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Random freezes, missing sound and display glitches usually trace back to one bad driver. Find and replace yours safely.Free scan · under a minuteOn most Samsung Galaxy devices, press and release the Side or Power key and Volume Down at the same time. To capture a page longer than one screen, use Scroll capture from the screenshot toolbar; to save motion as a video, look for Screen recorder in the Quick Panel. Which options appear depends on your model, software, settings, and the content you’re trying to capture.
Take a screenshot with the buttons
Press and release the Side or Power key and Volume Down simultaneously. A screen flash or preview usually confirms the capture. The buttons’ names and locations vary by device; check your model’s manual if the combination does not work. On some older Galaxy devices with a physical Home button, Samsung lists Power and Home as the screenshot combination. Samsung’s screenshot instructions and Samsung Canada’s guide describe these options.
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Other ways to capture the screen
Use Palm swipe if your Galaxy supports it
Search Settings for “Palm swipe to capture.” If the option is available, it may also be under Settings > Advanced features > Motions and gestures. Turn it on, then swipe the edge of your hand horizontally across the screen. Samsung notes that gesture availability varies by model and software, and Palm swipe cannot be used while the keyboard is showing. If the setting is absent, your device may not support this gesture. See Samsung’s instructions and its UK support guide.
Try voice commands or S Pen Screen Write
Samsung lists Bixby and Google Assistant voice commands as possible hands-free screenshot routes, but availability depends on the device and configured assistant. On Galaxy devices equipped with an S Pen, open Air Command and select Screen Write to capture and annotate the screen. These are optional methods, not features available on every Galaxy.
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- PRIVACY DISPLAY: Automatically hide your screen from those beside you. The built-in privacy display can be preset¹ to turn on when receiving notifications, typing passwords, or using specific apps
- TYPE IT IN. TRANSFORM IT FAST: Enhance any shot in seconds on your smartphone by using Photo Assist² with Galaxy AI.³ Add objects, restore details, or apply new styles by simply typing or tapping
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Capture a long page as one image
Scroll capture can extend a screenshot down a webpage or other scrollable content, saving the result as one image. First take an ordinary screenshot on the page. When the screenshot toolbar appears, tap its Scroll capture control; tap it again as needed to capture more of the page. Samsung describes the feature in its Scroll capture instructions.
- The control generally appears when content continues beyond the visible screen; it may be unavailable in some apps or websites.
- If it is missing, check whether the screenshot toolbar is enabled and whether the page can scroll.
- Scroll capture is for extended still images, not video.
Edit, find, and share the screenshot
Tap the screenshot preview to open the available toolbar options. Depending on your device and software, you may be able to crop, draw, add a tag, or share directly. To find a saved screenshot later, open Gallery > Albums > Screenshots, or look in My Files > Images. Select the image and use Share to send it. Menu names and available tools can vary across Galaxy models and software versions. Samsung’s guide describes the toolbar and saved-image locations.
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- Please note, this device does not support E-SIM; This 4G model is compatible with all GSM networks worldwide outside of the U.S. In the US, ONLY compatible with T-Mobile and their MVNO's (Metro and Standup). It will NOT work with other CDMA carriers, and it is also not compatible with their MVNO (Visible, Xfinity Mobile, US Mobile, Cricket Wireless, etc).
- Compatibility with certain third-party devices and accessibility accessories, including some hearing aids, may vary depending on manufacturer support, Bluetooth protocols, software compatibility, and regional firmware limitations. For additional hearing aid compatibility information, please refer to Samsung’s official support documentation.
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When to record the screen instead
A screenshot saves one still image. To capture activity as video, check the Quick Panel for Screen recorder, if your Galaxy supports it. Samsung documents options such as sound selection and showing touch interactions in its screen-recording guide. Some photos or videos are protected and cannot be recorded.
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Samsung’s UK support guide gives version-specific limits: on Android 10 with One UI 2.5, recording is limited to up to one hour or 4 GB; on Android 11 with One UI 3.0 or later, it states there is no file-size or recording-time limit. These instructions do not establish support or limits for every Galaxy model, so check the guide or manual for your device. Samsung also explains how to use Screen recorder.
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- TYPE IT IN. TRANSFORM IT FAST: Enhance any shot in seconds on your smartphone by using Photo Assist¹ with Galaxy AI.² Add objects, restore details, or apply new styles by simply typing or tapping
- MAKE IT. EDIT IT. SHARE IT: Turn everyday moments into something personal with creative tools built right into your mobile whether it’s a special contact photo, custom wallpaper, an invitation or more³
- FAST. POWERFUL. AI-READY: Power through your day with AI-accelerated performance from our fastest, smoothest and most powerful Galaxy processor yet, built to keep up with everything you do
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- FIT EVERYONE IN THE SHOT: Group selfies are easier on your Samsung phone with a wider front camera⁴ that captures more of the scene, so no one gets left out of the moment
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- YOUR CONTENT, SUPER SMOOTH: The ultra-clear 6.7" FHD+ Super AMOLED display of Galaxy A17 5G helps bring your content to life, whether you're scrolling through recipes or video chatting with loved ones.¹
- LIVE FAST. CHARGE FASTER: Focus more on the moment and less on your battery percentage with Galaxy A17 5G. Super Fast Charging powers up your battery so you can get back to life sooner.²
- MEMORIES MADE PICTURE PERFECT: Capture every angle in stunning clarity, from wide family photos to close-ups of friends, with the triple-lens camera on Galaxy A17 5G.
- NEED MORE STORAGE? WE HAVE YOU COVERED: With an improved 2TB of expandable storage, Galaxy A17 5G makes it easy to keep cherished photos, videos and important files readily accessible whenever you need them.³
- BUILT TO LAST: With an improved IP54 rating, Galaxy A17 5G is even more durable than before.⁴ It’s built to resist splashes and dust and comes with a stronger yet slimmer Gorilla Glass Victus front and Glass Fiber Reinforced Polymer back.
If a screenshot method does not work
- Buttons: Confirm the correct keys and press them together, then release. Older devices may use Power and a physical Home button.
- Palm swipe: Check that the setting exists and is enabled, and close the keyboard before swiping. The gesture may not be supported on your model.
- Scroll capture: Make sure the page extends beyond one screen and the screenshot toolbar is enabled. Some apps and sites do not offer the control.
- Protected content: An app may intentionally block screenshots or recordings for privacy, security, or copyright reasons. The restriction is not necessarily a device fault.
- Screen recording: Look for Screen recorder in the Quick Panel; its availability and settings depend on the model and software.
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