The Tool Desk
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If you are deciding what to do right now, freeze a card you may have misplaced while you look for it. If you know it was stolen or cannot recover it, go through the replacement flow. A damaged physical card also has a replacement route, but check a declined transaction first: a payment failure alone does not prove the card is broken.
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Freeze or replace: which should you do?
| Situation | Best next step | What it means |
|---|---|---|
| You misplaced the card but think you may find it | Freeze it | Payments attempted on a frozen card fail. If you recover an active card, you can unfreeze it. |
| The card was stolen, or you suspect someone else has it | Replace it | Follow the replacement prompts to terminate the missing card and order another. |
| The physical card is damaged or does not work | Check the failed transaction if relevant, then use Replace card if the card itself needs replacing | Replacement fees may apply; the amount depends on the order details. |
| You are waiting for the replacement | Check whether you can add it to Apple Pay or Google Pay | You may be able to pay by phone before the physical card arrives, depending on eligibility and market. |
The practical choice depends on whether you might get the same card back. A freeze is a temporary control: it stops attempted card payments while it is frozen, and you can reverse it on an active card. A replacement for a lost or stolen card follows a different process: the prompts terminate the missing card and order another. If you have the card in front of you but it is physically damaged or unusable, use the damaged-card replacement guidance rather than treating a single declined transaction as proof that replacement is needed.
Revolut’s exact app labels and navigation can vary by market and software version. The freeze route below is documented on its Netherlands help page; replacement steps are documented on its France and UK help pages. The cited UK information on fees and ordering is specific to that market, so use the amount and options displayed for your own order rather than assuming the UK details apply everywhere.
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How to freeze your Revolut card
- Open the Revolut app and go to Home.
- Tap the card icon in the top-right corner.
- Select the card you want to freeze. If you have more than one card, check that you selected the one that is missing or causing concern.
- Tap Freeze.
These steps are from Revolut’s Netherlands instructions. The help page also describes an alternate app route: profile icon > Security > Lost card > select the card > Freeze. It gives a web-app route through Home and the card icon as well. If your layout differs, look for the card controls or the lost-card security option. Revolut: Freeze a card (Netherlands)
What freezing does—and does not do
Revolut says attempted card payments fail while the card is frozen. Freezing is a temporary control, not the same as terminating a lost card: if the card is still active and you recover it, select it in the card controls and tap Unfreeze. If you do not trust the card to remain in your possession, follow the replacement flow instead.
In other words, choose a freeze when your immediate goal is to put a temporary stop on card payments while you check whether the card is nearby. It gives you a reversible option if you find it. It is not the documented end state for a card you know is stolen or cannot recover: for that, Revolut’s lost-or-stolen instructions point to Replace card, whose prompts terminate the missing card and start the order for another one.
Do not assume that every menu or wording will be identical to the route above. The official freeze instructions include both the card-icon route and an alternate security route, and note that the web app also has a Home-and-card-icon path. If you cannot find the control, check the card controls and the lost-card option in the version of the app you are using. The sources do not establish one universal interface for every country and software version.
What to do if your card was stolen or is missing for good
Revolut’s France Help Centre page uses the heading “My card was stolen. What should I do?” and advises replacing a lost or stolen card as soon as possible. In the app:
- Open Home and tap the cards icon.
- Select the missing card.
- Open Settings.
- Tap Replace card.
- Choose the reason that applies and follow the on-screen instructions to terminate the lost card and order a new one.
Revolut: “My card was stolen. What should I do?” (France)
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If you are still unsure whether the card is lost permanently, freezing it first can stop attempted payments while you search. If you confirm it is stolen or cannot recover it, complete the replacement flow rather than relying on a freeze. The replacement prompts are important: the flow is not just a request for an extra physical card, but the route that handles termination of the missing card as well as ordering its replacement.
When following the prompts, select the reason that accurately describes the problem and review the details before submitting the order. This helps distinguish a stolen or lost card from a physical card that is damaged or not working. The source pages do not say that the exact screen sequence or wording is identical in all markets, so follow the instructions shown in your app if labels differ from the France help page.
