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If your game is the MOC Games edition of Stickman GO, identify that edition first, then ask MOC Games for its current account-binding or recovery procedure. The Google Play listing identifies package com.gp.hcr.moc, developer MOCGAME JOINT STOCK PTE. LTD., and support email [email protected]. Developer replies on the listing direct players with problems to customer service through the official Facebook page at facebook.com/stickmango.vn.
No published source confirms a particular Settings path, supported sign-in provider, guest-account recovery window, required proof of ownership, or guarantee that lost progress can be restored. Do not borrow instructions from another game with the same name. Use the edition-specific checks and support process below.
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Confirm which Stickman GO you installed
Several apps use the name Stickman GO. Account instructions and support addresses can differ by publisher, so the first recovery step is an identity check rather than a reinstall.
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|---|---|---|
| Store title | Stickman GO | The title alone is not unique enough to identify the app. |
| Package ID | com.gp.hcr.moc |
This is the most precise identifier in the Google Play listing. |
| Developer | MOCGAME JOINT STOCK PTE. LTD. | Use this name when checking that a listing and support reply belong to the same publisher. |
| Platforms described by the listing | Android and Windows | Moving between platforms may require publisher-specific instructions; cross-platform recovery is not documented. |
| Genre shown by the listing | RPG/MMORPG | This helps distinguish the listing from unrelated similarly named apps. |
| Listing update shown | July 7, 2026 | Store information can change, so recheck the live listing before sending account details. |
Check on Android
- Open Google Play Store and search for Stickman GO.
- Open the installed app’s listing rather than relying on the icon or title on your home screen.
- Expand the developer or app details area and verify MOCGAME JOINT STOCK PTE. LTD..
- Where your Play Store view exposes package or app identity details, confirm
com.gp.hcr.moc. - Open the support section and compare the displayed contact with
[email protected]before using it.
Menu labels vary by Play Store version. If you cannot see the package ID, the developer name plus the listing’s support information is still a useful check. Take a screenshot of the listing details for your own records.
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Do not substitute another listing’s support address
A separate Google Play entry under HAPPY TIME GAMES uses a different package identity and lists [email protected]. That address is not evidence about the MOC Games edition. You can see the distinction in the separate listing at https://play.google.com/store/apps/details?hl=en&id=com.gp.hcr.happytime. If your installed app is not the MOC Games listing, stop and use the publisher and support route shown for your own edition.
What is actually documented about account protection
The MOC Games store information publishes a support contact and a social customer-service route, but it does not publish a complete account-security manual. The available information does not establish:
- an in-game account-binding menu or button name;
- whether binding uses Google, Facebook, Apple, an email address, a MOC Games account, or another provider;
- whether a guest profile can be converted after progress has been created;
- how long the publisher retains an inactive or unbound profile;
- which documents or transaction details support requires;
- whether Android and Windows share the same progression system; or
- a guaranteed restoration outcome after deletion, device loss, overwriting, or server errors.
That absence is important. A confidently written sequence copied from another game can bind the wrong account, overwrite local data, or send you to an impersonator. Ask MOC Games for the current instructions for your exact version and region.
Protect progress while you can still open the game
If your character is currently visible, treat the existing device as valuable evidence. Do not uninstall the app, clear its storage, reset the phone, or sign out of any account until you know how MOC Games identifies the profile.
Make a private record of the profile
- Screenshot the character name, server, level, guild, player ID, and any profile page where those details appear.
- Record the platform, device model, operating-system version, and the approximate date you started playing.
- Write down the last time the correct progress was visible and what happened immediately before it disappeared or became inaccessible.
- Keep purchase receipts, order numbers, and transaction dates in a secure location if you have bought in-game items. These are useful context, not stated official requirements.
- Note whether the profile was ever connected to a sign-in provider, but do not guess which account was used.
These notes do not create a backup by themselves. They give support enough context to distinguish your profile from another player’s account if the publisher can investigate it.
