Do these 3 things before closing this tab:
1Repair Windows errors before they cause bigger problems2Fix the driver behind crashes, sound loss and screen glitches3Clear out junk files and repair common Windows errorsTo start using UPI in India, install a trusted UPI app, verify the mobile number registered with your bank, link your account, and set a UPI PIN if the app requires one. Before sending money, check the recipient and amount shown in the app; enter your PIN only to authorize a payment you intend to make.
How do I set up UPI?
UPI apps can differ in their screens, eligibility checks and PIN setup options. The steps below use BHIM as an example because NPCI publishes its setup flow; your bank or chosen app may ask for information in a different order. BHIM supports Android and iOS, according to NPCI’s BHIM page.
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- Install an app from its official app-store listing. Do not follow an app link sent unexpectedly by a stranger. You can check BHIM’s official information on NPCI’s BHIM page.
- Choose the SIM with your bank-registered mobile number. In the BHIM flow, select that SIM for verification, then set an app passcode. The app passcode is not the same thing as your UPI PIN.
- Choose and link your bank account. The app searches for accounts associated with the mobile number it verified. If you are setting a UPI PIN for the first time in BHIM, NPCI says the flow uses the last six digits and expiry date of your debit card.
- Set a UPI PIN if prompted. A UPI PIN authorizes transactions. It is not interchangeable with your debit-card PIN or a bank-issued MPIN; NPCI notes that an MPIN differs from a UPI PIN in its UPI FAQ.
How do I link my bank account to UPI?
Follow your chosen app’s bank-linking prompts and select the account you want to use. Keep your bank-registered SIM active in the phone during verification. In BHIM, the app verifies the mobile number through the selected SIM and then looks for linked accounts. Your app and bank determine which accounts are eligible and what verification options are available.
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How do I make my first UPI payment?
- Choose how to pay. Enter the recipient’s UPI ID or use the app’s scan-and-pay feature, as available in your app.
- Check the payment details in your app. Confirm that the recipient shown is the person or business you intend to pay and that the amount is correct.
- Authorize only the intended payment. Enter your UPI PIN when the app asks you to authorize that payment. Do not enter it just because someone says they are sending you money.
- Check the result in your own app. Look at the transaction status or history and check for the bank’s confirmation. A screenshot sent by the other person is not proof that money reached your account.
How do I keep my UPI PIN and payments safe?
- Keep the PIN private. NPCI’s UPI FAQ says, “Please do not share your UPI-PIN with anyone,” and adds that “your bank’s customer support will never ask for it.”
- Be wary of unexpected rewards. Do not follow unsolicited links or scan QR codes that promise a reward in exchange for entering your UPI PIN. NPCI describes this type of fraud on its Fraud Awareness page.
- Remember that receiving money does not require you to authorize a payment. Never enter your PIN merely to receive funds.
- Verify in your own account. Check the transaction status in your app and the confirmation from your bank rather than relying on a payment screenshot.
Why is my bank account not showing in the UPI app?
First check whether the mobile number verified by the app matches the number registered with your bank, and whether you selected the SIM carrying that number. NPCI says a mismatch can prevent the account from appearing. If the number and SIM are correct but the account still does not show, ask your bank or app provider about account eligibility and verification requirements.
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What should I do if I forget my UPI PIN?
NPCI says a forgotten UPI PIN can be regenerated using debit-card details. The precise steps and bank requirements can differ by app and bank, so use the reset option inside your official UPI app rather than following instructions from an unsolicited caller or message.
How can I tell if a UPI payment went through?
Check the transaction’s status in your UPI app and look for confirmation from your bank. NPCI’s UPI FAQ identifies the success status and bank SMS as relevant confirmation. If the status is pending or unclear, retain the transaction details and check again in the app; do not treat the recipient’s screenshot as confirmation.
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What should I do if my UPI payment failed but my account was debited?
Keep the transaction details, check the status in your app and contact your bank if the issue persists. NPCI says a failed transaction should be reversed and advises contacting the bank if the refund has not arrived within an hour. That is guidance for the failure state described in its FAQ, not a guaranteed reversal time for every bank or transaction.
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NPCI describes a case where a delay at the beneficiary bank can mean the amount reaches the recipient within 48 hours. This timing applies to that described delay, not every pending payment. Check the transaction status and contact your bank if it remains unresolved.
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Raise or track a complaint
You can raise or track a grievance through a participating UPI app or NPCI’s complaint portal. Keep the transaction details and save the complaint reference number so you can follow up.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.What if my phone or SIM is lost or changed?
Contact your bank or mobile provider promptly and follow their instructions for blocking access or restoring service. NPCI says a changed SIM, mobile number or PSP app requires UPI re-registration; its FAQ also advises contacting the bank after phone loss.
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