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To reduce privacy and safety risks when using AI chatbots, share less sensitive information, check the specific service’s data and privacy controls, secure your account, and verify important answers elsewhere. A chatbot’s fluent or personal tone is not proof that it is confidential, correct, or exercising human judgment.
What information should you avoid sharing?
Assume that anything you type or upload may be received and processed by the service provider under its policies. The Federal Trade Commission (FTC) has warned that hosted AI services may receive sensitive or confidential information, and that companies’ privacy commitments apply to their data practices (FTC policy commentary, January 2024).
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Unless the service and your account are explicitly approved for the information’s use, do not submit:
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- Passwords, authentication codes, or full payment-card details.
- Private medical or identity documents.
- Confidential employer or client material.
- Another person’s personal information without a valid reason and permission.
When you need help with a sensitive situation, describe it without names, account numbers, addresses, or other identifying details. Redaction reduces unnecessary exposure, but it is not a guarantee of anonymity; unusual facts can still identify a person.
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Which privacy controls should you check?
Do not assume that one chatbot’s settings or policy apply to another. Read the current privacy information and inspect the controls for the account you actually use. Look specifically for how the provider handles prompts and uploads, model improvement, chat history, memory, retention, human review, deletion, and sharing with connected services. A setting change alone may not explain every retention or review practice, so check the provider’s policy as well.
- Model improvement: Find out whether conversations can be used to improve models and how to opt out.
- History and deletion: Check whether conversations remain in history and what deletion does—and does not—remove.
- Memory: Review what the service has saved for future chats and how to remove it.
- Retention and review: Look for stated retention periods and whether people may review content.
- Connected apps: Inspect permissions for apps, plugins, or other integrations and revoke access you no longer need.
- Account and workspace: Confirm which controls are available under your plan and whether an organization’s workspace rules apply.
These are separate questions, not interchangeable privacy switches. A model-improvement opt-out, chat-history setting, memory control, and temporary-chat mode can have different effects.
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How do ChatGPT’s model-improvement and temporary-chat controls differ?
ChatGPT provides a concrete example of why it is important to read what each control does. OpenAI’s documentation says that turning off “Improve the model for everyone” leaves regular conversations in chat history. Temporary chats, by contrast, do not appear in history, do not create memories, and are not used to improve models while in temporary mode. OpenAI may retain temporary chats for up to 30 days for safety purposes. These are OpenAI’s stated ChatGPT practices, not a guarantee for other chatbots; available controls can also vary by account, plan, and workspace.
See OpenAI’s ChatGPT data controls and consumer data handling information for the current details.
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How should you handle memory and connected apps?
Review saved memories and connected-app permissions separately from chat history. OpenAI says deleting a chat does not automatically delete a memory saved from it. Connected apps may access information according to the permissions granted to them. For ChatGPT, use the Privacy Center to review the available privacy and account controls. Other providers may organize these options differently.
How can you protect access to your chatbot account?
Use a unique, strong password and enable multifactor authentication (MFA) if the service offers it. A FIDO2 security key can serve as an optional physical factor where the chatbot and account support it. Follow the provider’s setup instructions and keep any recovery method secure.
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Password and MFA protections help prevent someone else from accessing your account; they do not determine how the service processes prompts, retains chats, or uses data. The FTC offers general account-security advice in its consumer guidance on securing a voice assistant, while OpenAI lists MFA among ChatGPT controls in its Privacy Center.
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How can you reduce the risk of acting on a misleading answer?
Check consequential claims against reliable sources or a qualified person before acting—especially advice involving health, money, legal rights, safety, or someone’s wellbeing. Conversational confidence is not evidence of accuracy, and a chatbot should not replace professional judgment.
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Be particularly thoughtful with companion-style chatbots and younger users. The FTC’s September 2025 inquiry asked providers about how they evaluate and mitigate possible negative impacts on children and teens; the inquiry is not a finding that every chatbot has caused harm. The FTC described these products as able to simulate human-like communication and interpersonal relationships (FTC inquiry, September 2025). A relationship-like tone does not establish that a system is a person, can keep a confidence, or can judge a situation safely.
There are also system-level risks that users cannot resolve through careful prompting alone. NIST notes that there is no foolproof way yet to protect AI systems from misdirection, in part because their training datasets are too large for people to monitor and filter successfully (NIST, January 2024). This is a risk discussion about AI systems, not a consumer comparison or a claim that every chatbot response is compromised.
How to assess a chatbot before relying on it
When choosing or reviewing a service, compare its documented practices rather than assuming that familiar features work the same everywhere. Check:
- Whether prompts are used for model improvement and how to opt out.
- How chat history, memory, and deletion work.
- Retention periods and whether human review may occur.
- Connected-app permissions and data sharing.
- Account security options, including MFA.
- Age controls and safeguards for companion-style features.
These checks help you make a more informed choice, but they do not establish a universal ranking of chatbot providers. Policies and account controls can change, so revisit the service’s own current documentation when your use or account changes.
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