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How to Make Your Samsung Phone Busy: Forward, Silence, or Block Calls

Forward calls only when your Samsung line is busy, silence incoming calls with Do not disturb, or block specific and unknown callers. Menu names and forwarding support vary by phone and carrier.
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If you want callers redirected when you’re already on a call, use Call forwarding > Forward when busy. To quiet the phone without redirecting calls, use Do not disturb; to keep particular numbers from reaching the normal incoming-call screen, block them. A literal busy tone is not guaranteed: call forwarding and what callers hear can depend on your carrier.

Choose what callers should experience

Method Caller outcome Scope Carrier dependence Exceptions and reversibility
Forward when busy Redirects the call to a number you choose; it does not guarantee a busy tone. Calls received while your line is busy. Carrier support or activation may be required. Change or disable forwarding in the same call-forwarding settings.
Do not disturb Mutes calls and notifications on the phone. Calls and alerts covered by your DND settings. Device setting. Allow selected contacts, favorites, or repeated callers; turn it off or edit its schedule in Settings.
Block numbers Prevents blocked calls from producing normal incoming-call notifications; calls may still appear in the call log. Numbers you block, with an option for unknown or private numbers. Device setting. Remove a number from the blocked list or switch off unknown/private blocking.

Forward calls when your line is busy

Samsung’s Gulf support guide describes call forwarding as a way to redirect incoming calls when your phone is busy, unreachable, or unanswered. For the busy-only case, select Forward when busy and enter the destination number. Samsung’s Saudi guide notes that menu names and steps can vary with the Galaxy model and One UI version.

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  1. Open the Phone app and tap the three-dot menu or More options.

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  2. Open Settings. Depending on your phone, look for Call settings or Supplementary services.

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  3. Tap Call forwarding. If prompted, choose Voice calls.

  4. Select Forward when busy, enter the number that should receive the calls, then save or enable the setting.

Samsung also lists Always Forward, Forward When Unreachable, and Forward When Unanswered. These are different conditions: choose the busy option if you only want forwarding while you are on another call. If the option is missing or does not take effect, confirm the destination number and ask your carrier whether forwarding is supported and active for your SIM and account. Samsung Gulf: Set up call forwarding on a Galaxy phone; Samsung Saudi Arabia: Set up call forwarding on a Galaxy phone.

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Silence calls with Do not disturb

Use Do not disturb (DND) when your goal is a quiet phone, not a redirected call. DND mutes calls, alerts, and notifications locally; it does not necessarily make callers hear a busy signal.

  1. Open Settings > Notifications > Do not disturb.

  2. Turn DND on for now, or set a schedule if you want it to activate at regular times.

  3. Review its exceptions. Samsung says you can allow calls from selected contacts or favorites, and can configure repeated callers to get through.

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If a call still rings or alerts you, check whether that caller is covered by an allowed exception. Menu details can vary by model and software version. Samsung Support: Use Do not disturb on your Galaxy phone.

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Block selected numbers or unknown callers

Blocking is for unwanted callers, rather than a temporary busy state. To block a number from the call history, open Phone > Recents, tap the number’s information button, then choose Block. Alternatively, open Phone > More options > Settings > Block numbers and add the number. Samsung also documents a setting to block unknown or private numbers. Blocked calls may appear in your call log, but they do not generate normal incoming-call notifications.

To undo the choice, return to Block numbers and remove the number from the list or switch off unknown/private-number blocking. Exact labels can differ across Galaxy phones. Samsung Support: Block numbers on your Galaxy phone; Samsung UK: Block and unblock numbers on a Galaxy smartphone.

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If calls still come through

  • For DND: confirm it is on, check its schedule, and make sure the caller is not an allowed contact or repeated caller.

  • For blocking: review the blocked-number list and the unknown/private-caller setting.

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  • For forwarding: check that you selected Forward when busy, entered the intended destination, and saved or enabled it. Ask your carrier to confirm service activation, SIM support, and any account restrictions.

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  • For unexpected call behavior generally: check that Airplane mode is off, the phone has network service, its software is current, and the SIM and account are active.

Samsung warns that settings and screen layouts vary by model and software version. If your phone’s menus differ, search Settings for “Call forwarding,” “Do not disturb,” or “Block numbers,” or consult Samsung support for your model. Samsung Support: Troubleshoot call issues on a Galaxy phone; Samsung Support: Calls and messages troubleshooting.

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