/Laptop Stereo Headphones, USB-A, Black | For PC/Laptop, stereo headphones, microphone, in-line controls, works with Chromebook- Digital Stereo Sound: Fine-tuned drivers provide enhanced digital audio for music, calls, meetings and more
- Rotating Noise Canceling Mic: Minimizes unwanted background noise for clear conversations; the rotating boom arm can be tucked out of the way when you’re not using it
- Handy In-line Controls: Simple in-line controls on the headset cable let you adjust the volume or mute calls without disruption
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- Padded Comfort: Comfortable headphones with adjustable headband features swivel-mounted, leatherette ear cushions for hours of comfort and is easy to clean
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Listen to the playback, then review the call summary. If you hear your recorded voice clearly, the selected microphone captured it and the selected speaker played it back.
Microsoft says the test recording is deleted immediately after the call and is not retained or used by Microsoft. See Microsoft’s Teams call settings guidance.
Check audio before joining a meeting
The pre-join screen gives you another chance to choose an audio source. Select the audio option and, if you choose Computer audio, open Audio settings to inspect or change the microphone and speaker. Depending on the meeting and organizational policies, the available choices may include computer audio, phone audio, room audio, or joining without audio. Details are in Microsoft’s guide to joining a Teams meeting.
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- Versatile headset: Great for Internet calls and listening to music from your Mac or Windows computer
- Plug-and-play USB connection: Simply plug the headset into your PC for quick and easy stereo audio
- Clear digital sound: Pure USB digital audio for crystal clear music and calls
- Rotating boom microphone: Reduces background noise for clear chats, rotates up and hides away when you’re listening to music
- Comfortable design: Lightweight adjustable headband and foam ear cups for a feel-good fit
If the microphone or speaker does not work
The device is missing from Teams
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For Bluetooth equipment, check that it is charged and connected to your computer.
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For a wired device, unplug it and reconnect it, then check Teams’ device list again.
These are Microsoft’s recommended first checks in its Teams meeting audio troubleshooting guidance.
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- 285G LIGHTWEIGHT BUILD — Experience superior audio and game for hours without being weighed down by the headset
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- HYPERCLEAR CARDIOID MIC — An improved pickup pattern ensures more voice and less noise with the sweet spot easily placed at the mouth because of the mic’s bendable design
- HYBRID FABRIC AND MEMORY FOAM EAR CUSHIONS — Wrapped in a combination of breathable fabric and plush leatherette to provide a snug fit to ensure constant comfort for prolonged gaming
- 7.1 SURROUND SOUND — Provides accurate positional audio that lets you pinpoint intuitively where every sound is coming from. *Only available on Windows 10 64-bit
You cannot hear sound from the speaker
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Confirm that the intended output device is selected in Teams and that it is not muted.
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In Windows, open System > Sound and confirm that the correct output is selected and unmuted.
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If you are using Remote Desktop, check the computer’s local audio routing as well as Teams’ speaker selection.
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Amazon Basics On Ear Wired Computer Headset with Adjustable Microphone, 3.5mm Port or in-Line Control with USB-A Port, Foldable, Clear Sound, Small/Medium Size, Black- How it Fits: On-ear compact design may feel snug initially—adjust properly and wear 30-60 minutes daily for the first week. Optimal comfort achieved after 1-2 weeks as ear cups conform to your ears. Take 10-minute breaks during extended use.
- Wired computer headset with foldable design; ideal for calls, meetings, online learning, and more. Compact headset measures 6.1" W x 7.2" H with 2.8" ear cups and 4.4" boom mic. Ideal fit for small to medium head sizes
- Flexible, adjustable boom mic can be positioned at any angle; unidirectional mic reduces the background noise to ensure crisp, bright conversations (Provided that your conversation is under the correct direction of the microphone)
- 32mm speaker drivers offer an immersive listening experience with clear sound quality
- One-touch mute/unmute with intuitive in-line control box; Using microphone, slide the button upward to unmute and enabled audio settings in your device. For USB connection, ensure the 3.5mm jack (4-pin) is fully inserted into the USB adapter. For direct 3.5mm connection, first remove the USB adapter from your device
Teams cannot capture your voice
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Make sure the microphone is not muted in Teams and that Teams has the intended input selected.
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Check that Windows or your web browser allows microphone access. In Windows, also verify in System > Sound that the microphone is enabled and unmuted.
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If the microphone is in a Bluetooth headset, check its charge and make sure it is not connected to another device.
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NUBWO HW02 USB Headset with Microphone Noise Cancelling &in-line Control, Ultra Comfort Computer Headset for Laptop pc, On-Ear Wired Office Call Center Headphone for Boom Skype Webinars（Black）- NUBWO PC Headset with Mic, 3.5mm/USB Computer Headset with Detachable surround sound Vol./Mute USB Control, On-Ear Wire VoIP Headsets for casual gaming, e-learning and music
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- Crystal-Clear Conversation，Featuring an adjustable boom microphone for clear and natural calls on major platforms like MS Teams, Skype, Zoom, etc. The simple and lightweight design, weighing only 60 grams, is perfect for all-day use, long conference calls, and multimedia listening
- Ntuitive Inline Controls, Keep focus on the conversations with simple call control buttons; and adjust volume, mute the microphone and the speaker easily; The indicator lights let you know whether it's mute or not
- Wide Compatibility, Using the 3.5 mm connection to plug directly into a smartphone or tablet. And the detachable USB inline controls let you silent, mute, and control the volume of PC/MAC calls with ease
For more checks, see Microsoft’s audio troubleshooting steps.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.If you use Teams on the web
Microsoft says the separate Make a test call feature is unavailable in Teams for the web. You can still use the pre-join audio settings to choose available devices, check your browser’s microphone permission, and confirm the correct input and output in system sound settings. The test-call feature is currently available in English, according to Microsoft Support.
Choose another audio source if your computer audio is unavailable
If the meeting offers it, phone audio can provide the microphone and speaker connection while you continue using the computer for other meeting functions. Room audio may also be available when joining from a meeting room. These options depend on the meeting’s configuration and organizational policies; check the pre-join audio choices before joining. A new headset is not required for the built-in test call, though Microsoft lists headsets and speakerphones among examples of Teams-certified devices.
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