How to replace a damaged or non-working physical card
For a damaged or non-working physical card, Revolut’s UK help page gives this route: Home > cards icon > select the card > Settings > Replace card. Choose the relevant reason and follow the prompts. The page says fees may apply; review the amount shown for your order before confirming. Revolut: My physical card isn’t working (United Kingdom)
Check whether the problem is the card or the payment
A declined transaction does not by itself prove that the card is physically broken. If a payment failed, tap that transaction in the app’s transaction list and check the decline reason before ordering a replacement. Revolut’s UK troubleshooting page also covers contactless, chip-and-PIN and ATM issues. Use the listed troubleshooting guidance when the card may still be physically usable; replacement is for a card that is damaged or otherwise needs replacing.
This check can help you avoid starting a replacement order for a problem that is actually specific to one payment. Open the failed transaction and read the reason shown there; then decide whether the card itself needs replacement. If the card is visibly damaged or the relevant troubleshooting confirms that it needs replacing, continue to Settings > Replace card. If the issue is limited to a declined transaction and the card may still be usable, follow the troubleshooting guidance rather than assuming that a new card will resolve it.
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The UK help page mentions contactless, chip-and-PIN and ATM issues as areas to check. It does not say that every problem in those categories requires a replacement. Treat the failure reason and the condition of the physical card as separate questions: a payment can fail even when the card is not physically damaged, and a physically damaged card can be a replacement case even if you have not just seen a declined transaction.
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Order, fees and delivery for a replacement
Replacement and delivery costs are not universal. Revolut’s UK physical-card ordering page says delivery options, complimentary-card allowances and cost depend on the plan, card, customization and delivery option. It says applicable fees are shown before the order is completed. Because that guidance is UK-specific and costs vary with the order, check the in-app total rather than relying on a general price quoted elsewhere. Revolut: Order a physical card (United Kingdom)
That UK page’s general order route is:
- Open Home and tap the card icon.
- Tap Add new.
- Choose the account, then select Physical card.
- Choose a card type and design.
- Review the available delivery options and any displayed fee, then follow the prompts to place the order.
For a lost or damaged card, start with the selected card’s Settings > Replace card flow. The separate Add new flow above describes ordering a physical card generally; use the replacement prompts so the missing card is handled as part of the replacement process. Revolut says the card brand is fixed for each card type.
The ordering page does not support one price, delivery method or complimentary-card allowance for every Revolut customer. The relevant variables include your plan, the card type and design or customization, and the delivery option available for your order. The displayed price before completion is therefore the useful figure to check. If the app offers different delivery choices, compare the options it presents and the associated amount; the available guidance does not establish a universal delivery time that applies across markets or orders.
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Random freezes, missing sound and display glitches usually trace back to one bad driver. Find and replace yours safely.Free scan · under a minuteAlso keep the general new-card route separate from the replacement route. Add new is the UK page’s method for ordering a physical card generally. When you are replacing a particular lost or damaged card, start from that card’s settings and choose Replace card so you follow the prompts tied to that card and reason. Card brand is determined by the card type, according to the UK ordering guidance; choosing a different design does not mean the brand is freely selected independently of the type.
Paying while the replacement is in transit
Revolut says a replacement card can be added to Apple Pay or Google Pay while it is in transit, which may let you pay by phone before the physical card arrives. Wallet eligibility and availability can depend on the card and market, so check the app’s wallet setup for your replacement. Revolut’s lost/stolen and non-working-card guidance discusses this option: lost or stolen card guidance and physical-card troubleshooting.
This is an interim option, not a guarantee that every replacement can be added to a phone wallet in every country. Check whether the replacement appears as eligible in your app and follow the wallet setup available there. If it is available, you may be able to use the phone wallet before the physical card reaches you. The sources do not provide a universal delivery window, so a phone-wallet option can be useful while you wait without requiring an assumed arrival date.
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Keep the distinction between the physical card and the temporary payment method in mind: adding the replacement to a supported wallet may help with payments in the meantime, but it does not change the need to complete the lost-card replacement process or the order’s displayed fee and delivery choices.
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If you find the card after freezing it
For an active card that you froze temporarily, select it in the card controls and tap Unfreeze. Revolut’s UK reactivation help page explains how to reactivate a card you found. If you have already completed a replacement flow that terminates the missing card, do not assume that card can be restored; follow the app’s status and instructions for the replacement. Revolut: Reactivate a card (United Kingdom)
The key distinction is whether you only applied a reversible freeze or completed the replacement process. In the first case, the active card can be unfrozen from its controls if you recover it. In the second, Revolut’s replacement instructions say to terminate the missing card as part of ordering another. The cited guidance does not say that a card terminated through replacement can simply be reactivated, so check the card’s status and follow the app’s directions rather than assuming the two actions are interchangeable.
