To report a specific ChatGPT answer for a safety or legal concern, use the thumbs-down control beneath that message and choose “Select an issue” → “Safety or Legal concern.” For account help, product questions, or troubleshooting, open the chat bubble at the bottom-right of help.openai.com. These are different routes: a response report is not a support request.
How to report a ChatGPT response
On ChatGPT web, iOS, or Android, report the message that raises the concern:
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- Tap the thumbs-down (👎) control beneath the ChatGPT message.
- Tap “Select an issue.”
- Choose “Safety or Legal concern.”
- Follow the prompts to submit the report.
This is the documented route for reporting an individual response with a safety or legal concern. OpenAI’s instructions also describe a webform for reporting conversations, shared links, responses, GPTs, and forum posts that may violate its Terms of Use or applicable laws. See OpenAI’s reporting guidance for the current instructions.
Where to report other ChatGPT content
For a shared link, GPT, ad, or forum post, follow the content-specific instructions in OpenAI’s content-reporting guidance. The available in-product options can differ by content type and platform, so do not assume the response-report menu applies to every item. The guidance also directs users to a Report Content Form for broader reports and separate forms for copyright and trademark or counterfeit concerns. For a shared forum post or comment, include a link to the specific content.
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How to contact OpenAI Support
For account issues, product questions, or general troubleshooting, open the chat bubble at the bottom-right of help.openai.com. A virtual assistant handles the initial conversation; a human agent may join if the assistant cannot resolve the issue. Support is available in most languages. If your preferred language is not supported, OpenAI says the conversation will continue in English.
What to include in a Support request
Give Support enough detail to understand the problem and, where relevant, reproduce it. OpenAI recommends including:
- A clear, concise description and the steps that lead to the issue.
- The date and time, including the time zone.
- Relevant account, plan, product, workspace, or custom GPT identifiers.
- Helpful screenshots, recordings, or code snippets.
- For API issues, relevant request or completion IDs.
Do not share passwords or one-time codes, and avoid including personal or sensitive information that is not needed. A HAR file requested to investigate a browser issue can contain sensitive data; sanitize it before sharing.
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Which route should you use?
| Issue | Use this route |
|---|---|
| A specific ChatGPT response raises a safety or legal concern | Thumbs-down beneath the message → “Select an issue” → “Safety or Legal concern.” |
| Account, product, or general troubleshooting issue | Support chat bubble at the bottom-right of help.openai.com. |
| Other potentially violating content, such as a shared link, GPT, ad, or forum post | Follow the content-specific instructions in OpenAI’s reporting guidance or use the form it specifies. |
| Copyright, trademark, or counterfeit concern | Use the separate form specified in OpenAI’s reporting guidance. |
These routes and labels reflect OpenAI Help Center guidance accessed on October 7, 2026. If a control is missing or the workflow has changed, check the linked instructions. Reporting or contacting Support does not guarantee a particular response time or outcome.
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