First identify which problem you have: a crash or low frame rate, trouble connecting to online services, or progress and content missing after a platform change. Ubisoft directs these problems to separate troubleshooting paths. The right next step depends on your platform and when the issue occurs.
Start by identifying the symptom
Note your platform—PC, PlayStation, or Xbox—and when the failure happens. A crash during startup is different from a crash during play; low frame rate is a performance issue, while an error connecting to online services belongs on the connectivity path.
| # | Preview | Product | Price | |
|---|---|---|---|---|
| 1 |
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The Crew Motorfest | $27.20 | Buy on Amazon |
| 2 |
|
Gran Turismo 7 Standard Edition - PlayStation 5 | $42.65 | Buy on Amazon |
| 3 |
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Wreckfest (PS5) | $24.00 | Buy on Amazon |
| 4 |
|
Wreckfest - PlayStation 5 | $29.99 | Buy on Amazon |
| 5 |
|
RIDE 5 - PS5 | $28.00 | Buy on Amazon |
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- Crashes or low FPS: use Ubisoft’s The Crew Motorfest technical troubleshooting guide.
- Online connection errors: use Ubisoft’s Motorfest connectivity troubleshooting guide.
- Missing progress or content after switching platforms: verify the Ubisoft account linked to the game, then check whether the item is covered by cross-progression.
Ubisoft’s support pages direct players to those guides but do not establish one universal repair step for every platform or error. Follow the live instructions for your system rather than assuming that changing DNS, reinstalling, forwarding ports, or another generic fix applies.
Fix crashes or poor performance
Use Ubisoft’s technical troubleshooting guide for the platform where the crash or low FPS occurs. If the issue happens only at startup, record that; if it occurs during a particular activity or after a repeatable sequence, capture those details as well. The trigger can help support distinguish a launch failure from an in-game crash or performance problem.
#1 Best Overall
- Welcome to Motorfest - the ultimate driving experience! Explore the versatile open game world in O'ahu Island in Hawaii and experience fast races, themed events and more!
- With hundreds of legendary vehicles for your collection you have plenty of opportunity to prove your skills and whizz through the streets of Honolulu
- The Motor Party is a constant favorite of automotive culture festivals, where you can test over 600 vehicles alone or with your crew and explore the new gaming world in Hawaii
- Discover the playlists and drive in theme-based promotions that take you to the most fascinating worlds of car culture, such as American muscle cars or Japanese street racing
- Compete in exciting competitions, develop your own style, participate in themed events, collect the most iconic cars, master all the challenges and expand your collection with the legendary vehicles
What PC players should prepare for support
For a PC performance support case, Ubisoft asks for current DxDiag and MSInfo reports. These diagnostics can provide system information relevant to investigating the problem; submit them through Ubisoft Support if requested.
Fix connection errors
Use Ubisoft’s Motorfest connectivity guide for connection failures. If its applicable steps do not resolve the problem, contact Ubisoft Support with the exact error text or code, your platform, and when the failure occurs.
Rank #2
- With the return of classic cars, iconic tracks, and fan-favourite modes like GT Simulation and Sport Mode - Gran Turismo 7 is the complete Real Driving Simulator, 25 years in the making.
- Find your line. Whether you're a racer, collector, tuner, designer, photographer or arcade fan - immerse yourself in the facets of automotive culture that matter most to you.
- Connect and compete. Join an international community of drivers to share race strategies, tuning tips, livery designs and photos, before taking to the track to go head-to-head.
A connection error by itself does not establish that Ubisoft’s servers are down. Check Ubisoft’s current service information before treating an issue as a live outage; service status can change, and no live outage status is established here.
What’s actually slowing this PC down?
Pick the symptom - the matching free tool is one click away.
Recover missing progress or content after changing platforms
Start by confirming that the same Ubisoft account is being used on the new platform as on the original one. Ubisoft says, “The Crew Motorfest supports automatic cross-progression between all platforms.” That does not mean every purchase, item, or entitlement transfers: Ubisoft describes only “some in-game content” as shared.
Rank #3
- Awesome cars - old, banged-up, patched-together cars that simply ooze style! From old American heavy-hitters to agile Europeans and fun Asians, you won't find anything like this in other gamesMeaningful customization - change not only the look of your cars but also upgrade their body armor!
- Multiplayer - wreck your friends online and take racing to the limit while chasing for Demolition dominance!
- Challenge modes - have hilarious fun with crop harvesters, lawns mowers, school buses, three-wheelers and more!
- 1 player game Network Players 2-16 - Full game requires PlayStation Plus membership to access online multiplayer
- Check which Ubisoft account is linked to your game on each platform.
- Confirm that the account with the expected progress or content is the one you are using.
- If progress is present but a particular item or purchase is not, ask Ubisoft Support to check that specific entitlement. The available cross-progression guidance does not identify every item that is shared.
Check whether a recent update addressed your issue
Ubisoft’s Season 11 patch notes, dated October 7, 2026, list fixes for several crashes, a challenge-related disconnection error, an Xbox Series error message after internet is lost in the main menu, and a missing reward pop-up. A listed fix is not a guarantee that it resolves every similar symptom.
The same notes list update downloads of 52 GB for PC, 12 GB for Xbox Series, 9 GB for Xbox One, 10 GB for PS5, and 9 GB for PS4. These are the stated Season 11 patch sizes, not system requirements.
Rank #4
- Awesome cars - old, banged-up, patched-together cars that simply ooze style! From old American heavy-hitters to agile europeans and fun asians, you won't find anything like this in other games.
- Meaningful customization - change not only the look of your cars but also upgrade their body armor!
- Multiplayer - wreck your friends online and take racing to the limit while chasing for Demolition dominance!
- Challenge modes - have hilarious fun with crop harvesters, lawns mowers, school buses, three-wheelers and more!
Report a reproducible bug to Ubisoft
If the official troubleshooting path does not help, send support enough detail to reproduce and identify the problem:
Do these 3 things before closing this tab:
1Repair Windows errors before they cause bigger problems2Scan for outdated or missing drivers - takes under a minute3Clear out junk files and repair common Windows errors- Your platform and when the issue occurs.
- The route to the issue and step-by-step reproduction instructions.
- What you expected to happen and what happened instead.
- The full error text or code, if one appears.
- Any workaround you found and screenshots or video showing the problem.
- For a PC performance case, current DxDiag and MSInfo reports.
Ubisoft says you can check the status of a submitted issue in “My reported issues.”
Quick Recap
Best Value
- 8057168506976
- 10RID052
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