Common mistakes to avoid
- Freezing rather than replacing a stolen card: A freeze blocks attempted card payments while active, but the lost/stolen replacement flow is the documented way to terminate the missing card and order another.
- Replacing a card because one payment was declined: Check the transaction’s decline reason first; the issue may not be physical damage.
- Assuming one price or delivery option applies everywhere: The cited fee and ordering guidance is UK-specific, and the amount depends on your plan and order choices. Check the amount displayed in your app.
- Expecting identical app menus in every country: Labels and layouts can differ by market or software version. Follow the card controls and replacement prompts shown in your app.
- Using Add new as a substitute for the replacement process: The UK ordering page describes Add new for a general physical-card order. For a lost or damaged card, begin from the selected card’s Settings and use Replace card.
- Assuming a phone wallet is automatically available: A replacement may be added to Apple Pay or Google Pay while in transit, but eligibility and availability can depend on the card and market. Check the wallet setup in the app.
- Expecting a freeze to be permanent: A freeze is reversible for an active card. If it is recovered, use Unfreeze; if it is stolen or not recoverable, use the replacement flow.
- Assuming a card brand can be chosen separately from card type: Revolut’s UK order guidance says the brand is fixed for each card type.
Quick decision checklist
- Card may be nearby: Freeze it from the card controls, then search. If you find the still-active card, use Unfreeze.
- Card was stolen or cannot be recovered: Open that card’s Settings, choose Replace card, select the reason and complete the prompts to terminate it and order another.
- Card is damaged or not working: If a payment was declined, inspect its transaction reason first. If the physical card needs replacing, use the replacement flow.
- Order details appear: Review the available card and delivery options and any applicable fee shown in the app before confirming. Do not rely on a price from another market or a different order.
- Need to pay before delivery: Check whether the replacement can be added to Apple Pay or Google Pay in your market.
These choices are based on Revolut’s help guidance: freeze temporarily when recovery is possible, replace when the card is lost, stolen or damaged, and check the order-specific information before placing it.
Frequently Asked Questions
How do I freeze a Revolut card?
In the app, open Home, tap the card icon, select the card and tap Freeze. Revolut’s Netherlands help page also gives an alternate route through profile icon > Security > Lost card > select a card > Freeze. Menus may differ by market or software version.
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Will payments go through while my Revolut card is frozen?
Revolut says attempted card payments fail while the card is frozen. Its cited freeze guidance describes card payments; do not assume from that alone that every other account function is affected in the same way.
Can I unfreeze my Revolut card if I find it?
Yes, if it is still an active card that you froze temporarily. Select it in the card controls and tap Unfreeze. If you completed a replacement flow, that flow terminates the missing card, so check the card status and app instructions rather than assuming it can be restored.
How do I replace a lost or stolen Revolut card?
Open Home, tap the cards icon, select the missing card, open Settings, tap Replace card, choose the reason and follow the prompts. Revolut’s France help page says to replace a lost or stolen card as soon as possible; the prompts terminate the missing card and order another.
Does replacing a Revolut card cost money?
Fees may apply, and there is no universal price in the cited guidance. Revolut’s UK ordering page says cost and delivery options depend on plan, card, customization and delivery. Check the applicable amount displayed before completing your order.
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Revolut says a replacement may be added to Apple Pay or Google Pay while in transit. Whether this is available depends on the card and market, so check the wallet setup in the app.
Should I replace my card if a payment is declined?
Not automatically. Tap the failed transaction in the app and check the decline reason first. Revolut’s UK troubleshooting guidance also covers contactless, chip-and-PIN and ATM issues; replace the physical card if it is damaged or otherwise needs replacing.
Can I order a replacement from Add new?
For a lost or damaged card, start from the selected card’s Settings and choose Replace card. Add new is the separate general physical-card ordering route described on Revolut’s UK ordering page.
The Bottom Line
Bottom line: Freeze a Revolut card you may recover; use Unfreeze if you find the still-active card. If it was stolen, is lost for good or is physically damaged, use Settings > Replace card and complete the prompts. Check the in-app fee and delivery options, and see whether Apple Pay or Google Pay is available while the replacement is in transit.
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