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BT Wi-Fi discs are free only for eligible customers using BT Complete Wi-Fi: the service includes one disc, and BT may provide up to two more if its eligibility process finds they are needed. They are not automatically included with every BT broadband plan. If you buy a disc separately, BT currently lists one at £100, and it works only with a Smart Hub 2.
When does BT provide Wi-Fi discs at no extra charge?
BT supplies discs with its Complete Wi-Fi service or an eligible package. A Complete Wi-Fi customer receives one disc initially. If coverage still needs improvement, the customer can request up to two additional discs through BT’s troubleshooter or an adviser; BT assesses whether they are needed, so extra discs are not an automatic entitlement. See BT’s Complete Wi-Fi help page and its Complete Wi-Fi service information for current terms.
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“Free” here means supplied as part of an eligible service or package, not equipment every broadband customer receives without conditions. Consider the full cost of the service or package over its contract before treating an included disc as a zero-cost option.
How much does a BT Wi-Fi disc cost to buy?
BT’s accessories listing shows the Complete Wi-Fi Disc at £100 each, with two listed for £200 and three for £300. The listing also shows £9.99 delivery. Prices and availability can change, so check the live BT accessories listing before buying.
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BT’s Halo 3+ page uses £10 per month as an illustrative figure for Complete Wi-Fi in a two-year package-value calculation. That is a comparison figure on that page, not a universal or guaranteed current add-on price. Check your own offer with BT for personalized pricing: BT Halo 3+ package information.
Will a separately bought disc work with your equipment?
The Complete Wi-Fi discs are designed for Smart Hub 2. BT states on its Complete Wi-Fi help page that its discs “will only work with the new Smart Hub 2.” Check your hub model before purchasing; the £100 standalone listing is not a general-purpose Wi-Fi extender.
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- Marg 5M Long Extension Cable Lead for BT WIFI HALO Disc Repeater Booster Extender
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What happens if you end Complete Wi-Fi?
Discs supplied with Complete Wi-Fi are loaned equipment, and BT retains ownership. BT’s help page says to return them within 30 days of ending the service, while its Consumer Price Guide specifies a 60-day return period and a £30 charge for each unreturned disc. Because those official instructions conflict, follow the current return instructions BT gives you for your account and confirm the deadline if it is unclear. The charge is listed in the BT Consumer Price Guide.
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BT advertises a one-off £100 bill credit if reliable coverage is not achieved after following the Complete Wi-Fi process, subject to the guarantee’s terms and eligibility. The help page limits the guarantee to the main dwelling; it does not cover outbuildings, gardens or sheds. BT also says the Smart Hub must be connected to fixed broadband and that broadband faults are not covered. Read the current terms on BT’s Complete Wi-Fi page before relying on the guarantee.
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Is BT Whole Home Wi-Fi the same as Complete Wi-Fi?
No. BT Whole Home Wi-Fi is a separate product family. BT says it can be used regardless of broadband provider by creating a separate network, and that Whole Home Wi-Fi and Complete Wi-Fi do not work together. The disc discussed above is for Complete Wi-Fi and Smart Hub 2; do not assume it is interchangeable with Whole Home Wi-Fi equipment. See BT’s Whole Home Wi-Fi information.
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Which option makes sense for your situation?
- You already have an eligible Complete Wi-Fi package: use the included disc, then ask BT about extra discs if its process indicates they are needed.
- You are considering a separate purchase: confirm that you have Smart Hub 2, compare the £100-per-disc listing with the total cost of any Complete Wi-Fi offer, and account for the service’s coverage area and terms.
- You have a different hub or want a system independent of BT broadband: do not assume a Complete Wi-Fi disc will work; BT describes Whole Home Wi-Fi as a distinct system.
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