Ask for binding instructions before changing devices
Send a short request while the old device still works: explain that you want to protect the MOC Games edition before a phone change and ask for the exact current account-linking path. Request the names of the screens, the provider that must be used, and the verification step on the replacement device. Because no verified menu path is published, do not infer one from a different Stickman title.
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Secure the account you are actually told to use
If support confirms a provider-based login, secure that provider separately with a unique password, multi-factor authentication where available, and current recovery details. Never send a password, one-time code, backup code, or full payment-card number to game support or to a social-media account. A binding can only help if you can still access the bound account.
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The MOC Games Google Play listing displays [email protected]. Verify the address against the current store page before sending information, because store listings and support arrangements can change. Put the game edition and the problem in the subject rather than sending multiple vague messages.
Facebook customer service
Developer replies on the listing direct players with problems to customer service through facebook.com/stickmango.vn. Navigate from the official page, check that the page identity matches the listing, and avoid private accounts claiming to be staff. Use the page to ask where a case should be opened; do not post receipts, email addresses, player IDs, or other account details publicly.
A clear first message
The following is a safe structure. Replace the bracketed wording with your own details, and keep the template itself in a private email rather than a public comment.
Subject: Stickman GO (MOC Games) progress/account help — [character or player ID]Hello MOC Games support,
I am using the Stickman GO listing developed by MOCGAME JOINT STOCK PTE. LTD. (package com.gp.hcr.moc) on [Android or Windows].
Issue: [progress disappeared / new device shows a new profile / I need to bind the account before changing devices].
Character, server, or player ID: [details visible in the game].
Last time the correct progress was visible: [approximate date and time zone].
Device and version details: [model and operating-system version].
Relevant purchase dates or receipt numbers: [only if applicable].
Please tell me the current account-linking or recovery steps for this edition and what information you need. I will not send passwords or one-time codes.
Thank you.The identifying fields above are practical suggestions, not a published checklist. Support may request different information or may be unable to verify the account.
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- Pause destructive changes. Do not clear app data, uninstall, overwrite the old profile, or repeatedly create new characters while you are trying to establish what happened.
- Reconfirm the edition. Check the developer and package identity. If the listing is not MOC Games, do not use the MOC Games email or Facebook route.
- Capture the current state. Screenshot the blank profile, login screen, server list, error message, and any visible player identifier. Include the device date and time in your notes.
- Check the obvious account context without guessing. If support previously told you to use a particular provider, verify that you are signed in to the same provider account. Do not test random accounts by creating replacement profiles.
- Contact MOC Games. Email
[email protected]or use the customer-service route identified on facebook.com/stickmango.vn. State whether the old device still opens the original character. - Ask for a case-specific recovery path. Request the exact steps for your platform, server, and edition, and ask whether following them could replace the visible profile.
- Follow one set of instructions at a time. Save the support reply and record each action. If a step produces a different character or server, stop before accepting it as the recovered account.
- Test the result safely. After support confirms a successful link or restoration, close and reopen the game and verify the character, server, inventory, and purchases before retiring the old device.
The published information does not promise that lost progress can be restored. Support must determine whether the profile still exists and what verification is possible.
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Common situations and the safest response
You are buying a new phone
Keep the old phone signed in and connected to the internet until support confirms the binding method. Ask whether the same provider account must be used on the new phone and whether the Android-to-Android move differs from a move to Windows. Do not assume that copying app files or restoring a phone backup transfers server-side progress.
Your old phone was lost or broken
Use your screenshots, character details, server information, approximate dates, and receipts to open a support case. State that the original device is unavailable. If a provider account was already linked, mention that without sending its password. If the profile was never linked, the publisher may have fewer ways to verify ownership; no official recovery guarantee is published.
You reinstalled and see a new character
Stop playing on the new profile so that you do not confuse the record. Capture the new screen, note the server selected, and tell support whether the old installation had a visible player ID. Do not delete the new profile unless support explicitly tells you to; deletion could remove information useful for troubleshooting.
You played as a guest
The available MOC Games information does not state whether guest accounts are restorable, how long guest data is retained, or how a guest profile is converted. Ask support directly and provide the last-known character and server details. Advice from another publisher about guest recovery does not apply automatically.
You changed from Android to Windows
The listing says both Android and Windows are supported, but it does not confirm shared progression or a common login. Ask support whether your server and character are available on both platforms and which credentials, if any, must be used. Do not treat the presence of a Windows version as proof that progress synchronizes.
A purchase is missing along with progress
Include the store receipt number and purchase date in a private support message, while redacting payment-card details. A receipt can help identify a transaction, but the listing does not say that it is sufficient proof or that purchases guarantee restoration.
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How to avoid recovery scams and accidental loss
- Use only the support contact shown by the MOC Games listing or the customer-service route linked from the official page.
- Check the spelling of the email domain and the page address before replying. Impersonators may promise instant restoration in exchange for money or credentials.
- Never provide a password, one-time login code, recovery code, or complete payment-card number.
- Do not install an APK, remote-control tool, or “account fixer” sent through an unsolicited message.
- Do not pay an individual who claims to be a moderator unless the publisher’s verified support channel confirms the request and payment process.
- Keep the complete email thread and screenshots so you can explain which instructions were followed if the case is escalated.
Support may need enough information to investigate, but identity details should be sent privately and only through a route you have verified.
What the store’s data-safety section means
Google Play displays developer-provided declarations that the app may collect and share device or other IDs, that data is not encrypted, and that users can request deletion. The store also notes that these practices can vary and may be updated by the developer.
Those declarations are not a complete technical security audit. They do not establish how a particular account token is protected, whether every connection is encrypted, or how long recovery records are retained. Use them as a reason to minimize the information you disclose and to ask support where sensitive evidence should be sent.
If you are trying to recover progress, do not request deletion of game data until support explains the effect. A deletion request could remove records that might otherwise help investigate an account. If you later want data deleted, ask what will be removed and whether deletion is reversible before confirming it.
When support does not answer or the instructions conflict
No reply after your first message
Check that you contacted the MOC Games edition, that the address was copied correctly, and that your message includes a useful subject and player context. Send one concise follow-up in the same thread rather than opening many duplicate cases. Use the official Facebook customer-service route to ask how to reach the correct support queue, without publishing private account information.
You receive different instructions from different accounts
Do not combine the steps. Ask the verified listing-linked channel to confirm which message is authoritative for package com.gp.hcr.moc. Save screenshots of conflicting replies and mention the dates and account names when reporting them.
The game listing changes
Recheck the developer, package identity, support email, and official social link. A changed listing may reflect a new support arrangement or a different app using the same title. Use the contact displayed for the edition currently installed, not an old screenshot shared online.
A practical protection routine
Until MOC Games publishes a detailed binding guide, use a repeatable record-keeping routine:
- After meaningful progress, capture the player ID, server, and character screen.
- Keep receipts and support correspondence in a private folder.
- Review the installed listing before every device migration or reinstall.
- Ask support for current binding instructions while the original device still works.
- Verify the recovered character and server before deleting the old installation.
This routine cannot create a server backup or guarantee restoration. It reduces ambiguity and gives the publisher better information if you need help.
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What to expect from a future official account guide
If MOC Games publishes a formal procedure, check whether it answers these specific questions before relying on it:
- Which login methods are supported, and are they available in your region?
- Can an existing guest profile be bound without replacing it?
- What exact menu path starts the link?
- What must be entered on the replacement Android or Windows device?
- Does one login cover every server, or is a server selection still required?
- What happens if the replacement device already has a different character?
- Which recovery evidence is required, and how is it submitted securely?
- Is there a stated recovery period or restoration limitation?
Until those points are documented for the MOC Games edition, the safest authoritative answer is the one supplied by its support team for your account and platform.
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